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March 2024 by Hermet O.
Hunter was the only CSR on duty. He let a pack of shady young-bucks park their 2 cars without front plates in the Disabled Parking stalls, thus hiding their rear plates. OFC the customer slots are full of some-ones' cars, so is the yard. Asked about it and he doesn't really care, "they will be gone in a minute" as the machine keeps failing to accept Y-B's card. Then young-buck starts throwing attitude and juvenile intimidation that rules don't apply to him. Then comes the intimidation from the young guy, but a F-u in response makes you the bad guy. it gets ugly from there, try to document the situation and they suddenly want to hide their plates and faces. Nothing says guilty like that. bad behaviors is bad behavior no matter who. they started to scatter when pictures to document the situation started happening.
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February 2024 by Lyle Wammer
Jesse fit us in for the following day, even though we didn't have an appointment.
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February 2024 by Matt M
Appt was scheduled for noon. Easy check-in. Dropped my F-150 off early. It had an impossible time reach Vacuum hose come off, and I didn't help matters by trying to fix it myself. Got a call around 4:00 and said it's all done. Go pick it up and they said it's all covered by warranty. I'm blown away.
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February 2024 by Doug Jarvis
I've been going to this Firestone for over 20 years. They treat me well and I trust them, which is why I have stayed a loyal customer.
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January 2024 by Leo Hrechanyk
Great service by a great crew!
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January 2024 by Jay Vetora
These guys are awesome took my 2008 mazda 6 in for front tire alignment they fix it straight for good price...
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December 2023 by Jayla
They’re very nice people who work in there! My car is old but they always get it right. they’re very quick with their resources and easy to talk to! especially for those of us that know nothing about cars! u appreciate them every time i go and i love that they’re so close it’s just convenient every time something either goes wrong or i simply need a check up and an oil change! thanks boys!
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December 2023 by Debbie Collins
Jesse has the best customer service. We had some issues with a break in at Firestone Jesse quickly resolve the issues, including finding replacements for lights I had installed. He is the BEST
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November 2023 by Rod T.
I needed a wheel alignment and oil change for my Subaru Forester. They performed the services promptly. Store manager spent plenty of time going through the results of the wheel alignment. He also listed some suggested optional services but was not pushy at all, which I appreciated. Great experience overall.
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October 2023 by Nikolai Malachi
Great service. Expect to wait but worth it for reliability.
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September 2023 by Selena Byrd
Service was great, everyone was kind and very Courteous. I will definitely return in the future.
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August 2023 by Pat Marks
Jesse always does great job on explaining and service why I keep going back to the Burien location
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August 2023 by Friedrich Hoffmann
They done a good job on my car. Not a fan of their flat 8% shop supplies fee.
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May 2023 by Ellen Wilch
We showed up first thing in the morning with a brake light out on our Enterprise rental van, after having unsuccessfully chased a fix for a couple of hours the day before. Jesse was super-nice and popped in a new bulb for us in about 5 minutes. Thank you, Jesse! We very much appreciate your helpfulness!Service: Electrical
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May 2023 by Not Steve
BEST FIRESTONE. Jessie and his team is dedicated and just outstanding. I bring all my cars here. From my exotics, daily to garage queen; I have complete trust in Jessie. Got me out of a big and small issues. Tire changes, air stems to striped drain plugs. They do it all. Jessie is a hard working man.
