-
April 2024 by Larry Lake
The mothership, don’t miss this, most unusual store
-
April 2024 by Sua Sponte
Cool store. I have a few of their shirts and jackets. Great quality, and they're made in the Northwest.
-
March 2024 by cory graves
Quality great but be aware of 30 day return policy. Tried to exchange xmas gift for something else in early February and was refused. Now stuck with $225 vest I won't wear. Bummer.
-
March 2024 by Victor K
I could spend hours and far too many thousands of dollars at Filson (and perhaps I have). Worth checking out strictly for the experience when in Seattle. The Filson brand is Seattle. And yes, their goods are extremely expensive but you definitely get what you pay for and then some.
-
March 2024 by EC
If you know what Filson is you already know what to expect.It’s high quality, expensive outdoor gear. The shop is beautiful. The service was fine but it sort of seemed like they didn’t want to chat. Other thing to note was it was quite hot and stuffy inside.I brought a coat in to be serviced and they shipped it out. I have yet to receive it back and will update my review if it’s not up to par.I did see some guys sitting around drinking beer which I guess is part of the experience mentioned in other reviews. I was not offered a beer.
-
March 2024 by Gustavo Guerrero
The clothes are extremely expensive but of good quality.Only for collectors
-
February 2024 by Richard
Great local brand. Wish they made more stuff here cause I only buy their U.S. made stuff but what’s there is awesome. And the store is beautiful.
-
February 2024 by Kid Knapp
Beanies are garbage after a week of wearing. Stick to jackets and higher prices item.Carhartt beanies, they last millions times longer without fuzzing out.
-
February 2024 by David Montes
Filson's warranty is extremely misleading. Things are guaranteed for life but life means when they wear out through normal use. If things wearing out through normal use voids the warranty, what is the warranty for?The bags are super expensive, which could make sense if they lasted a long time or were repairable. I just asked them to repair a bag I had for just over 5 years and they stated that it was worn out through normal use and therefore was not subject to the warranty. Don't count on the warranty when you buy things here.
-
February 2024 by Jeannie Chang
It's like walking into a rustic lodge.The employees are friendly and helpful. It is stocked with items not found online.Outdoor products made in USA
-
January 2024 by Debra Doser
This place was very cool, but extremely expensive. I understand the price, though, as all the materials are made in the store and if high-level material and hand b made.
-
January 2024 by Kellen Robertson
This has to be the worse customer service I have ever experienced. I received a beautiful jacket as a gift, but unfortunately it was the wrong size. I just want to return for a different size. Tried calling the number provided to start a return. 19th place on hold, held for over an hour with no answer. Emailed twice... its been over 2 weeks since email and no reply, over a week on the second email. Tried calling again today during normal business hours...no representative to take your call. What is the deal with this company? Do NOT order anything from online and don't expect a return.
-
January 2024 by Ignacio A
After 30+ years of being a loyal customer, I have bought my last Filson product. Products are good to great, but post sales service at the flagship store was dismal.
-
January 2024 by Spencer King
Quality is great. Help is good, as expected given the price point. I've been buying Filson for 25 years and while the quality has maintained, the manufacturing of some (many) garments is offshore now, but you pay USA-made prices. If you stick to the Mackinaw wool and waxed cotton luggage, you're still getting a Seattle-made (close to it) product at a good Seattle-made (Kent really) price. Other stuff you're probably overpaying but quality like this is hard to come by at any price.
-
January 2024 by Theo Arden
Tldr: I've purchased several Filson products. Product quality is variable and they did not honor the Guarantee when it clearly should have been honored. Do not blindly assume this is a quality brand or that if there is an issue they'll resolve it. Why pay these high prices if not for quality product and good customer service? I'm sure most customers won't have this experience (or at least it will take a while) but this is a real risk when buying from Filson. If I ever make future purchases it will only be after careful analysis, and I expect the new reality of the product and experience will slowly eat away at their brand reputation. As consumers it's our responsibility to make thoughtful purchases and I will try to opt for brands like Patagonia with a stronger commitment to repairs and keeping products alive.Details of my experience with a boot purchase...Filson's quality and product guarantees are what attract me to it even if I must pay high prices. However, my work boot purchase called their quality and guarantee into question.Within a mere 20 uses the loops in the back of the boots, which are important for putting them on, became unstitched. Their Guarantee states that "We guarantee the lifetime of each item made by Filson against failure or damage in its intended usage."After these quality issues the real nightmare began when I attempted to rectify this simple issue. Despite the repair being an obvious and straightforward task, Filson flat out refused to do it. They offered me a gift certificate which was completely inadequate because (1) it was insanely wasteful - this was basically a brand new pair of boots they were ready to scrap and (2) I liked this design and wouldn't have been able to get something similar. They also shockingly declined to cover the costs to bring it to a cobbler, forcing me to shoulder the expense for their defective product. If they don't have the in-house capability to do basic repairs the least they can do is cover the cost of repairs through trusted third parties up to a reasonable amount. (I ended up taking it to a cobbler who was easily able to make the repairs).Another issue I experienced (minor, but speaks to their operational challenges): after I brought the boots to this store for repair (and was told it would be repairable), they shipped them back to me instead of to repairs. I then had to ship them to repairs again to start the whole process.The refusal to stand by their guarantee and their dismissive attitude towards rectifying their own blunder speaks volumes about their lack of commitment to their customers. A once-respected brand now reeks of poor craftsmanship and abysmal customer service.