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March 2024 by Van Morgen
I saw the so called Tax pro Nagamalleswari or Malle for short. She did everything in her power to not answer my questions correctly and cover up that she was leaving money on the table. She straight out lied saying she got me the best tax return possible. I gave her two ways I could get more with a crypto loss and medical expenses. She said writing off my crypto losses and medical expenses would not matter at all. I kept asking her to do this and she said it wouldn’t really make a difference. Then she flat out told me it’s not worth her time and I should just complete the return. Fast forward a month, I file on my own with turbo tax and write off my own crypto loss and I got $1,500 more than she was offering.DO NOT GO TO Malle there!
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February 2024 by Corina C
Worked with Rob Ritzman for many years, feel comfortable working with him. I feel less stress during tax season. Thank you for all your hard work. The cost is reasonable too.
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February 2024 by Davide Ferreri
Always had a great experience. Professional, insightful and kind.
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February 2024 by Mari Vel
I only go to this location because it's convenient. Their receptionist is absolutely lovely. But their accountant James or "Jim" was very cold, condensending, short and rude. He made me feel absolutely unwelcomed. He wouldn't help me. I walked out almost in tears. Maybe he was having a bad day, but towards me at least, his people skills were very much lacking.
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June 2023 by Matthew Keyes
Been working with Rob for over a decade. Great support no matter how complex the problem.
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June 2023 by Valarie Arras
I had a horrible experience @ H & R block. I had my taxes done by Malli Karanam, EA, I spend 400$ for half an hour that she talked about herself getting jumped and didn’t listen to me and entered the wrong information which resulted in my taxes being wrong.As I left the office she shouted “thank god” loud enough for everyone to hear.I would never treat anybody like this. They never took responsibility & customer service never cared. I will never go back. Don’t go there if you are looking for professional help.
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April 2023 by tyler anderson
I had a fairly basic return, 3 forms. I was in and out in 15 minutes, which was great. I feel like $265 for 15 minutes is steep, but I'm happy I got it done so quickly and simply.UPDATED THE NEXT DAY:my return was rejected and I had to come back in to sign more forms, pay more in taxes AND pay another $35 to HR. I was told they would normally forgive that fee if it was earlier in the season. WHAT?!I feel gouged and overcharged.
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April 2023 by Sarah Pepper
Rob filed my taxes last year and helped me set up to make sure that I got a decent refund this year. He's very professional and speedy.
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March 2023 by Theo Arden
While I have had good experiences here in the past, this was not one. I came in after running into an issue with online H&R Block where I was being asked to pay state income tax in CA that I did not owe. While meeting with someone I learned that it was due to an error my employer made on my W-2. I asked if I could get it fixed, but my tax consultant said it was too late. I ended up submitting taxes with the error.In hindsight this was very questionable advice because I realized I could have applied for an extension and gotten my W-2 corrected, which was never suggested. Also, the end result was exactly the same situation I had gotten to online (and I had come in to get a better outcome), but I still had to pay nearly $300 for the in-person consultation.All in all I lost about $800 with this outcome vs. requesting an extension and filing online later, which I wish I had done.
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March 2023 by Tuugasala Leiato
Smita was great. Very patient and kind. Conducted herself in a professional manner.
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February 2023 by Damian Larson
They were fast, very respectful and got it done! Explained everything clearly and was a great help! Fast efficient and helpful!
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February 2023 by Sarah Russell
Great if you really don't understand the tax process and just need someone to take your W2 and make it go away, but you're going to be paying a hundred bucks for it.
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February 2023 by Isaiah Yazzie
Very convenient, was done on a timely manner. The employees were very nice to me
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November 2022 by Marshall Banana
This was my first experience with H&R Block. I called this location Saturday morning with some questions about the new EV Tax Incentive. I forgot the name of the person I spoke to, but he came off as rude and unwilling to help. He kept repeating "I don't hear a tax question, I'm a tax consultant. I don't know what to tell you" throughout the call. He even said something along the lines of "maybe you should try some self-reliance" - if I could figure this out on my own, I wouldn't be calling for help.I totally understand that my questions fall out of your purview, but at least pretend like you care and want to help prospective customers? The attitude was unnecessary and completely turned me away from H&R Block. I'm shocked that a reputable company would put someone like this in a customer-facing role.Horrible first experience with ya'll.
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November 2022 by Stephanie Phillips
Robert was a pleasure to work with and was able to keep me on track to meet the filing deadline (no easy task). Thank you!