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September 2023 by Avery DeLuca
Flooded my engine by over filling my oil by nearly 2 quarts.After they remedied that I went back for some brake maintenance. Got the most ridiculous insane quote from the top of the guys head, about 4x as much as the service would cost elsewhere. They also refuse to change brake pads without replacing rotors. I had a feeling they were willing to scam people, especially seemingly clueless young women, but I wanted to support them since they did everything they could (er, should) to fix the situation when they made my car inoperable for months last fall. I won’t even consider going back. Avoid this place at all costs.
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August 2023 by Anne Cisney
Always a good experience at a competitive price, and they really do stand by their work. I had brakes done recently and then started hearing an intermittent noise. They took the car back twice, driving it all around the neighborhood to find an incline and speed that would make the sound, and even though it turned out to be nothing they didn't charge me for the time. Lots of faith in this shop.
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July 2023 by Sam Lee
Shop is unparalleled in its expert service. Staff is super knowledgeable and works efficiently. I trust their quotes because they explain everything in detail. They patch tires with ease and excellence. They are transparent and honest. One time they helped notice something beyond original scope of work and did not charge me extra. Even when I insisted to pay. Places like this are such a blessing in the community. Thank you to the wonderful team here!
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June 2023 by Travy
I was in and out with an oil change in about 30 mins and the price was very fair. I’ll definitely be back.
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June 2023 by Megan L.
I had a leaking tire and called ahead. I was warned it could be an hour wait as they were short-staffed. I had the time and on one else in the area could get me in faster, so I went with my laptop, intending to get some work done. They assessed my needs quickly and I had barely gotten into the work groove when I was being called again. They pulled out a big bolt out of my tire, got me patched and out the door in about 15 minutes. The guy helping me was polite and respectful and called me by name. The whole thing cost me $23, which seemed very reasonable. Overall I had a very positive experience and will be back for future needs.
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April 2023 by Taushie Lewis
I spoke to a man over the phone about my brakes, who was very helpful in the beginning. towards the end of the call, he was very rude and actually hung up in my face.I myself have a little knowledge about my vehicle (as I should) and also the work done on it (only had the car for a year, brand new 2019) when explaining the work done he became passive aggressive and told me "go back to the mechanic I came from" which i actually did myself. was upset about that and became Very unprofessional and disrespectful!
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April 2023 by Brandon Smith
Horrible customer service,I called 04/20/2023 for a brake caliper replacement. The mechanic quoted me $250 for brake caliper replacement. (Apparently if you need a brake caliper replacement you'll also need new pads and rotors as well) okay makes sense.The mechanic told me that isn't always the issue that if I put on the pads and rotors myself months ago he will fix it.I told him I purchased and installed OEM parts (pads and rotors) yesterday already and I need the calipers done. He said he will not fix my vehicle and upcharge my quote to $700.Upon my confusion and more clarification I asked why qoute me $250 as a mechanic and knowing if I'm needing pads and rotors myself before he knew I needed them replaced, why would he qoute me such an offer to later deny me?I asked him what would a few months of me doing my own pads and rotors compared to me doing my own pads and Rotors yesterday. He had no response and said "I will not service you or your car"Although he said he would anyway!And then hung up the phone in my face as I am in the middle of talking.Horrible customer service with that kind of attitude and no care to a potential customer I wouldn't want them anywhere near my car let alone my brakes!!!
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February 2023 by Luke Smith
This is by far the fastest auto service in Seattle. You may wait weeks for most shops nowadays but their first-come, first-serve model will have you in and out the door. All of the staff are knowledgeable, kind, and provide the best service with no grief. I’ll drive 30 minutes to bring my car to them than any shop closer to me.
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February 2023 by Chris Lagueux
Good service but lack of appointments is very annoying as a customer. I called before heading over and by the time I got there the wait time had already increased quite a bit. There is no reason to not to take appointments now a days, especially if you just take a credit card with the appointment (to charge it people don't show up).Fine auto shop, just needs to improve on customer service by taking appointments
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January 2023 by Sharon L
I went here a few weeks ago because I was worried about my bent tire hubcap. They ran tests and said my tire was fine but that my brakes were badly in need of getting replaced. Not only were they looking out for that, but they also fixed it on the same day. Apparently the brakes have never been replaced before... (car has been driven for 7 years..)Recently I went to them again because of a hit and run where my side view mirror was knocked off and hanging by a wire. They looked at the damages and recommended an auto body shop for all the repairs but glued my mirror back for free so that I could drive safely in the meantime. Would highly recommend their awesome service and will be coming back!Service: Auto brake replacement
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January 2023 by Kiki Griott
Super quick and friendly service! I had a flat which they replaced for a good price and made sure all my tires were ready to go for the freezing rain we recently had.Was going to see if they could help me out with my shocks, struts, and brakes next.
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January 2023 by Emily Cheng
Been going here for over a year. I put a lot of miles onto my car due to the nature of my job and they’re always honest and fast with the service. You can’t make a reservation, but they’re efficient and I love supporting a local Asian owned business. Come early and bring a book/music/laptop while you wait!
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January 2023 by X Tina
I am sure most girls can relate that it’s intimidating to go to an auto shop by yourself. But Kells (who works there) instantly recognized the problem and addressed it without making me feel awkward or insecure at all. They’re so honest and forthright I never had to second guess whether or not I was being overcharged. I will go here for any issues I have with my car from here on out because Kells made a stressful situation into a pleasant one and I can’t thank him enough for that. This place is the best.
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December 2022 by Bill D.
So thankful these guys are here - they do quick work - the prices are reasonable and they are all personable and honest - this is our go to place from now on!They are also spot on with the wait time -
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December 2022 by Brett D.
they put my tires on and then said they couldn't do the alignment today because their alignment guy called in sick. the next day they said he would be in at 10:00 but he did not show up until noon. I had already paid so I needed to get in finally got to the shop and staff was nasty with me. they seemed friendly but if you are a person with a schedule look elsewhere. They seem understaffed with unreliable people so...
