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November 2023 by Alexxis Morales
Katim got me approved so easily & fast , he was able to work with me to help me get exactly what I needed & was looking for. Any question or concern that I had, he had the answer to. The service I’ve been provided with has been excellent, I would recommend any & everybody to come in & purchase a car from him! I’ll definitely be purchasing all my future cars here.
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October 2023 by Jaianne Francisco
My husband and I had a great experience at First National Autos in Seattle. Thanks to Corey who helped us. He’s knowledgeable, professional, friendly, very easy to work with.. overall he’s a chill guy. He was not pushy at all. We recommend this place if you’re looking for a car and ask for Corey! You won’t be disappointed.
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October 2023 by D D
Go see Tirelle. Seriously. This is the third time I have gone to see him about getting a car. The first time was quick and painless, it’s not one of those all day long type of deals if you show up with your stuff prepared. The second time I was denied because I just didn’t have enough down, but the third time I was approved about a month later when I had a little bit more and once again it was painless, I’m thrilled with my little low mileage used car it’s perfect for work, And as a bonus the game was on so I hung out on the couch while I set up my insurance! Thank you Tirelle for getting the deal done, AGAIN! ?????? (he’s suuuuper tall like a basketball player and often has on linen)
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October 2023 by Ab Sb
Worst dealership ever. These guys are expert crooks. I bought a car there and one week later the car stopped on the freeway because the gas gauge wasn't accurate. The car ended up needing a whole new gas tank and a fuel pump which cost me 2k but that wasn't the only problem the car also ended up needing a new transmission clutch and guess what all these repairs when I still have to pay the monthly car payment. Don't be fooled by how nice or clean their cars look before buying one of their cars have it thoroughly inspected and don't trust a word of what they will tell you. Remember that they are just trying to sell cars. Also don't listen to what ever comment they will say to tey to make the situation looks nice at their advantage. Because of these guys I will never ever ever trust a car dealership again. Do not trust any comment they will make to try to make the situation look good at their advantage.They are expert crooks. Do not trust them at all. Bring a mechanic and have the vehicle thoroughly inspected.
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September 2023 by Sedona Arabella
They are super rude here at the Seattle location. I had no complaints about the Tacoma location.The salesperson told me his boss would go below market price on a Prius then when he asked that scummy question if I was going to pay cash or finance I told him I don't answer that question until it comes to the point where I actually pay for the car.He was standoffish and his tone changed then said thanks and hung up.I called not less than 5 minutes and the manager Steve told me the car was sold.Not true. There is no way that was car was sold less than 5 minutes.If you go here, prepare yourself for a whole lot of miscommunication, unprofessionalism, and rudeness.
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September 2023 by Carlos Liu Almeda
They the vehicle I liked, there was no hard sale that I experienced. This is something I do not like. Gokul did a particular good job to work with me, from beginning to end. He even ensured that all the things I needed from the car is met.
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August 2023 by Michelle N.
I scheduled a test drive and a pre-purchase check at a mechanic. I checked with the dealer beforehand if there were any mechanical problems with the car, as the dealership is a three hour drive from my house. I was assured the car was in good shape, with no known mechanical problems. When I got to the dealer, I noticed the low tire light was on, as well as the check engine light. The dealer asked me to drive it to the mechanic and call him from there, as the problem was likely minor. The mechanic advised me the car had salt water flood damage and advised me not to buy. On the way back to the dealer, the open hood light came on, even though I had had the mechanic close it twice as the hood didn't seem to close quite right Then the hot engine compartment light came on, and a warning bell started ringing advising to pull over to avoid an accident. It all seemed very unsafe and very unnecessary. The car was transported from the Seattle location to the Lakewood location, I had text communication with the Seattle office and a phone call with the Lakewood manager-if I had been told the night before by either office when I called and asked if there were any problems with the vehicle, this whole fiasco could have been avoided.
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August 2023 by Alejandro Hernandez
I came to First National Autos from Wenatchee, Washington and they excelled my expectations I had from other dealerships I’ve visited in the past. 100% worth the trip. The atmosphere in the dealership was professional and friendly. Jaime took his time to understand my needs, get me the best deal, and got me in a 2019 Subaru Crosstrek Premium. Thank you Jaime and First National Auto!
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August 2023 by Dede el zein
this is my third car i buy from here and the best prices ever and the cars r almost brand new and never had any problem with financing or with the car its self so goood the best dealer ever thank u first national ❤️
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August 2023 by Kevin Robinson II
They give this fast impression that they can get anyone approved while being misleading about what the terms. I explained my situation in great detail to Megan over the phone, and she assured me that there’s no worries just come in and they can get me approved and I knew that definitely was not the case but I went in anyway and they hit me with a totally different terms than what we spoke about on the phone. So I would just say BUYERS BEWARE.. they play the types of games that give car salesman a bad reputation. Not to mention they run your credit unnecessarily when I told them with my credit condition was. They make it obvious they don’t care about you as the consumer only want to make the next sale.
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August 2023 by Dede al zein
this is my third car i buy from here and the best prices ever and the cars r almost brand new and never had any problem with financing or with the car its self so goood the best dealer ever thank u first national ❤️
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August 2023 by TR C.
I wish I'd have read the reviews first.My car was stolen last month and a friend of mine took me over to this car dealership they were nice when we went in the door they filled cups of water for us I filled out my paperwork he came back he said I was approved however I needed either a cosigner or a down payment so I made that happen. My dad put up the money for the down payment. Then the sales representative had known I needed to go to the department of licensing to get a replacement driver's license however he distracted me and kept me there and kept me there untillil it was too late to go so I had to come back the next day, which was Tuesday. On Tuesday I had to get insurance which was also a struggle he put me on the phone with the insurance agent that quoted me almost $700 for a down payment for insurance until they were all crazy and I was about to leave, the insurance representative called back later and said that she got it down to $450 down payment which was more affordable and of course more sensible. So my mom paid for the insurance. On Monday they had asked me for my most recent pay stubs my boss is sweet as he is sent them over to me so that I could submit them to them but what I didn't notice is that my boss budged the dates because he was already checked out he was on his way to on vacation. The way the 3 days to tell me that the bank was not going to accept those pay steps because they were outside of the time frame here we are going into Wednesday I had to stay the night out there because I didn't have the gas to get back and forth. Now I have jumped through every hoop that these people have put in front of me to get a car that supposedly I was approved for already so I don't know why there was an issue with the bank it's secondly I already signed all the paperwork for this car. Here we are on a Saturday and it has been 6 days that I've been trying to get this car and they keep putting it off on the bank says this is the bank says this the bank says this okay well how come the bank approved needs to begin with then? My parents came out of their own pockets to help me get this car and these people will not let me get the car. I have never in my life seen somebody go into a car dealership get approved for a car and not leave with their car it's never happened to me it's never happening anybody I know this is crazy this. I just need a car and unfortunately I went to the wrong place to get it. Tomorrow I'm going in there which will be day 7 and demanding that they pay my father back that down payment give that back to him and I'm going to go somewhere else. This is a horrible place then today when I called I was told that I would have to provide another pay stub to satisfy the bank however I've told these people over and over and over and over again my boss is in Columbia on vacation. I have damn near a perfect payment history with my cars I have a few hiccups at the end of the year last year but other than that I only owed $1900 left on it and the bank won't cut loose with the cards supposedly they're all in pockets together. I will never even contemplate going back to this place again and I will deter anybody else that I hear is going there.
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July 2023 by Zak Huricks
This was one of the best buying experiences I’ve had . Carlos was personable, knowledgeable and easy to talk to. I only made two visits one to test drive and the other for the purchase. Everything went flawlessly and I was in and out in less than a hour. It’s been a week and I’m at still smiling.I got a great vehicle for a great price from a great dealership .
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July 2023 by Ang K
Carlos and all the staff were excellent and very helpful! The process of buying my new car was quick and fun because of the nice people there!My car needed a part when I bought it and they ordered it and installed it for me! Thank you First National!!
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July 2023 by Preston Painter
Super professional and helpful during the entire process. Our guy Corey went above and beyond to make us feel welcome and find the right vehicle for us. I highly recommend this place to anyone looking for their next vehicle
