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July 2023 by Sarah D.
We had a great experience purchasing luxury vinyl plank flooring from Larry at the SODO Seattle location, and the installation led by Alex was wonderful. We knew the specific product we wanted and Larry was incredibly responsive, detailed, informative, and knowledgeable as we navigated a very short timeline to get the product in time for install such that we could get floors done before move-in day. We had previously been working with another flooring company but switched before purchasing due to the salesperson's general lack of knowledge about the specific product finish that was important to us, and lack of urgency to research and provide answers for us. Larry was instantly exactly what we were looking for. Within two hours of first talking to him he was already in contact with the right product rep and an alternative product rep to confirm which product options we have with the finish we wanted. Within a day he knew the timelines for when product could arrive once ordering and had confirmed installation dates were available within our tight timeline. Installation then occurred exactly when it was supposed to, and finished on time and in budget. The lead installer, Alex, was professional, knowledgeable, communicative, detailed-oriented, focused, and incredibly skilled. He paid extra attention to ensuring squeaky parts of the subfloor were secured (to reduce sound) and that the floors were perfectly level before installing the LVP. Once the install was complete, the floors were gorgeous and the place was spotless. I never would have imagined an installer would actually mop the floors after install, but Alex sure did. We can't recommend Larry and Alex enough!
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June 2023 by Nancy S.
This is not a reputable company and they will not stand behind carpet they recommend and insist is appropriate for your application. They only care about the immediate sale. I am extremely sorry I didn't do further research rather than taking their enthusiastic advice. Buyer beware - it can be a costly mistake.
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April 2023 by Seattle N.
Incompetence on so many levels. I placed an order with Dustin over the phone, and he provided a delivery date for a few weeks out. I called the day before scheduled pick-up to confirm they've received the tile, but was told by Mike who answered that it won't arrive until the following week. NO COMMUNICATION FROM DUSTIN of the date change. It would've been costly for me to send my contractor to pick up when our order was not there, wasting his time and my money, so it's a good thing I called. And as it turns out, the wrong tile delivered. Contractor installed while we were away for the day. We came back home to see that a glossy tile was installed instead of the matte we ordered. So now we've wasted our money paying our contractor to install tile that Great Floors misdelivered. We spoke with Rick about the situation and he strung us along, even asking for a copy of our contractor's invoice, only to be ghosted by him. The correct tile finally arrived, but now we're stuck paying money to dispose the wrong tile that was delivered. After repeated attempts to reach the Great Floors team to try and reach some reasonable settlement, they instead chose ignore us. So in summary, expect this poor level of customer service if you choose to do business with Great Floors.
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January 2023 by Tom S.
On 9/1/2022 I ordered three roll-out drawers from Great Floors in Kennewick, WA that were supposed to match our existing Canyon Creek roll-out drawers. A roll-out drawer is a drawer on full-extension slides. I chose to order these drawers because, besides matching what we already owned, they would be very easy to install, with the hardware matching pre-drilled holes inside the cabinets. The drawers we received had no slide hardware, just the bare drawers. After repeated contacts with Great Floors with no satisfaction to the problem I sent the store manager, ShaunTuck, a demand email that gave him two options to choose from:1. Return the drawers for a full refund.2. Great Floors would have the drawers installed in our cabinets at their expense.I never received a reply from Shaun, by phone or email. We also had all of these dishes sitting in our living room creating a big mess. Out of desperation, I began researching what slides would fit these drawers knowing that I would get absolutely no help whatsoever from Great Floors. I ordered suitable slides at my cost ($125). This installation took me a full eight-hour day and required tools most homeowners don't have like a table saw. Spacers had to be cut to exacting dimensions, sanded, finished, and installed. The drawers had to be modified because the depth dimension did not quite fit these slides. During this process, I cut everything exactly and did not have to repeat any steps, so it is representative of what a professional would require in terms of time. The drawers are now installed and working perfectly. This whole episode has taken me six months as I spent a month to even get an order placed with Great Floors because Julie kept ignoring my repeated calls, but I had to deal with Great Floors as they are the only Canyon Creek dealer in this area. Note: I could have ordered bare drawers from other suppliers at less than half the price that Great Floors charged me, mostly because they would have been direct from the manufacturer, WITHOUT the hassle!
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October 2022 by Shawn S
Had plenty to choose from. However, customer service was poor. One rep was trying to avoid eye contact. And the other told us where to look, but refused to assist. On our way out, everyone disappeared and the 2 remaining employees were arguing at their desks. We definitely did not feel welcomed as a customer. Won’t be back to this location.
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September 2022 by TJ White
They have a great selection of flooring and were quick to come out for a quote. Was told I'd get a confirmation call for when the installers would arrive, but didn't receive one. The padding used was horrible, even though it was sold as a premium. The cutting and seams are rough. When I complained to the project coordinator, she said they'd schedule to have someone come out and take a look at the work, but I never heard back. The price wasn't cheap, but I'm left with a cheap quality job.
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September 2022 by Soleil Manier
it’s like they don’t want business from customers lol no eye contact, no greetings. I greeted them myself just to see if they would say hi and one of the dudes made direct eye contact, glared and sat down.
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September 2022 by mtrainiertinyhouse
Great service!! Came in looking for a small piece of plastic T transistion. They cut me off the section I needed free of charge. My company buys alot of carpet from Great Floors and are always 100% happy.Thanks for saving me a few days of waiting for shipping!!
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August 2022 by Andrew M.
We bought new carpeting for our master bedroom from Great Floors in Silverdale, WA. Our salesperson was Josh Wood. Josh did a great job in assisting us to settle on a carpet perfect for the job - but not overkill - so the cost was just right for our project. Roy did the installation and was a pleasure to work with and did a really fine job. We are thrilled with the result and we thank this two professionals for their outstanding work. We heartily recommend them for you next flooring project. We will be returning customers.
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August 2022 by Myra S.
I had a flood in my home. My Insurance company recommended someone we could work with a Great Floors. So I went into Great Floors and explained that I only wanted flooring that looks like tile when it's in. This is due to the way my house is designed. I was told that I could only get the LVP flooring in a tile look. Great Floors came and took the measurements and said there would be no problem with the height differences. I then went into Great Floors and spoke with Joe. I had picked out a sample that I found on line that looked like tile. Joe said that he wouldn't recommend that due to it would show dirt really easy and after looking at the pictures of my floor he felt this one was the closest to what we already have. I asked him twice if his recommendation would look like tile flooring, like what was in my home and both times he said yes. I also asked about the height differences and he said they wouldn't be a problem. When I arrived home after they started to install I immediately saw that the flooring was not a tile look at all. I called Joe and when he called me he told me there wasn't anything he could do since I picked out a flooring that I wasn't happy with. I explained that he up sold me and that he should have know his product that he was selling due to this didn't look anything like the flooring that he has pictures of and doesn't in anyway look like tile. He then asked, "what were you wanting something that looked like it had grout line?" I said yes, "that is what was in my house and what he had pictures of. I am now out $8,000 and am sick when I walk into my house. Their solution was for me to spend more money with them to put throw carpets down to break the look up. If I wanted carpet I would have bought carpet. Buyer beware, make sure you make them show you what the flooring will look like installed. Never take the word of the specialists at Great Floors due to they only have their own interests at heart.
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May 2022 by Beatrice Z.
We have our basement floor installed using Great floor. The sales person is called Larry. After installation I told him the floor was uneven, he said it was the problem of our floor because it is an old house. I said but they did preparations on the floor to even the floor. He said you can't make everything perfect if you want to fix everything you have to pay thousands of dollars. The way he addressed the issue was very rude. The problem was fixed later using another piece of underlayment. The contractor did a good job installing the floor. But I would NOT use them again because of the poor customer service attitude of the sales person!!
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March 2022 by Jeremy George
Great service!! Came in looking for a small piece of plastic T transistion. They cut me off the section I needed free of charge. My company buys alot of carpet from Great Floors and are always 100% happy.Thanks for saving me a few days of waiting for shipping!!
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January 2022 by Gail K.
We ordered ad paid for carpet and LPV for our entire house in June and were give a two week timeline for installation. For 5 months Great Floors kept lying about the delivery date. With lived with plywood floors and carpet padding while waiting. Three times they sent subcontractors out without enough material to do the job. The salesperson came to our house multiple times because he kept getting the measurements wrong. Finally the carpet came in when they laid out on the floor, it was so awful I couldn't live with it. The installer and salesperson agreed. We had a small selection of carpeting to choose from to get it within a couple of weeks. Same manufacturer, same weight density... we were told it was comparable carpet maybe $5 a sq yard more. We ended up adding about 7 square yards to our project and Great Floors charged us an additional $3,000. What horrible rip off.
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December 2021 by Kat
No concern for the safety of their employees or customers. Apparently their sign on the door "masks required" is just for show and does not apply to them. No one is ever wearing a mask in here, in violation of King County mandate. If you want to avoid covid, stay away from this business!
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October 2021 by Carmen Carrillo
It is true, you go inside the store and all the sales person or every person tbat works tbere avoids eye contact with the customer . The customer is ignored completely. Hard to believe that a business can work this esy.
