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March 2024 by Karyl K.
I had a flat tire on my rental car. Firestone was great. One of the only places open on Sunday. The store manager, Nick, was super great and helpful, dealt with Hertz for me, and over delivered. I was in and out of there in an hour. Great customer service. Thanks!
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February 2024 by Crystal Brown
Checked my tires and filled them with air all within 5 minutes. No wait at all and friendly service!
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February 2024 by Alexander Rogers
Nick, the manager, after giving me a diatribe on exactly why he couldn't possibly give me any useful information over the phone without giving me a moment to put in a word edgewise, then proceeded to hang up on me. This after I have spent two days talking with another of his employees already to get a quote, and as though I have never in my entire life had repair work done on my vehicle. This isn't rocket science, Nick. Glad you feel it is good to treat potential customers with such disdain and thanks for wasting my time.
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January 2024 by Ken Hostyn
Staff is great. The products are top quality for sure but it's the staff here that make all the difference. Will be back.
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January 2024 by Debra Dragovich
Duane Lagervall, service manager at the Aurora Firestone, was very helpful. I had to have the ball joints replaced on my car by the dealer, and they were going to charge me $150 for an alignment. Since I have a lifetime warranty on the alignment with Firestone, I talked to Duane ahead of time, and he said to call the day of the repair at the dealer and they would do the alignment at no charge. True to his word, I called the day of the repair at the dealer, and he fit me in same day. Easy! And he saved me $150!
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January 2024 by Ray B
DISABLED PERSONS BEWARE... 5-6 year customerI went into this location yesterday, 01/13/2024... they asked me to wait for the next available person to be ready... I patiently waited maybe 3-5 minutes to speak with someone... eventually, it was my turn... I had the extreme displeasure of dealing with the store manager... He asked what I needed... I said an oil change and tire rotation... he asked if I needed anything else... I mentioned that my breaks a while back did something funky... he asked if it was making noise... I described that what it was doing seemed standard when the ABS system kicks on when going fast and stopping suddenly... and that I just wanted to see how much life was left on the pads... he started talking about some story relating to how I'm not going to like that he's going to definitively tell me I need new breaks, despite not even looing at it... I tried explaining I just want them checked... at this point he starts arguing with me expressing that he has the highest level of certification... and knows what he's talking about... he kept trying to argue with me... At this point i positioned that i had disabilities and the way he was communicating with me was beginning to make me beyond extremely uncomfortable... he responded that he too had disabilities... he increasingly became argumentative and overly passive-aggressive over time... when I tried to understand the most basic function of the abs system... I positioned my question in multiple ways... he kept accusing me of trying to twist things and that there is a whole complex process for how the ABS system works... I told him I don't want a whole play by play break down, I just want it's most basic function which... he again went back to his certifications, insisting he knew what he was talking about despite not being able to break down the ABS systems most basic function... which is when the system engages it lets go of the break rotar and grabs it again over and over at variable speeds to ensure that the car stops with out the breaks locking up... he couldnt do that he insisted on explaining to me literally ever complex aspect of the ABS system... I again stated his behavior was making me extremely uncomfortable... at this point, you could tell I was uncomfortable because my body was shaking, and I couldn't even hold my hands still... he switched to trying to victimize himself, even going as far as accusing me of threatening him because I said post interaction I was going to be providing him feedback... I provided him an ADA accommodation request to speak with someone else so I could finish scheduling my oil change and tire rotation that I didn't need the break checked anymore... which I think he missed while he continued to argue with me about the breaks... and that I was trying to take things out of context... At this point he he utterly refused to acknowledge my ADA requestest in direct violation of federal law... expressing he was the only one I could talk to because he was the most certified... (I didn't understand what making an appointment for an oil change and tire rotation has to do with certification)... at this point I became so uncomfortable I began crying and even had to sit down because I felt so lightheaded I thought I was going to fall... he didn't seem to care how his behavior was impacting me as he only offered me a hollow apology before returning to the same passive aggressive behavior... he used his position as store manager to deny me the ability to talk to anyone else and continue to play games with me and harrase me about his certifications despite still being incapable of breaking down the ABS system to its most basic function... I then tried to steer the conversation back to scheduling my oil change and tire rotation so i could get the hell away from this dude... I asked for the first available appointment, and he started a new argument from this... I left with no appointment and feeling so horrible...
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January 2024 by David Oh
Lied about needing to change my brakes, which would’ve been a $1,000+ invoice. I had taken my car in for a separate issue, but when I picked up my car they also notified me that my brakes needed to be replaced. I took my car to another shop and they told me that they’re fine and didn’t actually need to be changed out.
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January 2024 by Arnel Foronda
One of the worst customer service I have ever encountered. I got the impression that they have "better things to do".
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December 2023 by Alexander Tuchinsky
always GRADE JOB fixing my 2 old CARS and care about it!!!
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December 2023 by Ronald Argumedo
They provide an excellent service and also if they find a problem in your car before they give it to you, they ask you if you would like to be checked again.thanks a lot Firestone
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November 2023 by iain swarts
Scheduled a repair online and was told "If your requested appointment date becomes unavailable, we will contact you directly to discuss rescheduling to a time that’s convenient for you." yet was not contacted and was turned away at the door at the scheduled time
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October 2023 by James N.
Don't bring your car here, these guys DO NOT know what they are doing or they do and will try to scam you of unneeded services. Our simple oil change ended up costing us $1000 extra in "other" maintenance that they said was required. Our car was perfectly fine before coming here and when we brought it home, we had all sorts of fluid leaks which ended up us having to bring the car back 3 times to get it fixed but were charged for it because they did not "foresee" the problem. They are just a bunch of crooks taking advantage of people who don't know about cars.
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September 2023 by orli izhaky
I came in for an oil change on my Acura TL-S 08 as well as my tires,the nicest people working there,the mechanic was even nice enough to come and tell me how clean my car was, this naturally made my whole day and on top of that.. everything was done well,highly recommend their servicesthank you (didn't catch your name) but for complementing my car, and Waffles thanks you too (:- Orli IzhakyServices: Air & cabin filter replacement
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September 2023 by Thomas Bradley
Under staffed and backed up over a week to get anything done. They need to do more to accommodate their clients. Your car doesn't break down next week, it breaks down now, and you need service asap. Sorry this is a fact
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September 2023 by Craig Costenbader
Duane and his crew are awesome! I got a flat that ruined my tire. They put on a new tire and got me back on the road on a busy Saturday in no time
