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March 2024 by Robert Rachels
The shop has been closed for over a year. So why do they still list it as a place of business!???A "Fire" supposedly happened and that's a lie!They sucked and that's why it was closed down..
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November 2023 by Erika Harnett
Recently used them to replace a busted side window. While other places wanted me to wait a week just to come in for an estimate. At this business, the person I talked to was able to get me a quote over the phone in 5 minutes, and then get me booked for the repair the next day, at my home. The window repair company that came to my house was a third party contractor, and they did a fantastic job (I think the replacement window is better quality than the one that came with the car).
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March 2023 by Cori Roed
6 weeks to get an estimate.....
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October 2021 by TM Rosario
Can't say too much about this business because COVID-19 has caused delays for all auto repair companies. However both I and my insurance company tried to reach them on several occasions and were only able to leave a message on their 'national call line' and on their website contact form. They told my insurance company that they would reach out to me, but did not respond to either communication method (phone/website). My insurance company sent me to another repair shop.
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October 2021 by Miracle Foster
I don't recommend this shop, claimed they fixed my lower grille, and when I looked it was exactly the same. They also claimed they didn't work near my headlight, when they did and now the seal on my headlight is broke and my whole headlight needs to be replaced. I tried to contact Jimmy countless times and he would always tell me that he is trying to get in contact with my insurance company which apparently takes over a month. To get in contact with him I had to contact the other location in Burien. So, now I have to find a different shop to work on my car for my headlight.
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May 2021 by Matteo Griffin
Three stars is about average right?
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March 2021 by Rhonda Tyson-Matthews
I will give them five stars they are very good to me thank you
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January 2021 by margaret wallace
Great customer service.
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October 2020 by T'Aira Monét
Jimmy Law is a liar and cannot be trusted with information about your vehicle and insurance claims. He deliberately LIED to an insurance agency thinking they were paying my claim. He made the process alot harder than need be... he also did the same with my husband's car at the Service King he was employed with before Gerber. Be careful and get everything in writing - you might want to even record conversations...
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June 2020 by Matthew
Jimmy is one of the best body experts around. If you want your vehicle done right the first time, take it to Gerber Collision they are the experts. Auto Body work is an art not a science, most everyone sees the proof of the art in autobody work as soon as you see the vehicle with your own eyes whether it be hail damage or Collisions from wrecks they are the experts.
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June 2020 by Dean Curry
Couldn't tell if they were OPEN or not. Quick estimate but the total was 1/3 of my other two quotes with items missing. I asked and the representative said they would be able to get these "items added" by insurance as hidden damage. I had limited confidence in the completeness of the bid.
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May 2020 by A
Waited for technician to arrive. Technician canceled. Then they said they couldn't do it so take it to an auto body shop. Quoted me on a price to hook me but price went up quickly. This place is a waste of time.
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March 2020 by Samantha W.
A guy smashed into me on the highway on Wednesday. I had my car into White Center Gerber on Thursday and it was done by the following Tuesday (just 4 business days.) Office Manager, LaShanda is friendly, extremely helpful and super knowledgeable. She made the process go so smoothly. She arranged for my rental and was helpful in the insurance process too. Jimmy was very responsive and provided a quick estimate and then had my car in the shop right away. The shop was so fast at getting my car repaired well! I am super impressed with this shop. My car came back looking fantastic and they even vacuumed! I highly recommend this shop. They helped solve a horrible situation quickly and pleasantly.
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January 2020 by Keshi KN
I took my car to this place to replace a gas tank after vandalism. I am disappointed by the communication process by this business. I had to call few time to get status and when I went to pick up my car, no mechanic was around to explain to me what work they have done, or just information and hand off my vehicle. Guy name Angel, only talked to me twice on the phone, never after work was done. They indicated on the insurance invoice that they filled up the gas, but when I picked up the car the gas gage was in the almost empty zone. Also, they took things out of my glove compartment and things were all over the passenger floor. Example, my car manual and papers were dumbed on the floor. I am also missing a prescription glasses that I keep in my glove compartment for night time driving. Very disorganized on the surface, not sure how good of a work they do on vehicles.
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June 2019 by Todd Queener
Great service and great crew they all need to be rewarded for there greatness and hard work they all put in??
