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November 2023 by Jasmine Cutts
Hansen Brothers is downright ABSOLUTE WORST MOVING COMPANY my husband & I have ever experienced! If you’re looking for a moving service, please do yourself a favor and look elsewhere!!! The Washington location to be specific. We’ve been charged nearly $10k for moving (from one penthouse to another), the price wasn’t the factor, the piss poor service & attention to detail is however! Why you ask? I’ll list a wide array:1. Nicole Nicholson, Sales/customer service representative that came out to view/assess our property & assets for an estimated quote, not only assured us she would be a point of contact from start to finish however we were not contacted at any point of the move from either herself or her team until they had already arrived which we were later informed was due to the Operation Manager, John Smith being on vacation.2. The 3rd party service Hansen Bros. that was utilized, named RMS appeared on the initial move date, where there were unable to unmount our 77 inch. television alone. We were informed prior that the job would require 2 sets of hands, we requested a second person be hired for the job. Not ONLY did they not hire another set of hands, in the middle of a work day they also asked my husband to help him do so, however as the movers were still loading the truck within the hour the mounting person was anticipated to arrive within 2 hours and they in fact canceled the service the day of, no longer answers our calls which led Hansen Bros. to outsource yet another person from RMS. The following day when that gentleman arrived, he was not equipped to mount the television with proper equipment and had not informed us that we were to provide the equipment, despite the additional fees. Ultimately we ended up having to outsource ourselves.3. Our Tempur-Pedic bed is now missing the cables after the move. We didn’t spend thousands on a bed for it to lack functionality. Our recliner cables were also unplugged however they left the cables yet we’re unaware of where they’re to be plugged because no other company or ourselves have never removed the cords. (It’s been a week and we are yet to locate the cables). They did have someone come out to help look for the cables, they were unable to locate them. Assuming they lost the cables in transit somehow, instead of trying to further remediate the issue, they simply seized communication with us altogether.4. With a total of 4 unpackers, 3 movers, and 2 failed outsourced mounters we were over budget despite us helping them to unpack our belongings and not compensated.5. They have also broken one of our night stands as well, no apology, nor has anyone reached out.On a positive note:1. The movers Ceaser, and his crew were great! They were efficient, finished the job early and even sacrificed their lunch to get us moved on time.2. Also the packers, Foreman Will, & packer Daisy were both extremely efficient and super resourceful!In conclusion, if you’re looking to relocate please do yourself the GREATEST favor ever because moving is hard enough. Simply don’t use Hansen Brothers.Signed,An extremely disappointed couple that spent nearly $10k
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November 2023 by Jan Chima
I liked their easy going and careful work. The crew responded positively when we showed them our job, they took care of our possessions, asked for clarification about placement, and really seemed to enjoy themselves. We are happy that we decided to use Hansen Brothers.
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October 2023 by Court Time
I was very pleased with the services provided. We had to remove all the furniture from our downstairs recreation room and move it to the driveway for 48 hours The workers were always on time and called me before they arrived. They had to take apart some furniture items, but they didn’t lose any screws or bolts, or anything that would have been difficult to replace. There was no damage to any of the computer equipment or the furniture or the televisions. Paula was a delight to work with. In addition, we had to use the services of Hansen Brothers to get PORTA boxes out to our residence to store furniture in the driveway while we were recarpeting. Carl made the whole process easy and everything arrived exactly when he said it would arrive. Definitely a good experience.
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October 2023 by Adrienne Easter
I’ve worked with Hansen Bros twice moving my dad, once from his home to long term storage and then from long term storage to a new retirement community a year later. Both times were amazing experiences both setting it up and with the drivers who did the moving. I can’t say enough about this company and sing their praises every chance I get. I will always recommend and use Hansen Bros. for moving and long-term storage. They are so easy to set up via both phone and email and were so helpful during a stressful time with an elderly parent. Incredible customer service. Highly recommend them!
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October 2023 by Jeff Foster
Riley was very helpful explaining the move & storage process, and always responded promptly to the questions I had. Josh and Sam called ahead of their arrival and got there on time, as scheduled. They were courteous, careful, expeditious and professional in packing up my furniture, and loading it along with all the boxes I had pre-packed.
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October 2023 by Linda Livingston
We relocated from a rental house in Ballard to a house in N. Seattle recently and had a wonderful experience with Hansen Bros. They were the only movers we received quotes from in advance that actually came to the house and took a look at the logistics before the move, which I found very reassuring.. On moving day the crew were on time, worked professionally and courteously and displayed great care with our belongings. We own an unusual amount of glassware and crystal and everything was packed meticulously and not a single item was broken. The move was completed within the time and budget we were given. Overall a great experience and I would certainly use Hansen Bros. again and recommend them to my friends.
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October 2023 by Beth Heinz
Cesar and Carlos were fantastic! Very professional, friendly and courteous. This was not an easy furniture move-in as our landscaping wasn't completed. They had a "can do" attitude and accomplished the move of our furniture without any problem. As difficult as it was they never showed any frustration or poor attitude. We would totally recommend both Cesar and Carlos!! We've used Hansen Bros. a few times in the past and wouldn't consider another moving/storage company if we move again. Also, Brad is awesome! Thanks so much!
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September 2023 by Kathy Reynolds
Hansen Brothers made my move go very smoothly. The whole experience was easy.From the first call for the estimate to the final move went very smoothly.The crew of men that moved my things were very respectful and efficient.I especially liked how they protected my walls and floors during the process.This is the second time that I’ve used Hansen Brothers, and I will use them again for my next move.
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August 2023 by Gretchen Hargrave
We were not only pleased with the effort and efficiency of the crew (it was a big move on a hot humid day), we were impressed with their friendliness as well. They were also very courteous and respectful. -Gretchen / Washington State
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August 2023 by Patrick Ross
We used a "less professional" service on our last move and the difference was night and day. The Hansen Bros. team was very professional, friendly, and easy to work with. We had some areas that weren't as far along as planned, and the flexibility was much appreciated. It was also a very hot day and just overall appreciated the team, their attitudes, and ability to get it done.
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August 2023 by Lynn Sharpe
When you called our office, were our employees helpful and courteous?5 - ExtraordinaryWas your salesperson helpful and professional?5 - ExtraordinaryDid your moving crew show up on schedule?YesDid the crew perform in a professional manner?5 - ExtraordinaryWas the crew cautious with your belongings?5 - ExtraordinaryHow would you rate your overall experience with Hansen Bros. Moving & Storage?5 - ExtraordinaryWould you recommend Hansen Bros. Moving & Storage to others?YesHow did you hear about Hansen Bros. Moving & Storage?Referred By FriendAny other comments about our services?Outstanding
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August 2023 by Amanda Doyle
Hansen Bros. has been the most transparent, communicative, and punctual company I've ever received a service from. I was honestly nervous about working with a moving company for my long-term storage needs, but Hansen Bros. made it so easy, that I have no doubts that my belongings are safe with them, and will refer business to them as often as I can. Thank you so much for the assistance - I hope to do more business with you in the future.
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July 2023 by Virginia Sharp
Hansen Bros. is a first rate Moving company. They did an internal move from one condo to another in the same building and then an intrastate move from Camano Island home to that condo. Very professional handling of items, especially some glass art work. On time and efficient. Good value as to price, too.
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July 2023 by Cynthia Buhler
1) one of them tried to break into our safe. Obvious signs of damage at multiple points from a screw driver or something. 2) broke a piece off a dresser and also didn’t wrap expensive leather sofa after I asked resulting in scratches. One of the movers kept telling me we had too much stuff. When I called him out on it he told me maybe I could have a garage sale. . They had a malfunctioning lock on the back of the truck so they took off without telling me to change trucks. They unloaded and reloaded everything with out notifying me. So I’m waiting for them for hours wondering where they are. The distance to our moving location would have been about the same with out reloading. I paid top dollar for this.
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June 2023 by Kristin Meyer
I've done three moves with Hanson Bro. Moving. They have been professional and responsive, reliable and timely. Most recently I had Mike, Zach and Andres, they were a solid crew who communicated well with each other and also with me. They worked an extra long day to get our things to an island and unloaded all in the same day which I really appreciated. Most importantly nothing was damaged or broken! And they took special care to move a 200lb concrete Griffin statue:) I have had to file a claim for one of my moves with Hanson Bros and that was also handled very professionally which is why I chose to use them again.