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December 2022 by Laura L.
Came in with urgent printing and passport photo needs, and the staff member was so cheerful and helpful. They made a stressful day much better.
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October 2022 by Elizabeth M.
This is the closest FedEx location to where I live. I came a day ago to purchase colored paper and have something printed. In the middle of my visit their systems went down (not their fault). I came back a day later, because I still needed to get the printing done (mind you it's a 20 minute drive there and a 20 minute drive back - so I've already spent additional time just coming back because of their technical malfunctions). They pulled up the Microsoft document I need to print. And when they printed it, the formatting was off from the original document. The associate then said he'd had to charge me $7.50 to change the font size of one single part of the document and that I should have saved the document and sent it as a PDF to avoid formatting issues. I asked him if he could make an exception based on the fact I have to travel their twice to try and get the printing complete. He refused. I left without getting anything printed - awful customer service.
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August 2022 by Courtney H.
I have gone to this location for years because the staff is always very accommodating and thoughtful, even after I moved out of the neighborhood. Today I had such a terrible experience that I don't think I will ever return. The clerk was rude, interrupted me, and refused to print even one of my files because it was "too complicated" (two of them were just plain paper 8.5x11 documents). There was just one other customer present (at the self serve printer). I understand that using the online order feature might be more convenient for the staff, but I only had about 10 minutes of work and he wouldn't give me even one minutes of his time, even after I explained that the project was urgent. In the past I have had great experiences. I wish those employees all the best.
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July 2022 by Mike Clarke
There was nobody staffing the desk and the call button that was there last time was gone. Eventually the one cashier paged someone to come up, who told me they couldn't take a package with a mobile QR code (for them to print and attach label) because their password wasn't working and they were waiting for another one from FedEx. 2nd time I've visited this one - the first time was slow, this time was an utter fail - no reason to come a 3rd time.
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November 2020 by Rose W.
COVID what? Pandemic who? I visited this store today to get a shipping label printed, and after an employee (who was lovely, I wish I had gotten his name) helped me, another walked up to the counter without a mask on and asked what I needed help with. To see someone inside a business casually walk up to a register with no mask on at all and act like it was normal was honestly a bit shocking. Of course, it is also illegal in Washington right now and has been for months. Cases are skyrocketing. Another employee was chewing gum and therefore his mask was constantly falling completely below his nose, which he then barely pulled up before having it fall again (and again). They simply seemed not to care. Both of these employees were middle-aged adults who should absolutely know better, and should be following public health mandates. There were several elderly customers in the store at the time. There are no windows for ventilation. It is SO disrespectful, irresponsible, and again, illegal to put your fellow employees and your customers at risk like this. I realize there is a (very, very small) chance that this could be a case (of the employee who had no mask on, not the employee whose mask wasn't worn properly) where a mask cannot be worn due to a disability. If that were true, I'm still unsure why the company would allow that person to work a register and put customers at risk when there were clearly other employees working in the back, non customer facing, where this employee would at least be exposing less people with no mask on. There's a young black guy who works here who was kind, helpful, and wore his mask properly the entire time! He deserves a raise. If you're worried about COVID (as anyone with critical thinking skills should be) I would advise you to go elsewhere for your printing/shipping needs.
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November 2020 by S M.
I've been using FedEx more lately since the UW libraries are on lockdown. Usually go to this location and the one in Downtown. I mostly print off documents on my USB drive on the self-serve printing machines with the refillable cash card. Be aware that the parking stalls are very small and angled, so if you have a big car/SUV, be careful! I've never had any issues finding a parking spot. The lines are usually short here, never a long wait if I need to ask for the worker's assistance. I want to shout-out their employee named Ashby N. He is always so friendly and helpful. I've had the pleasure of having him help me print out some documents. He goes the extra mile helping you with supplies, suggesting which particularly item is needed, and ringing up my purchases. Overall, great attitude and genuine service. I've overheard other employees being rude to some of the other customers there on my last visit. Fortunately I've only had to deal with Ashby and will seek his help specifically every time I go into this location.
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August 2020 by Enrique B.
Rude employee, bad poster lamination, disregard for services and products. I had 3 posters laminated here. One of them was wrinkled, so starting of, not great, the guy that actually did the lamination was friendly over the phone, however when I went to pick the posters up with my girlfriend, the guy at the counter was extremely rude to my girlfriend and myself. When my girlfriend told him what we were picking up, he said "I can't understand you" (my girlfriend has an accent), when we weren't quick enough to tell him what size the posters were, he grew exasperated and simply started interrupting. He was dismissive of the fact that they had messed up the poster during the lamination, to quote: "well we can't fix it now, can we?". And after processing the payment he tossed the receipt at us as he walked away. As far as customer service goes, there was none, as far as the lamination goes, it was a bad job. So nothing right really. The fedex feedback page is a joke as well.
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May 2020 by Brian E.
I had the package held at this location. The first clerk told me somebody else had already picked it up a week ago, when it hadn't even been shipped then. After investigation, he told me it must have been somebody with a name similar to mine. He hadn't even checked for the specific package, before telling me it had already been picked up. The second clerk looked for it, but somebody else's package had been labeled with my tracking number. They ended up telling me to call FedEx's 1-800 number to get this mess straightened out myself. I rate this location 1 star due to their stupidity and lack of effort.