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February 2024 by Some O.
Firestone was my savior when my plan to visit a local tire shop instead went awry. I had hoped my car's leaking tire could hold up for the less than 2-mile drive but unlike previously, when it stayed fully inflated for another local tire shop visit (albeit a stone's throw away) to fix the flat (eventually deemed irreparable), the tire completely deflated multiple times (as I kept re-inflating every so often along the way until it could not be inflated at all or at most 10 PSI, as I was concerned about overheating the tire-inflating air compressor). The tire finally gave up just when I was about 2 blocks away from Firestone, not the intended auto shop but happened to be on my cautious route on back roads. I had casually researched and arrived at the mistaken belief Firestone's tire installation fee would be more than average, while a local tire shop had excellent ratings and testaments of fair, affordable prices. Evidently the universe had something else in mind that Firestone should be my true destination. The reception area and frankly the entire service center were clean and immaculate, relaxing and comfortable with large square armchairs, a children's desk station and a tv. I was immediately greeted by Kevin, a soft-spoken and librarian-mannered (calm) service advisor, who guided me through a dire situation when I expected some miracle to magically switch out the flat with a new on the road. With his advice and reassurance, I forged ahead and managed to drive my car on a completely flat tire to the service center. Further, he was graciously accommodating to my requests without push back (though one request was declined but only after consultation with the auto techs that the other tires were well beyond their serviceable years; they're almost 19 years, though still of thick tread with low miles). Once the tire installation was completed, within 30 minutes as a walk-in, no less, of an estimated hour wait, Janai, the other service advisor, processed the transaction with such a warm and friendly manner, the dark cloud was lifted from the distress that gripped me that morning, as she wished me a genuine "safe drive." All in all, the personnel at this Firestone was a big plus in service, accommodation and attentiveness to the needs of the customer. You're guaranteed professionalism and courtesy at a minimum. As for the cost, what a pleasant surprise! Ended up the tire installation package was competitive with the likes of Pep Boys and Walmart, where Walmart might offer the lowest fees but it closed down its Renton auto center, leaving Federal Way as the closest option. Too far! I paid less than $20 for mounting, balancing and installation of the tire - less than $2 more than Pep Boys but far more conveniently located in a residential district. I had patronized one of the Firestone service centers in the past for my first car. Then I relied on dealers for my second car until I believed I was being scammed with recommendations of unnecessary repairs (second opinion by Pep Boys refuted the claim). I may have to revisit Firestone for my needs (at least with the MLK Jr Way center and the replacement of the rest of the tires).
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February 2024 by Jane Piercy
Awesome staff
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February 2024 by Andrew N
Service technicians are very calm and patient on the phone even when experiencing high volumes of calls. They give me the services I need and not trying to upsell me any unnecessary service. The turnaround time was good as well.
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February 2024 by Esme Jones
Ability to schedule appt at 4am. Chat, availability was cool for questions I had. Confirmed scheduled appt as soon as 7am. Kevin, and staff were awesome. Received recommendations after safety inspection, easy peasy! Curious though about warranty on tires and parts? My go to vehicle service center. Thanks MLK Firestone.
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January 2024 by Christina A.
I got a quote last week for $688 and today when I call before my appointment to check the price one last time before I drop my car off and the price went up. It's been hard to contact them and when I asked them to look up their other locations to see if I could get my car in sooner they told me to do it myself. I used to work at sprint if people wanted phones and needed them sooner then I could get a phone in I would help them find a location that had it, and direct them there. All together the customer service is already looking really bad.
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January 2024 by Million B.
I took my car to Firestone because I had check engine on, and after Firestone techs worked on it for straight 7 hours mostly shaking it up and down because some part that a roocky tech removed stuck in the engine compartment they returned my key with the check engine light still on after charging me around $1400 for labor and coolant replacement. And the coolant was lost spilled because the reservoir was busted from the bottom while the shook the car up and down. I complained to their hotline but all I've got was a call from Firestone sho manager to return the car to the shop and pay extra $900 if I need a fuel rail sensor they misdiagnosed replaced. A total robbery!
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January 2024 by Ami Hansen
Janay at the front desk is very kind! Also, Kevin is awesome! He was very helpful in answering all our questions and making sure we left with all the right estimates and our car finally actually repaired after another shop clearly didn't fix it the first time. Thanks Kevin!
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January 2024 by CanhTan Ta
Richard is one of the best customer services. He respect the customer, be nice and help me to solve the problem. I am so happy to work with him. Thank you to have him to your company.
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January 2024 by Mary Maclachlan
I feel I get honest service at reasonable prices at Firestone. I appreciate that the staff at Firestone are always thorough, efficient, professional, and straightforward. And Kevin, the service desk advisor that I had this time, was excellent - hard working, fast, and a proficient multi-tasker without being stressed at all.
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January 2024 by Kelly Schunior
Went in for a quick oil change and alignment and was out of there in less than an hour. Great service, I will be back.
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January 2024 by Jamila Garrett
The employees were knowledgeable and helpful. I needed four tires. The initial person I spoke to on the phone clarified the difference between All Weather and All Season tires. He suggested the type of tires I needed based on my how often and where I drive my vehicle.
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January 2024 by David P.
Yesterday morning my car wouldn't start. AAA came and diagnosed that it was the starter. I called the shop and asked if they could get me in. They ordered the part for me before the tow truck got my car to the shop and my car was ready by the end of the day. Amazing.I love those guys.
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December 2023 by Alyssa Kool
I got two tires changed here. They called me saying I needed a new rim. They quoted me $700 for a new one from the dealership and said I’d also have to wait for it to get shipped. I say no thanks. I come back with a rim that’s the exact size for my car and the guy laughs in my face and acts like it’s completely irrational that I brought a manufactured rim. He starts telling me they won’t be able to check my alignment now. Needless to say he was wrong and they were able to install it and do a check just fine. Absolutely ridiculous service. Don’t go here. And especially don’t have Kevin assist you.
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December 2023 by Erica Loynd
This place got it right! I went in for flats (city streets are eating my tires) and fixed them thoroughly. I have confidence in how they work. Their staff throughout the facility are polite and professional. Really appreciate them being there for me.
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December 2023 by Alyssa K.
I got two tires changed here. They called me saying I needed a new rim. They quoted me $700 for a new one from the dealership and said I'd also have to wait for it to get shipped. I say no thanks. I come back with a rim that's the exact size for my car and the guy laughs in my face and acts like it's completely irrational that I brought a manufactured rim. Makes a whole scene. He starts telling me they won't be able to check my alignment now. Needless to say he was wrong and they were able to install it and do a check just fine. Absolutely ridiculous service. Don't go here. And especially don't have Kevin assist you.