-
March 2024 by Jovita M.
This is the second consecutive time I have gotten an oil change, tires rotated and balanced and no air in tire the following day. Their level of service has gone to crap.
-
February 2024 by Shani J.
My husband and I were on our way home to Portland when our SUV broke down and the Firestone on Andover was the closest car service repair shop. When we got there, fluid was leaking out from underneath our SUV. The service tech, Kaylen, was very friendly and the technicians were fast. We got all the repairs done that day and did not have to take the train home and come back later in the week. We were so pleased with the service that we signed up for the Firestone credit card which I now love having for these kinds of emergency repairs. I have already gone to the local Firestone in Portland to have some additional repairs done to my car. Thank you Firestone for saving the day! Shani Johnson
-
February 2024 by Tricia Harder
Rip off. Had to have some of their work redone.
-
February 2024 by Walt B.
Great place to go if you have to much money and time. Sad that I can't give negative stars. I went in to put new tires on my truck. 1st I was told option 1 & 2 were junk so I needed to get the top of the line Option #3. I wanted the best so I went with #3. I was told they were not busy at all and it would take 2hrs. So I left it with them. I got an Uber back to work. 1st call 1.5 hours later, was NOT to tell me my truck was done but to try to UPSELL me new filters $100. Air filter was changed less than 30 days ago and the cabin filter (it does NOT have one. Next call 4 hours later, was to tell me I need new breaks "metal to metal. unsafe to drive" they said $3000. I declined both options. I asked to get my truck back as it was the end of my work day. When I went to get my truck after they had it for over 6 HOURS, $900. I shared my dissatisfaction with Anthony who felt compelled to yell and curse at me. I quote "Get the hell off my property" The manager was standing 15 ft away and said nothing. In closing this place is a joke and they will rob you blind and treat you like crap. I will never return to this store.
-
February 2024 by Victoria Olivo
Truly outstanding!
-
February 2024 by Adrian Foster
They told me I need to take my car to "an engin specialist" even though I was just getting a diagnostic done because there is clearly an air leak on a motor that was just dropped in I didn't even need them to repair it just find the cause of the lack of power and where the leak is they kept my other cadillac and gave it back without finding the problem seems like they have a whole bunch of people working there that can't work on cars and plenty of attitude
-
January 2024 by Bobbi N
This store was FILTHY DIRTY!!!!! The chairs were so dirty I didn't want to sit down and I couldn't stop seeing how dirty the carpet was!!!! They tried to "Slip" in a "Lifetime" Warranty on an Alignment and when I caught it the front desk guy made a "production" out of having to change it to just a plain alignment ($199.00 vs $110.00) Prices SUCKED!!!!! I ended up taking the vehicle to someone else because my trust level was very low.... I will not be back.
-
January 2024 by Braiden Covington
Called in this morning at 7am to try and get a serpentine belt replaced on a company vehicle and was told they did indeed do that service and that it’s a 2-4 hour job to which I replied great is this something possible to do today and the response given from the employee was yes but if you come now I’ll be waving at you thru the window cause we don’t open tell 8am. Granted Google says 7am and I replied saying sorry wasn’t aware Google has it saying 7am to which he replied “well why don’t you go ask google to change your belt” and hung up. Terribly disappointed with my conversation with this employee and went somewhere else and got the belt done same day without the attitude.
-
January 2024 by Katie S
Horrible service. They make no attempt to work with you
-
January 2024 by Austin Baruffi
Dustin is consistently a pleasure to work with. He is informative and accommodating. I have recommended this Firestone to friends and family in the past and will continue to do so.
-
January 2024 by Kimberly Russell
They are always very professional and they were a great to me by not only letting me know of the progress of my car, they worked with me. I will always go to this location as I have never had a bad experience there.
-
January 2024 by Sara Borges (Lilia)
Always great service here at reasonable rates and never got upsold or sold things I didn't need, not sure what the bad reviews are. Great as always Dustin!
-
January 2024 by Abayneh Asrie
All staff members are lazy by their work .I don't recommend anyone going this tire center.
-
December 2023 by Tamea Duckworth
I brought my vehicle there before and was happy with the service and quality of workmanship, so when I had issues again this time my first place of choice to have the work done was Firestone. I have had my front breaks done just 3 years ago, and my back 5 years ago so when I had to do it all over again my partner asked the front desk for the old parts that were being replaced and was met with a bit of an attitude but he confirmed they would give us the old parts. When we came to pick up the vehicle the front desk manager said no they had not saved the parts but reluctantly would go dig them up. I at this point just wanted to go but my partner said he had respectfully asked for them,
-
December 2023 by Karkat Volkov
Ive had probably the unluckiest, expensive weeks of my life. Each location I called the receptionist was SO helpful and went above and beyond for me. Especially today(11/28) , all the employees were fun, helpful, accurate, and very quick with their work! Thank yall so much!
