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June 2025 by Wilson Edwards (Swiss biologist)
When I plan on going to a restaurant or a hotel, I look at the lowest reviews first: if those are acceptable, then I go there. Goodwill provides both goods and services. On the former, unhappy customers said the items were overpriced. Goodwill replied: “prices are fair” — as compared to stores that sell brand new items, while Goodwill got them for free yet charges prices comparable to new items? Rather than reflecting and lowering prices, Goodwill argues that high prices are for “job training”. What???
This brings up the topic of service, on which customers complained about its lack as the trainees are unmotivated. Goodwill demoralizes employees while overcharging customers? As for having heavy security, the perverted logic is clear: Goodwill customers know the open market prices; they want lower prices because they cannot afford the market price. So they accept used goods as a trade-off for lower prices. But because the management wants new item prices on things they got for free, customers are angry: why can’t they get those for free? This logic may have escaped the management who insists on “fair pricing” for training unmotivated staff.
I have given Goodwill stuff before. Now I want to buy some used stuff for the homeless. Obviously I have to find a different way. Shame on you, Goodwill.
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June 2025 by Amanda Schellhase
They are way over priced! They're probably spending way too much on security. It's kinda ridiculous that a business that does nothing but profits off other people's donations would need to have so much security and prices that are higher than getting some of it brand new.
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June 2025 by Bette Burgoyne
largest Goodwill in the country
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June 2025 by Alex
Will only hold a furniture item for 2 hours (with traffic its nearly impossible to find a truck and make it back in time) and you cant pay over the phone, you can only hold an item in person. So.. basically a ridiculously useless system with unhelpful staff. Beyond that, they’re overpriced, disorganized, and the dressing room locked on me when I was inside and I had to crawl under the door to get out.
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June 2025 by Cayla Willis
Let’s get a few things straight. Every single item on your shelves was donated. That means it cost you exactly zero dollars to acquire. So tell me why a pair of used pants is $19.99. At this point, it feels like Goodwill has forgotten its own name and purpose.
You're supposed to be a charitable organization, not a boutique that profits off generosity. Pricing like this isn't just tone deaf it's exploitative. You're preying on people who come here looking for affordability and leaving them stunned by tags that match brand new retail.
But wait it gets worse.
You’ve built this massive warehouse-sized facility, yet somehow decided not to include a single public restroom. Or excuse me they have a restroom but they stopped letting people use it. At this location anyway. The nearest option is a 10 minute walk away. Are you serious? This isn’t just inconvenient it’s negligent. You’re asking customers, many of whom may have mobility issues, children, or health concerns, to either hold it or leave. How is that remotely acceptable?
You expect people to spend time here shopping, donating, even browsing overpriced used goods, and can’t offer them the most basic human necessity? It’s disgraceful. A facility this size without a restroom is an embarrassment and a liability waiting to happen.
This location is a textbook example of what happens when a nonprofit stops acting like one.
Do better.
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June 2025 by Joseph “C'B” Sizemore
Honestly kinda expensive considering they get everything free. What happened to the good ole days when Goodwill was dependable for folks who weren't looking to break there wallet? Your better off going to Ross.
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June 2025 by Unknown
I bought something from shopgoodwill.com I want to bid I am unhappy because I got signed out of shop Goodwill and because of inactive it says and I can't track my package you guys haven't messaged me at all so it's like did I waste my money I spent $42.02 and I got it on the 27th I haven't received my item really disappointing
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May 2025 by Vivi Maman
Temu and SHEIN used products and the worse price is higher than buying them new . It us hard to find good stuff now compare than 3 years ago
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June 2024 by Myrva Millette
As an avid goodwill shopper I was surprised i didn’t find anything in this HUGE store, but after looking at the prices on these items? There’s no way this goodwill thinks these are THRIFT STORE PRICES. I’m visiting from out of state and did see quite a few people with carts packed! Just not the store for me. I do appreciate how this is the only goodwill I’ve been to in 3/4 years to still have the dressing rooms open.
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June 2024 by RYH K
The prices at this Goodwill are just out of control. They are not just absurd, but insulting. In May 2024, MANY of the items I bothered to look at the price of are actually CHEAPER at the original retail store when the item goes on sale NEW. That's ABSURD for a GOODWILL. Not to mention that this GOODWILL never puts the good stuff on the shelves anymore. EVER. It is slim pickings here. I come here because I live a couple minutes away and pass by here near daily. Up until just a year or two ago, I would always find somebody else's castoff treasures for pocket change that I wanted to take home. And then I'd have to sort out which of the dozens of things I'd picked out at the world's largest GOODWILL that I actually room for. Shopping here used to be an adventure and FUN with friends. Hey, look at what I found. And it's only $3-$5-$10-$15 at most. Even the collectibles. Then I guess whatever genius manager took over decided EVERYTHING was a collectible and started putting $30 $40 price tags on stuff.
Man, are you SERIOUS? $30 for a wooden ladder shelf? $40 for wooden chest? Simple pine wood, not like antique-y or artisanal stuff. That stuff never even makes out on the floor!
And the clothing? Anything with a decent label is black labeled and never goes on the color rotation sale. Fashion Corner whatever.
This place has turned into the anti-GOODWILL for me. I kinda go in there every once in a while because of the goodwill i've built up with some of the employees, who are cool, who know me because I buy a lot of stuff there because I decorate lot of places and they ask me if I saw the thing that they think I should have looked at and if I missed it, I go round again.
I've bought some really cool things at this GOODWILL, spent some great time with friends, actually met some really cool people who turned out to be decent friends (I know, weirdo - me). And I miss it. Another old Seattle institution, GONE. Poof.
The sad thing is, I got here less that ten years ago, and people used to tell me about the character of Old Seattle - the Lusty Lady, the Old Seattle TImes building, the Elephant Car Wash, all times of a PNW of an independent character past. But I still got to see the vanishing of the Ramps to Nowhere, Hilltop Station, Bartells, and now the death of the Evergreen GOODWILL. Because it ain't the same GOODWILL no more. Dead zombie walking. All on the march to the genericization of America, no more PNW with PNW institutions. Next up, Fred Meyer and QFC and a pic of any block of Seattle will be the same as any other block of the US.
Man, it's a freaking thrift store where people DONATE all of the goods. Try not to be so damned corporate like the rest of America. We're all sick of that stuff. We don't need your slick corporate management and profit making schemes and crappy mind virus invading the place that recycles other people's junk. Give it a rest. Yeesh.
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June 2024 by Paul Marraffa
Lots of interesting things but as always not enough help.
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June 2024 by Lorenzo Luna
Bought something this past weekend and when i came home and cleaned them and removed the sticker prices tags. I found that they had repriced ideas that were supposed to be on sale. Pink tags were 50% off but had been reprice with blue tags. Back too full price. Make sure you check i know i will be.
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May 2024 by Victoria Sprague
This place is absolutely huge! I wish I didn't live so far I'd go everyday!
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May 2024 by dina zapata
First time going to this specific Goodwill and I was disappointed, still waiting to hear back but the manager was physically pushing a customer out of the store, he pushed her hard enough that I thought she was gonna fall, the female was black and she mentioned that the manager was being racist and insinuating that she had stole from the store, he kept yelling and scaring people in the store, not sure if she was stealing or not but you should never physically push a customer like that. I am still waiting on corporate to call me regarding this as this was very disturbing, the girl just wanted corporate number and after he pushed her multiple time than she got in his face as any human being would, this was not a good experience.
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April 2024 by Jason Lister
My family, friends, and I have thoroughly enjoyed this Goodwill location for over 50 years; the spacious interior, neatly organized clothing and shoes, warm and friendly employees.
I also have never written an online review. But my experience this evening brought me here.
Arriving shortly before 9pm closing time, my daughter and I literally ran from the front doors into the store, knowing we had only 5 minutes of shopping before being shooed to the checkout line. As predicted to my daughter, 9pm revealed the closing shift employees in droves, shooing shoppers to the back of the (increasingly long) line, "store's closed! Proceed to checkout!" Admittedly, some employees are more gentle than others in their delivery; but we'll extend grace as this is the end of their shift -- at a store location where there is nearly constant drama: usually caused by unhoused folks camping inside the store or bathroom, to disturbing verbal altercations (typically well handled by store security), things one gets used to when living in a west coast city.
As my daughter and I sauntered to the register area, a few items caught our eye; glancing at the checkout line, now 12 deep, we decided to browse the aisles about 30 feet away from the back of the line.
And that is when we were approached by, not the 3rd or 4th employee with the exact same message, but the 5th person, this time store security, who insisted that I, a 50-year old man enjoying a quick thrift store date with my daughter, immediately move to the back of the checkout line (now 10 customers deep). When I informed him that not only was he now the 5th person to tell me the same thing (remember, this is a store that deals with desperate people; that doesn't have resources to deal with typical upstanding citizens), but that we were not getting in anyone's way, and were actually finding new items to purchase from his store. His response completely ignored my patient framing of the situation, and at this point, devolved into full-on Disrespect. In Front of My Daughter. I do not abide disrespect. I DEMAND respect.
As I informed this security guard that I would proceed to the back of the line when it shrank down to a few customers, he again repeated his demands, now joined by another employee who himself was repeating the same demand. Asking this employee what it was that my presence, a mere 30 feet from the line, could possibly be hampering, and was informed that I was "getting in the way of store closing"; a clearly demonstrable untruth. Again, this is in front of my (youngest of 4) daughter, who will learn far more from her dad by his actions than his words, as that time tested wisdom echoes. No, I did not acquiesce to being Disrespected. A torrent of righteous indignation was unleashed upon the now three employees ganging up on and harassing a 50-year old man and his daughter on a lovely date. We set our intended purchases down, and exited the store in a blaze of furious vitriol, in my view, well-deserved.
