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November 2023 by B Starly
Horrible customer service. The guy yelled at me on the phone when asking about services. Rude rude rude.
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September 2021 by Paul R
They were friendly, had a great price, and made a probably well advised but zero pressure suggestion on alignment. I called them, they ordered the tires and called me back the next day, I stopped in and they were done and I was out the door in less than 35 minutes!
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December 2020 by Kate Owen
The owner is very friendly and no BS. Fair pricing for services, didn't feel like I was being swindled with mystery charges. Will certainly be back for more maintenance.
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July 2020 by JJ
The selection is not as diverse as needed
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April 2019 by Terry Bunn
terrific service and very helpful, they have incredible save animals from California, very loved dogs.
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April 2019 by Vaco Dave
Rick's is always a fair and honest deal.
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January 2019 by Jessica A.
My wife and I did a spontaneous weekend trip to Seattle. Once we arrived, we discovered a huge nail through one of our tires. We brought it to the closest tire place and we couldn't have been more satisfied. We were so well taken care of by Jamie. He recognized us both being active duty military and was able to change out not one, but two tires at a very reasonable price. I highly recommend this auto place to anyone in the Seattle area.
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October 2018 by William G.
Originally bought a set of tires from this "Goodyear" store and returned because the warning light came on. It is now a Pep Boys. The same guy was there that sold my original tires but didn't want to discuss the warranty that he had previously touted. He kept the car all day, only to finally add a bit a air to the tires. This could have been done in minutes and was unnecessary to keep the car all day. A few months later, we are losing air in our right rear tire. My wife brings it to them for a fix. The guy adds air to the tire, rubs his hand around the tire and tells her there is no leak! Two days later the tire is low again and we take it down the street to Washington Tire Town. My wife was there for 25 minutes, tire was off the car, puncture found and repaired and she was on her way. Pep Boys operation is incompetent and the worst tire service I have experienced. Down the street are a couple of guys that will work hard to earn your business.
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April 2018 by Linda M.
This is no longer a Goodyear store. They do not honor Goodyear agreements. Be aware of this if you choose to drive a distance to go to a Goodyear store. I could have found a pep boys store much closer to my home.
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March 2018 by Iris C.
Ben is my hero! I pulled in at the most inconvenient time and Ben fixed my tire asap.
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January 2018 by Alex H.
Unfortunately, this Goodyear location owned by "pep boys" do not know their stuff. I dropped my car off due to a nail in my front left tire. Not only did they say that the left tire was unrepairable, but the front right tire also needed to be changed, along with a suggested alignment and air filter cleanings totaling to around $700. I knew they were totally trying to scam me. I picked up my car to get a few other quotes, finding out later that day that they forgot to put my lug nut back in my glove compartment. I took my car to a Les Schwab and they were able to patch my tire for no charge. This experience was extremely unfortunate at the Goodyear pep boys location on Elliot ave, and I would not recommend this location.
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September 2017 by Linnea S.
The staff here is polite enough, but I ended up spending well over an hour and a half pass what I intended to. They are inaccurate with their time estimates and I would say on the slower side.
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July 2017 by Jess A.
Well I haven't actually been here... I do truly want to recognize the fact that they are so excited and love the idea of burrowing a vehicle into the Ivy surrounding the parking lot. It was a white van for a year or so that was almost completely covered in the Viney links of the ivy... One day I drove by, the van was gone.! They had cut it out! I thought oh my God! They actually got rid of the van! And now, I'm driving by, and there's a Honda that's now being grown into the IV surrounding the parking lot! For lack of anything else and because this is just a silly review... I appreciate the comedic relief every time I drive by your location. Thank you and have a great day!
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March 2017 by Mike S.
I had a great experience with these guys!! I think the person who helped me was Ron. Not only did they fix my flat tire and got me a new one at the price I was quoted at a different store they also gave me a ride to work while they were working on my car. Price matching friendly staff and great overall customer service! I would recommend this place to anyone!
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October 2015 by Ms. Seattle M.
My tire sensor light turned on and I tried to fill my tires with air myself with no luck due to the machine I was using at the gas station had error readings. I pulled in today, without ever being here before; I also didn't have an appointment. All the Goodyear mechanics were clearly busy; however Tony came inside instantly to welcome me with a warm and friendly smile. I told him what was going on with my car and he genuinely showed interest and had me to bring my car up to the garage so he can help in taking a quick look at what's going on. I was surprised that he could see me in such short notice! After pulling my car up he could have just filled the tire I told him I was having issues with, but instead he checked & fill all of my tires - I know that sounds like a 'duh' moment, but I've been places where they don't care to check all four, let alone help me last minute without an appointment!! Tony went above and beyond to tell me what the possible reasons as to why this is happening as well as informing me of trending issues my sensors have had recently. There was no 'high pressure' to get things fixed, he told me to monitor it and bring it in if the air doesn't work. Tony's customer service has set the bar! He was courteous, friendly and very knowledgeable. He even closed my door me - how chivalrous!