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January 2024 by Dorothy Metcalf-Lindenburger
Christmas Day, our window on Toyota Camry was smashed in. State Farm had it towed here. Really liked how window was fixed and car cleaned (it was full of glass).
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September 2023 by Joshua Watt
Friendly people that keep me informed throughout the repair process. They did a great job on my vehicle.Services: Tires
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September 2023 by Jasmina M.
It would be greatly appreciated if your male staff stop harrassing drivers who pass by. These white males feel the need to start crossing the street when cars are literally seconds away from them. They block the street while there is residences who live in the neighborhood and other companies. This type of behavior will result with police involvement if it continues. Please tell your male staff they don't own the street. I also have dash cam videos proving my statements to be true. So no need to discredit me. Thank you.
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August 2023 by Trevor Austin
Don’t waste your time here. Came in for a quote on a small bump on my trunk. I was told it would take a few days for that quote to come through. I’ve called numerous times over the past 2 weeks to try get the relevant quote. Either they do not answer or they’ll mention they’ll get back to me.They obviously didn’t think my repair was worth the effort. Would not recommend.
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July 2023 by Maryanne Blake
The folks at Gerber Collision and Glass are great! They are friendly and very helpful answering questions and setting up appointments for repair. They did a wonderful job and our Honda Fit looks like new.
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July 2023 by Psound360
They are totally unreliable.I originally reached out to them in February for a bumper repair (parked car, hit and run). The damage is relatively minor (total of $2100 in repairs), but they initially told me that they could not start the work until mid June. THAT was changed to a drop off on July 3rd.I dropped my car off on July 3rd and was told the repair would take a couple of weeks. I checked in with them early the week of July 17th for an update. They stated that the parts were in and I was queued up and should be ready be the end of the week (July 21st). I let them know I would be out of town that day, but could pick up on Tuesday, July 25th. They said the car would definitely be ready to pick up that morning.I got an "automated text" this morning stating the car would not be ready until August 2nd. I immediately called them to remind them of their guarantee of being ready tomorrow morning. They did ZERO to assist.I have made appointments for tomorrow that I have been putting off for weeks. Now I am going to be stuck with late cancellation fees, etc because they lied to me about when the car would be ready and let me know that it they could not keep their promise less than 24 hours before the scheduled pick up time.Avoid if possible. Their guarantees and timelines are worthless.Services: Painting
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July 2023 by Michael A.
They are totally unreliable.I originally reached out to them in February for a bumper repair (parked car, hit and run). The damage is relatively minor (total of $2100 in repairs), but they initially told me that they could not start the work until mid June. THAT was changed to a drop off on July 3rd.I dropped my car off on July 3rd and was told the repair would take a couple of weeks. I checked in with them early the week of July 17th for an update. They stated that the parts were in and I was queued up and should be ready be the end of the week (July 21st). I let them know I would be out of town that day, but could pick up on Tuesday, July 25th. They said the car would definitely be ready to pick up that morning.I got an "automated text" this morning stating the car would not be ready until August 2nd. I immediately called them to remind them of their guarantee of being ready tomorrow morning. They did ZERO to assist.I have made appointments for tomorrow that I have been putting off for weeks. Now I am going to be stuck with late cancellation fees, etc because they lied to me about when the car would be ready and let me know that it they could not keep their promise less than 24 hours before the scheduled pick up time.Avoid if possible. Their guarantees and timelines are worthless.
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June 2023 by Lara-Ashley Monroe
Tentative rating depending on how the company fixes this. I took my car in to have the windshield and mirror repaired. They called me at 340 and asked me to pick up by 5 as my car was ready. I dropped everything, got a ride, and dropped off the rental. I made it there right before close and my windshield is completely broken.Like you had two things to do and you didn’t notice the giant broken windshield?? Now I’m driving with a broken windshield as they don’t have the part and I returned the rental already…
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June 2023 by Lenny Sanchez
Gerber did a great job on our Subaru’s body work following a minor keefuffle. It took a while to get in, but once they had the car they kept us informed about the status and the car was ready before the initial time estimate. I’d recommend this shop 100%.Service: Body & Trim
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June 2023 by Julia Sleeper
Overall good experience! A little slow and hard to contact but nice guys and did a solid job. Would return or recommend likely.Services: Painting
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April 2023 by lac tran
Quick fix and thorough. Front bumper looks like new. Car rental is very convenient. I had a ride to pick it up, and return at the body shop. Thank you.Service: Body & Trim
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April 2023 by Lindsay Evans
The team at this Gerber location is fantastic. They communicate effectively with the client and they communicate often. I will use them again in the future.Service: Body & Trim
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March 2023 by Jaime Rubio
The first picture is the work that was done on my truck and the second picture is how is supposed to look like.The alignment is so thigh that is almost touching metal with metal I am afraid that with the friction may start chipping the paint.When I ask if that problem could be fix they say that is how going to look like.Very disappointed with the repair .Service: Body & Trim
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February 2023 by Lydon K.
Fast, responsive service with frequent updates about car repair timeline. Impeccable paint matching to specific bumper replacement. Organized and respectful office team, especially after a stressful accident. They made the pickup/dropoff and general coordination of my rental car with my insurance company a breeze! I cannot recommend Brandy and her team enough.
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January 2023 by Erin
Gerber collision on N 140th Street replaced my bumper after I was rear ended. The communication was excellent and they handled the repair expediently. I appreciated the customer service, too - all the folks in the office were kind and my car was returned cleaner than I left it. Normally something like this would be a huge headache, but the coordination between USAA and Gerber made this so easy for me. Thanks!
