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March 2024 by Kenji Inoue
I got my 10 year old rucksack #21 repaired here. They have a tailor on-site for alterations and repairs. They stand by their lifetime repair warranty, and their items are made to last. The staff is cheerful and helpful, and they have a good selection at the store! Worth a visit if you're in the area!
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March 2024 by melly
Had such a great experience here! Came in with my friend she got a backpack and I ended up getting a sweater. Unfortunately I don’t remember the name of the employee who helped us but he was very nice,sweet and friendly! Amazing customer service definitely would come back and recommend the store to anyone. Although it can get busy they make sure you get the help you need if you need any. Thank you!? ?
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February 2024 by R Flynn
Nice store. High quality outdoor clothing, very friendly staff
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January 2024 by Zach McJannet
Wife got me a cool T-shirt for Christmas and I promptly ripped it when trying to tear off the tags. She brought it in and the staff offered a replacement (I would have been happy with a repair), no questions asked. Sounds like the staff were all very friendly and helpful too. We’ll be back!
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November 2023 by Dr Steelhead
Fjallraven is like Filson. Some very good product sprinkled amongst things geared for urbanites who wish to look outdoorsy. Expensive, too. Choose wisely
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November 2023 by Tasty F.
Excellent service,knowledgeable staff. Wide selection of gear and clothing for all seasons. Highest quality eco friendly materials. Design and costruction aimed at lifetime use and offers repairs. Extreme value! Once you understand the materials, design and quality you will be back for more. Store Mngr Matt and staff go above and beyond to help you. Mahalo!
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September 2023 by Alexander B.
I like Fjallraven gear but their stores are designed beautifully enough to warrant a visit. The store employees were very helpful and friendly which made the visit even nicer. Lots of items to choose from and I'm sure you won't leave empty handed - they have high quality apparel that looks great.
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September 2023 by Renae Mattimoe
These are the best backpacks! My tote has become my daily carryall and I've taken it on multiple trips. Can be used as a market bag or converted to a backpack. Just got a third kanken backpack so my kids can use them.
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September 2023 by Chris Feher
The products and selection here are great. But, of course, we all know that. So the important thing to note here is that the sales people are very helpful, friendly, and most importantly, not overbearing. Plus, the atmosphere of this location is spot on with the company’s attitude. I always have a good time when I stop by.
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August 2023 by Ben M
Beautiful store and products. Excellent and knowledgeable customer service even though I was called 'bruv' a little too often.
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August 2023 by M K.
Have been to Fjallraven store twice in the last few months and the service has always been kind and helpful. I own a lot of jackets, a couple pants and sweaters. Picked up new backpacks for the school year for my two kids. All are great products.
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July 2023 by Chase
Jed & David are the best retail support I've ever had shopping. Personal got me fitted for lots of new hiking gear and were extremely knowledgeable about every detail of every product they have.I'd fly back here just to talk to them again.
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July 2023 by Eric Logan
Ecstatic. I've alternated between the Keb and Vidda Pro trousers for over half a decade, doing 4-season camping, backpacking and bushcrafting. I am not easy on gear. Finally, both of these garments popped seams nearly in tandem. I have the good fortune of working near this flagship store and was able to bring them in. They assessed the damages and took them in no-questions-asked other than whether I'd like to pick them up in-store or have them shipped to my home.Excellent customer care and refreshing to have an outdoor brand that stands by their products as well as their image of sustainability where lesser brands have scapegoated "wear and tear" or "user error" to escape such services. The less mass in landfills the better.Will return as a customer. Hoping for bonuses & pay increases for all staff come review-time.
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July 2023 by Mark Lucht
Good service, although they can be a bit distracted. It's difficult to flag someone down for help. Clothes are expensive but really great quality. I will definitely buy again.
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June 2023 by Janey GoExplore
We visited here today and bought two jackets here, glad to hear that they provide a military discount! Excellent customer service gave us a lot of product information.