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March 2025 by Kim Wilson
Emerald Door managed a rental property of mine in Ballard for several years and did a fantastic job. Ryan was great to work with and was very considerate of the tenants while looking out for our owner interests. I would work with them again (the property has been sold, otherwise I would still be engaged with Emerald).
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March 2022 by Molly Amo
I lived in a Ballard Emerald Heights apartment for 3 years and have absolutely nothing bad to say. Jacob, Kayleigh and Ryan make a great team; they are responsive, professional yet personable, and every interaction I had with them was always a pleasure. We got to know Jacob the most, as he was sporadically in and out of the apartment; simply put, he was the best landlord I’ve ever had!! Any time we had a maintenance request, it would get taken care of in a timely manner. I stand by Emerald Heights Property Management and will always refer my friends to them!
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March 2022 by Zack K
I had lived in one of their ballard apartments for 3 years. Jacob, our building manager, was top notch. He was always very communicative and professional when addressing any needs we had. I will forever recommend Emerald heights if you are looking for your next place to call home!
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March 2022 by Rosalie Binkley
Terrible management, don’t maintain and repair the property properly, to the point that we had to move out due to a leak and mold issue, walkway is in such terrible shape I tripped and fell; still dealing with the injuries. The apartment is be put up for rent again and they never remediated the water damage and mold issue properly. They are defensive, unprofessional and uncaring. This is the second time I’ve put my review, they aren’t honest honest enough to leave it on here, guessing this one will get deleted as well, just like one of my maintenance requests. Do not move into any of their properties, they are cheap, they have no set of decent general standards.
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April 2021 by Molly A.
I lived in a Ballard Emerald Heights Property Management apartment for 3 years and have absolutely nothing bad to say. Jacob, Kayleigh and Ryan make a great team; they are responsive, professional yet personable, and every interaction I had with them was always a pleasure. We got to know Jacob the most, as he was sporadically in and out of the apartment; simply put, he was the best landlord I've ever had!! Any time we had a maintenance request, it would get taken care of in a timely manner. I stand by Emerald Heights Property Management and will always refer my friends to them!!
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March 2021 by Zack K.
My girlfriend and I had lived in their Ballard apartment for three years. We have no complaints and were very impressed by the stunning treatment we got from Emerald Heights. Our building manager, Jacob, was one of a kind. Any time we had a maintenance issue, he was always punctual and professional. We felt very safe in the hands of this company. Thank you guys!
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March 2021 by Rosalie M.
They are the worst property management I've ever had in my life. They are unprofessional, defensive, get mad when you request maintenance and do not repair anything properly. Ryan the owner says he's been a GC for 15 years, that means nothing, anyone can get a contractor license. We had a major water leak, they did not bring a dehumidifier in for two days, that was 2/15/2021, Ryan the owner did not come by the apartment until 2/26/2021. he was adamant there was no mold and was going to do nothing. I told him I had filed a complaint with SDCI so he then said he would get a mold test, which came back positive and said the premises must be vacated. by that time we had decided to be released from our lease and move since it was causing health issues and they never offered to move us temporarily to repair the water damage. There were other issues as well, everything with them is treated so unprofessional, there are never any solutions, they don't like to be bothered so if you move there don't put in any maintenance requests, they'll tell you nothing is wrong and won't fix it until you mention the Fair Housing Act...they have very poor attitudes. Never once did we get an apology for the stress we had to endure, especially due to the water leak and mold issue - treated it like a normal tenant move out - which is was not. do yourself a favor - KEEP LOOKING!
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August 2019 by Fangfei Ge
I have to say this place is only friendly to people who can be on-site to rent. For me, I cannot visit in person and they refuse to lease the unit to a person like me. This is acceptable if you put it on your post or show it on you application page. What's ridiculous is that they never mention this condition when you are doing application and when they are charging you application fee. If you emphasize this in advance, I won't waste my application fee at all. Why can't you mention this in advance? For me, this is different from FRAUD.
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August 2019 by Logan Guadiana
Management has been easy to work with. Great location.
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August 2019 by Leigh Chaumont
Quick response times for all issues and concerns.
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August 2019 by Aneta
I have lived here for quite a few years and love it. The communication with Ryan and Jacob is great. Issues are fixed quickly. I really appreciated Jacob coming to shovel our driveway and sidewalk during the snow storm!!! Thank you!
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August 2019 by JESUS VELDERRAIN
Good attention to the building, its residents, and the building's maintenance.
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August 2019 by Kudrat S
We have had a great experience with this company, they are very responsive to tenant issues and are always willing to help. They are always working on improving the property and upgrading it. We feel well taken care of with them.
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August 2019 by Elysse Feigenblatt
Emerald Heights Property Management is great! They make renting from them super easy with their online rental portal; which houses all your information and lets you make maintenance requests and pay rent electronically. I have always gotten help when needed from the property managers and have had no issues.
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August 2019 by Jessica Ruth
We’ve been renting from Emerald Heights almost the whole time we’ve lived in Seattle due to it being an honest, loyal, and respectful company to rent from.
