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February 2024 by Hannah Snow
We’ve been going to GLAH for the last 7 years. Every one of the staff from the receptionists to the doctors are so courteous and kind. The vets and vet assistants are so gentle with our pet and spend extra time to talk through everything with us. Every timeI come in I leave wishing these vets could be my (human) primary care doctors because they are so wonderful!! Our dog is always excited to come in to the office and the staff take care to make the environment fun and welcoming for pets. I appreciate that I can also email and call with questions and receive quick answers. I’ve sent many friends with new furry pets to GLAH and will continue to do so.
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January 2024 by I
I wanted so much to like this place. I live 5 blocks away, and I come from a family of vets. So I brought my 2 kittens in to establish care 9 months ago. Since then it has been one miscommunication after another. The key issue seems to be that the front desk staff don't effectively communicate with the techs and DVMs.For me, this has ranged from "no, you don't need bloodwork before X procedure" (then I show up, and I actually DID, and so we have to reschedule) to "your cat has matted fur? Make an appointment and we can shave her down for you" (then I show up, and the tech rudely tells me "we aren't a groomer, I don't have time for this, you need to schedule another appointment.").The kicker is that with every staff/tech/DVM miscommunication, it is implied or directly stated that it's somehow my fault. When a spay suture line failed, this was my fault. When I showed up for a scheduled appointment to remove tightly matted fur, I am told that I have "unrealistic expectations" (and a vet tech is openly hostile with me in front of my 6 year old daughter). When the front desk mistakenly schedules me for a vaccine shot a week too early, I show up and am told to go home and "read the paperwork" in order to schedule for the correct date. This kind of thing has happened to me no less than 4 times.The place is just too big and suffers from too many issues with front desk telling clients information that is then contradicted by the providers. This lack of communication does not make me feel at all confident that my animals are in competent hands, and I'm tired of being personally blamed for what are actually staff problems.No thanks - I won't be coming back.
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January 2024 by C Hibbard
I've been taking my dogs to Greenlake Animal Hospital for 10+ years and I can't say enough good things about them. The office staff and vet techs are amazing and the vets are top notch.
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January 2024 by Kelly Schoenborn
I am not one to leave reviews, but I had a very frustrating experience at Green Lake Animal Hospital. I had my first vet appointment scheduled as I am looking for a new long-lasting veterinarian that is closer to my home. I accidently typed in "Greenwood Animal Hospital" instead of "Green Lake Animal Hospital" into my directions this morning, and showed up at the wrong clinic which is down the street. After promptly calling Green Lake Animal Hospital to tell them that I am running a few minutes behind, and will be there within 5 minutes, they say no problem. Just a few minutes later I get another call from them, when I am merely blocks away, that they have a 10 minute grace period. My arrival time was 2 minutes after their grace period but they insist that they have to cancel my appointment and reschedule. The woman on the phone was incredibly rude and if there was no penalty or cancellation fee, I would have 100% decided to take my business elsewhere because of this customer service alone. I understand needing to keep a schedule at the clinic in order for things to run smoothly, but there needs to be some compassion and leeway for running 2 minutes late. I doubt that would have really changed my appointment much or the service they offered. Instead, I wasted an hour of my morning driving to the vet and back and I didn't even get in to be seen.
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January 2024 by Bast
they took such a good care of our baby when our cat Obie passed away.
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January 2024 by Molly Bulger
Knowledgeable, caring, patient staff. Skipper seemed comfortable and happy. Highly recommend!
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December 2023 by Clinton Dela Cruz
There’s no other place in the Seattle area that I’d trust with my fur-son. Dr. Spencer is absolutely wonderful. She’s always patient and kind knowing that my dog is timid and takes time to warm up during every visit. The staff is friendly and always helpful. We’ve been going to Green Lake Animal Hospital for over 2 years now and I have never had a negative experience.
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November 2023 by M J
Dr Jeb and his team provided exceptional care for our pup. Special kudos to Adonna for her attention to detail, and excellent communication.
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October 2023 by Rita
Continued bad experiences with this place - vet not calling us back after countless calls post surgery (after they took our $5k). Was 10min late to an appointment to discuss end of life care and they told us we were too late and would have to reschedule or wait an unknown amount of time. We've spent a lot of money at this place and have never felt truly supported.Update in response to below:These are not the facts. It's amazing how quickly you came here to save face rather than calling your long time clients with compassion to see what you could do. I called this morning to say the situation was critical and asked about cancellations. I couldn't get the dog in the car because he was in pain and called to say we were getting there as fast as we could. We pulled in 10 min after and told my husband to run in while I helped the dog out of the car. My husband then waited 5 min for someone to talk to him and they told him he was 15 min late. We were also not told how long we would have to wait. After spending much of the day in tears, a little compassion would have gone a long way, but this is just one instance among many others where policy is more important.
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October 2023 by Annie
They made time to see my dog Kitty on a Sunday due to blood in urine and UTI which I really appreciated. I was impressed with Dr. Joyeeta De's demeanor with my rescue dog who bites if touched by strangers. Dr. De was not at all phased by her aggression, and calmly draped a towel over her to examine her, which worked. She was also a good listener and very kind with her follow up call. All the staff there were also so caring and friendly. Great experience.
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October 2023 by Elmira Karimova
Loved the place. Dr Liz Spencer spent so much time with my dog doing physical evaluation to ensure that she's aging gracefully :) My dog is about 13 years old, and I wanted to find a vet that is knowledgeable and attentive, and I think I've found one!
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October 2023 by Steven Clifford
DO NOT USE GREEN LAKE ANIMAL HOSPITALMy partner and I moved to the Green Lake neighborhood in January and were looking to establish a long-lasting relationship with a new vet. We looked tirelessly through Google reviews and finally settled on Green Lake Animal Hospital.We went in for our normal consult and a few months after that, we discovered that our dog had a UTI. This is something that has happened to her in the past and was included in her medical records which were sent over from our previous vet clinic.I requested that Amoxicillin be prescribed because that's what we've always used in the past and was told that Lily, our dog, would have to come in because they were unsure which antibiotic specifically to prescribe her. Reluctantly, I followed their instructions.To make a VERY long story short, our dog was sedated without our knowledge or consent to complete an ultrasound guided urine collection, we were charged for an unnecessary examination fee, urinalysis, and were prescribed AMOXICILLIN at the end. The exact same medication that I had originally requested because this has happened before.By the end of all this, our bill was $376.46. I could have had this handled for less than $9 if they had just listened to me and sent our prescription to Costco like I asked.I have called and emailed multiple times since 9/20 (5 days since the incident) to try to get a response to my concerns about how much we were unnecessarily charged. I have yet to receive an answer from anyone, so today I decided to have her medical records sent to another vet nearby. When I explained what had happened to the receptionist, I was not even offered an apology for the experience.I certainly cannot recommend this vet to anyone and I hope this helps you stay away from the predatory veterinary practices we experienced.
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September 2023 by Cindy Schaufenbuel
Green Lake Animal Hospital has a caring and knowledgeable team, weekend hours, and a convenient location with parking. When your pet is treated for a medical issue, they follow up a few days later to find out how things are going. Highly recommended.
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August 2023 by Noah Sleiman
This is a hard one to write. I lost my dog if 11 years recently. They walked me through all of the potential treatment scenarios very patiently, answering any questions I had. When they ultimately decided that the best decision was prevent her further suffering, they gave us a private, dimly lit room. They made my dog comfortable while we waited for my partner to arrive so we could say goodbye together. We were in charge of every step, got as much time alone with her before the procedure as we wanted, and time after. The vet was very gentle and kind. We were notified when it was time to pick up her ashes, and told that there was no time frame for doing so, which was really nice. I couldn’t bring myself to go back for almost 2 weeks.It was by far the worst thing I’ve ever been through. But insofar as it could be made any easier, I really appreciated Green Lake Animal Hospital being the place it happened
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June 2023 by Laura Willits
I take my friend's pets here, because driving is hard for her, also because she's taken in two dogs that belonged to elder folks i did caregiving for. The people at Green Lake are really great, from office staff, to assistants, to vets. I've never had a bad experience here.
