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March 2024 by Rupesh Deshmukh
Quick process. Answered questions, and everything was handled smoothly.
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February 2024 by EN Anderson
The staff is totally unreasonable and overworked, the physical location is great; the trolley dropped me off on Terry and I did not have to climb any hills on foot, alternately I walked back, a pleasant walk in one of Seattle's nice downtown neighborhoods called South Lake Union or SLU. They are open later than the one up the street but do not have staff for it. It was a poor experience that I had and the guy was dishonest. I was so disappointed and I am now lowering by another star because I went to a different location and received great service with a competent employee who appeared to respect and dignify me. The man here was acting radical and his apology at the end was too late. The product I bought is also poor quality thanks to his work and I will be throwing it away, I went to a different FedEx now and paid again.
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February 2024 by K C
Professional and friendly staff. I wanted to send this big package as soon as possible, and the staff at the counter answered my questions patiently. The package arrived on time safely.
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February 2024 by Yiheng Zhou
Nice and smooth passport photoing experience, nice staff
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January 2024 by Harrison
Often closes early for apparently no reason (like today). Staff is inside but "Store closed" signs are on the door and they won't let folks in. Definitely unfortunate when driving over just to ship something.
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December 2023 by Daniel Chin
Above and beyond bubble wrapping packing job for our data center equipment sent to Boston! Thank you!
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September 2023 by Ali ISSAOUI
Please update work hours. I had to drive a long distance with a lot of heavy stuff only to find out that I need to wait for more than 30min.
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August 2023 by Nic Gard (BandW2011)
I've had to come to this location to pick up a few packages, and the employees have been very friendly. Not just in the way you'd expect for acceptable customer service, but they also don't act like they hate their jobs, and I always end up leaving feeling pretty good.I also haven't ever had to wait long: even when there's a few customers in front of me in line, and even if the employee at the counter is chatting with them, they're still working quickly, and I barely notice that there is a line.The store is clean and well-stocked. If I need shipping supplies in the future, I'd probably come here first.
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August 2023 by Susanna Wu
I visited this FedEx location a few times before and received mediocre service but this recent visit was amazing. Jessi, who helped me with my package was very knowledgeable and friendly. She made me feel valued as a customer.
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July 2023 by Loomis 3001
the guy thats always working there is useless and passive aggressive. this is seattle and people like to act rude, but its overly rude even for seattle!
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July 2023 by Krystin Samms
I always have a good experience here. Very helpful employees
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May 2023 by Mehmet Oguz Yardimci
Great service, helpful & friendly staff. Plus, I met a good boy!
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May 2023 by Lola B.
Everyone in this branch is SO nice and lovely. They helped me immediately and was able to ship my package. Very efficient and organized! Thank you!!
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April 2023 by Coffee
I arrived at 2PM. There was a sign on the door saying they were closed until 4PM. I walked over a mile with my package to this place.
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December 2022 by M. L.
I've worked in customer service in the hospitality industry for over twenty years. I know what good customer service is, and when someone is really trying but may not know quite how to handle a situation but is honest about it. This place is the opposite... the people know what they are doing but will not do anything beyond what they need to do to not get fired. I came in wanting to ship a package for the holidays and I was told that they wouldn't take a corporate discount despite the proof that I had to show them... they wouldn't even look at the proof.Obviously they could have extended the discount but chose not to. They then reminded me that they were closing in 20 minutes. This was not necessary--there was only one other customer and there were two employees... so do the math. Two customers and two employees does not warrant rushing people out of the store when I'd only been helped for five minutes. I can take a blunt hint that my business is not welcome there. The interaction was rude enough for me to want to drive a mile down and ship the package with a competitor... they gave me the same price and guaranteed the package would arrive by Christmas, and with tracking. Also without the smirk and reminders of their hours. Go elsewhere to get packages shipped... the service may be better at other Fedex locations as well.
