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February 2022 by Loris V.
Absolutely horrible. Have been dealing with the Seattle South branch who was overseeing the install of a slat wall that I ordered 9/25/2021. Installed on 2/8 upside down and accessories ordered were wrong. Contractor who installed immediately corrected and communicated back with branch that accessories do not fit wall. More than a dozen phone messages, emails and texts sent. One promise to send the correct accessories "overnight" about two weeks ago. Now had to call the corporation and obtained a case number as the local branch does not respond. Useless wall with no accessories that I already paid for.
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August 2020 by Whitney T.
No social distancing practiced by customers or staff. Masks only offer 30% protection. You have people flying around blind corners and coming right at you in this place. I saw two employees spewing their spittle at each other in the middle of an aisle without a foot between them. Some d**** loud conversation about nothing while customers passed within a foot of them. This is how respiratory disease spreads. At the very least, they could have the greeter at the table with the hand sanitizer remind people to maintain a six foot distance from other shoppers. Masks help but aren't magical.
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August 2020 by Rusty S.
I see either 5 star or 1 star reviews. I have to assume the 5 star reviews are coming from HD employees at the request of the company because this is the worst place ever... every time I go there I am greeted with attitude or incompetence... I will cite a few examples: went there to buy Sheetrock only needed 2 pcs. The stack was over 7 feet tall. As I am struggling to get them off the top (this was after unsuccessfully finding an employee to help) I see a employee coming my way. I make eye contact and he does a perfect military about face and heads the opposite direction... another time my wife rented a tool, she mistakenly told me to return it at the sodo location. I get there and find out I'm at wrong location and hurry off to this location. I was 10 minutes late and she charged me for another day, even after I explained the mix up. The staff here will go way out of there way not to help you... go to Lowe's or Maclendons. Trust me. You don't need this kind of treatment from the most rude and in knowledgeable staff. AVOID
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July 2020 by Michael B.
The girls that work here in the paint department are completely worthless when it comes to making up paint! Or asking them questions they should know especially when working in that department. Stopped in yesterday to get four gallons of Behr interior paint. Brought the original Behr paint to make sure the color is correct. The two ladies started to make all four gallons even thou I told them to stop since the paint color was completely different. And they started to argue with me that it's the correct color even thou it didn't match the original color. Hello idiots- I'm a fucken painting contractor so you can't b******* me at all!!!!I've been a painting contractor for a little over 30 years!Do yourself a favor and go to Mallorys Benjamin Moore in 4th Ave! You will thank me for it!!!!!
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June 2020 by Ross Parker
I went to the Delridge/West Seattle store today only to find many staff members not wearing face masks or practicing social distancing. At the customer service desk I was greeted by an associate without a mask on. When I asked about them not enforcing the sign posted on their door that lists the county's requirements for all customers to wear masks, she discreetly raised hers into position. She motioned for her supervisor to come over. The supervisor was on the phone, st
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May 2020 by Darrin W.
HD has an average score of 2.5 stars?! I see ALL of the Karens, Lindas AND Cassandras went to Yelp to complain. Pro Tip - 1. Don't start a remodel WITHOUT all of the materials needed. STAY HOME. 2. Don't b**** about HD employees not wearing masks. Just because YOU'RE scared doesn't mean EVERYONE is scared. STAY HOME. 3. If you believe all things COVID-19 but can't do the percentages on WHY you won't get it then you definitely can't use a tape measure. STAY HOME. 4. If you're frightened by the illegal immigrant labor crew standing by for work not wearing masks, STAY HOME. 5. Occasionally you buy s*** and it's damaged. It happens. Sometimes a vendor discontinues items which is WHY you found it on the discount rack in the first place. STAY HOME.
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May 2020 by Tonya W.
It breaks my heart to see so many negative reviews from what appears to be bitter and angry people. This is what I would consider my Home Depot and I've not had a bad experience ever. From the time you walk in and Mrs. Laurie greets you and hands you a sales flyer explaining all the deals for the week, to the check out where every cashier has been friendly. I have a Home Depot credit card and have spent many a dollar on paint, home improvement, tools and garden supplies. Their garden selection is always stocked and ready and every time I've needed help, no one cut me short or sneered like "you're a woman, why are you in a hardware store?" which has happened elsewhere. I miss my staff and know most of them by name. I have found COVID to bring out the most entitled people in these reviews with the name calling and childish behavior. They are open and put their health at risk for YOU! They put up with the negative attitudes of your boredom at home and lack of respect during these unfamiliar times and still have to smile. The "day laborers" are the fault of Seattle not this one store. They are not allowed to kick them off the premises, but are more than happy to walk you safely to your car. As a front line worker in a major Seattle hospital, I'm grateful for their continuous hospitality and will always take a survey when given a receipt. Thank you Norman, Key, Justin, Mrs. Laurie, Mrs. Linda in the garden center, Justin and all my wonderful crew! I look forward to shopping there!
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May 2020 by JJ S.
The Home Depot on Delridge is a sh*tshow! Not a single employee that I saw yesterday was wearing a mask (5/11/20). Some had masks around their necks-like that's going to keep customers safe. Quite a few shoppers had masks on, but of course we're protecting other people. This store obviously doesn't care about protecting their customers. I will NEVER go there again, and now I have to spend 14 days worrying that I'll get COVID-19 from shopping there. Don't give them your business, unless you don't care about getting sick!!!
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May 2020 by Eugene K.
Why are there so many assholes, including employees, at Home Depot not wearing masks.
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March 2020 by Meredith L.
I went today to pick up a few items but the cashier Diane was so rude and mean that I will never go back again. Horrible customer service.
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February 2020 by A A.
Woke up Friday to a broken water heater with guests coming next week, so while we were able to get a plumber to help us install a new one - The challenge was getting the water heater in time for the plumber to install. At this Home Depot, from the central local operator who immediatly got us to plumbing - where Scott went and physically checked that the "1" water heater that met our specs and said online was there - was actually there. For some reason, we could not finalize the order online - so Scott walked over & got us to Gretchen at their front desk - who was able to get our order completed and then helped us get Express Same Day Delivery shipping and forwarded order to their express folks so we could get the water heater yesterday. Thanks to this home depot's local team; including their Central Phone Operator; SCOTT in Plumbing, GRETCHEN at Front Desk and their Express Delivery Folks - We got the new water heater installed and had hot water by yesterday evening & most importantly - for our upcoming guests! Thank You!
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November 2019 by Richard Sanderson
Very helpful!
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November 2019 by Lea P.
Home Depot : Less saving. Less doing. For starters, I wrote this store a polite letter/email to ask for better customer service and to keep this all offline. I called two managers at the store about this situation. Nobody called me back nor answered my email. So, I am presenting my story to shoppers about to drop thousands on a new kitchen through this store. DON'T! Our kitchen remodel has dragged for many months, and the main reason is because of ordering cabinets through this store. The kitchen designer is lovely, and I have nothing negative to say about her. Rather, their dysfunctional software led to a near catastrophe with my cabinets (the software allowed me to order styles and options that were not available), which led to the cabinet production being halted 4 weeks after submitting the order and then restarted for another 3 weeks of waiting for different cabinets (not my desired design) while my GC tread water. When the cabinets finally arrived, three units were crushed and unusable. Plus, a key cabinet that would make my kitchen optimal isn't made anymore, and the substitute cabinet doesn't fit, which we learned way too late. We had to wait another 10 business days for replacement cabinets. Then, we find out that another part of the cabinetry was the wrong color, and we must wait another 10 workdays to get that piece. Mind you, what we paid for cabinets is akin to parking a new Miata in my house, but this store ignores me like I'm unhappy with a pack of washers. I should mention that we have 4 kids. Yeah... lots of fun with no kitchen and no bathtub to wash dishes in. Meanwhile, this store has made no apologetic moves. The many people who've witnessed this kitchen drama and seen the chaos I'm living in at my house cannot believe how dismal the service has been, and how unrepentant the store is about it. The kitchen designer went to her managers to plead my case for recompense, and they effectively shrugged shoulders: "So, what?" My seasoned contractor said this the worse cabinet scenario he has ever dealt with. Let this be a warning to all. You are not a customer to management at this store. You are an ATM. By the way, I canceled my order for appliances. I found a nice local shop that sold me the same four items for $1200 less than Home Depot.
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October 2019 by Carli R.
Wow hard to believe this store is so inept. Both the website and their phone state they are open until 10, however when I tried to get there last night they have a taped up sign in the window saying they changed the hours 3 weeks ago but can't figure out how to update either. So then I'm forced to wake up early, I call at 630am (30 min after they open) it takes nearly 10 mins on hold to reach someone. When I ask to confirm they have the specialty light bulb I need IN STOCK IN THE STORE the employee said yes we have 7. Fast forward 45 minutes to me at the store and they have none on the floor and can't find if there's a box with more. After another 10 min the best solution was to send me to west seattle and tell them to "knock off a few bucks" for this $15 bulb, as if that will make up for the 2 hours of my lost time, not to mention gas. Instead I called the Ace Hardware downtown who happened to also be open early and they had what I needed in the store for $5. Shop local friends, it pays off.
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October 2019 by Taya L.
I wish I could rate HD a negative 10. Do not order flooring from HD. Do not order anything that you will not be using or installing yourself. Or better yet, don't shop there at all. We ordered flooring and paid up front in full on 7/1 with an estimated completion time of about 6 weeks. The work was FINALLY completed the first week of October. I had to deal with the worst game of telephone ever between HD, the scheduler, the vendor, and the installer. No one was ever on the same page. They no showed for appointments several times, we spent hours in the store or on the phone trying to figure things out. I was literally frustrated to tears. The only reparations the manager of this store offered was a refund on some of the materials we didn't use. Nothing for our wasted time, days we took off work, etc. Oh and I'm still waiting on said refund. Worst customer service experience all around. I will NEVER spend another dime at HD. Ever.
