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November 2023 by Mark Y4809
My car is an old 2001 Toyota Carolla that had right front damage from a collision.Fix Auto was one on the preferred companies provided by my insurance company. I was informed it would be a while to repair with an older vehicle, trying to find parts and repair a 22 year old vehicle with only 64500 miles on it.Allen and Jody kept me informed of the progress when I called for updates. The repairs took a month to be completed, but I am completely satisfied. To be honest it took 3.5 months to get into the shop, but I was told upfront it could be this long.The repair is flawless and looks great.
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October 2023 by Andrew Mechling
Communicative and kind staff, honest & trustworthy auto repair service. Recommended!
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October 2023 by TJ O.
Great friendly Staff that was able to repair my van after a collision. It looks brand new.
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June 2023 by Mark Edgbert
This was my second time. The wait for getting in was 2.5 months. The work, when completed was of great quality.Services: Painting
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May 2023 by Scott H
I tried to get my car fixed here. 4 months after the initial estimation they told me they were ready and it would take 2 weeks. I came back 2 weeks later to find they hadn’t started any work on my vehicle. They then ignored my emails about scheduling follow up work. I will have to find another shop. This was with estimator BEN BERGANO.
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March 2023 by Deva Cher
I brought my car in in July 2022 for an estimate. When I authorized parts to be ordered it took pulling teeth to get any communication back. I signed a release form stating that I would like updates if things changed. The technician wasn't even aware of the form that they had me sign and was surprised when I brought this up. I would then email asking for updates and it would be crickets. I was told it would be a 7-10 day repair, then when I called to check in they said one more week. When I called to check again in they would seem annoyed that I wanted info on my car and used the "well don't you have a rental car?" as though that meant they could take as long as they wanted. I dropped my car off on October 31st and did not get it back till December 7th. I asked repeatedly and at pick up if they would be handing the remaining payment with the insurance and they said yes. Today, February 28th, I received a phone call from the insurance that they were going to hold me responsible for the additional repairs. When I called Fix It to try to clarify the issue, I called for an hour with no answer or option to leave a voicemail (I think they were dismissing my calls). When someone called me back they expected me to take them at their word that everything is fine. My previous communication issues were dismissed. This company lacks empathy to understand what their client is experiencing. They don't seem to want to communicate or build trust with clients. I have over 30 emails and everything documented because I fear this issue isn't over.Also, there were a few things on the repairs that were annoying. Like they used the button to take my car out of drive when the key wasn't on but didn't replace the cover to the switch. The inside of my car had a light film of dust on it. You would think with a repair over $7,000 that they would at least follow through with the details.Service: Body & Trim
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August 2022 by K L
I LOVE Fix Auto and won't go anywhere else. Ben and all are great to work with. Straightforward and I think fair. The work was done when they said it would be (yay no supply chain issues) and my pony is back to her old self. I feel like the work is honest and good quality.The only thing that is tricky is that they don't always call back when they hope to, but rather than getting frustrated, I just reached out and moved the project along since I didn't want the repair to wait too long and everything went well.Thanks so much to the folks in the office, Ben the estimator and the repair staff!!Services: Painting
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July 2022 by Wayne Kaye
Backsrory: I need an auto body repair shop: stat and I'm finding out?? Currently, locating an available shop in Seattle is virtually impossible because of such high demand.With this in mind, going down mym list of possible choicss, The grumpy-a$$, dismissive sounding woman who answered the phone sounded fairly disdainful towards me, and trying to get any info from her was like trying to pull teeth from a chicken << it Just Was Not Happening. I feel like?? Even if there Were appointments available I Would Not Have Gone to FixIt, simply because of the way i felt after talking with this.. person.No. Hey, Fix It Auto?? Hire a front desk person with at least a modicum of customer service expertise. This person I called on Friday July 8th clearly has none.
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July 2022 by Cameron Cavalier
Outstanding experience! My car was rear-ended and these folks were the closest on the list of approved repair shops by my insurance. The intake was quick and efficient and the communication throughout the repair were concise and responsive. The results were perfect and looks like new now. Highly recommended, 10/10!Service: Body & Trim
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May 2022 by Paul
Contacted this office multiple times within a month to get an appointment. Never returns your calls/voicemail. Do not waste your time.
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May 2022 by Ian Radics
Was sent to FIX Auto South Seattle through my insurance after my Jeep was banged up bad due to a break-in. The quality of their work was fantastic and done in a timely manner especially considering all of the COVID related delays that are going on in the auto industry. They also went above and beyond by taking the time to locate and order very specific after market decals that had to be removed due to painting. If your insurance sends you to FIX Auto south Seattle you're in luck!
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March 2022 by PAPA DON
I have known the Ajetos almost 50 years they bleed cars,if you love your car,truck and want it fixed right go south end fix if not go somewhere else it's that simple.
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November 2021 by Joe B.
Andrew and his team did a great job repairing my vehicle and it looks great. Andrew was very good at letting me know what was going on and when there were any delays. Andrew went above and beyond in helping me get my vehicle to/from the shop. I highly recommend Fix Auto South Seattle.
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November 2021 by Vicky Edmonds
All the people at Fix Auto we’re amazing! They were kind, knowledgeable, gave me a timeline on the work and then even got it done early! It was raining pretty hard when I picked it up so I will still need to see it when it all dries off, but the repairs look really beautiful at first glance. And one of the best parts was that they kept me updated on the work by text every few days so I would know exactly where they were in the process. They even washed and vacuumed it! Thanks so much for a wonderful experience of getting my car paired after the difficulty of having someone crash into it in a parking lot and not leave a note, I really appreciate it!!!
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July 2021 by tina murphy
Great service.
