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March 2024 by Gary Macon
Sandra was able to provide prompt and efficient tax preparation services. Education was provided on tax filing requirements, how to determine if estimated taxes may need to be done, upcoming changes, and other helpful details. Would recommend highly.
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March 2024 by Trish Miller
Our accountant that we usually use was not returning our phone calls. We called H&R Block. They got us in the same day which was amazing in itself. Then we me with Rue. She was funny, knowledgeable, and a great accountant to work with. Our taxes were done in an hour! The fee was 1/3 of what we normally have spent. We will definitely use her again next year!
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March 2024 by Rene' M. Karn
My husband and I have been using H&R Block for over 10 years. We have zero complaints. They're fast, accurate and reasonable on price.
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May 2023 by drbob phd
Made the switch from doing taxes myself to getting them done with H&R block and will never go back! Took all of 30 minutes of my time from drop off to filing this year. So. Worth. It!
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April 2023 by Cassondra Alaire
Taxes are confusing, and I had a weird year last year. I needed guidance and H&R block had my back. I worked with Maureen and I can not recommend her enough! I feel like I have the info I need to do my taxes on my own next year, and her customer service and care was second to none!
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April 2023 by C. J.
They still get the lowest rating but I came back to say it wasn't $7k they messed up on, it was over $4500. I will say the lady was very apologetic. After first trying to twist facts with me, she did admit to her mistake and apologized and offered to amended return at no charge. She also offered to refund the amount I paid for the service ($337) and said that HR & Block was going to give me $50 for my trouble. When I went to sign the amended return, she apologized again and gave me an envelope that I did not open until I got home. It was a Chase bank envelope with three $100 bills in it. No receipt or written transaction of the refund and $87 short of what she said she would refund. I watch enough Judge Judy to know that she does deserve something, I mean she did do work even if it was wrong so I didn't even ask about the discrepancy but it seems fishy. I will never use any HR & Block again, I was better off on my own with TaxAct!
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April 2023 by Marissa Vellone
Maureen was excellent and friendly!She did our taxes quickly and efficiently and gave us tips for next year. We will definitely be seeing her next year!
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March 2023 by Christine Jones
This is the first time I've ever "needed" someone to do my taxes. I paid them over $300 and come to find out one of the forms I had was wrong, Well that's why I hired a CPA! To make sure I had the correct forms. I come home and do my own research and see she made a $7000 mistake! A mistake that I paid $340 for! I am waiting for the correct form so they can amend it. They better not charge me to amend a mistake they made!
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March 2023 by Kendall Reep
I give 5 stars for my local h&r block everyone there is very helpful and honest and kind.
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February 2023 by MC Schaeffer
Faith, who prepared my taxes. was knowledgeable and a great communicator. The other staff in the office was friendly and helpful
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January 2023 by Stuck In Seattle
Sandy, the person at H&R Block who helped me was super. She was very professional, knowledgeable and has great customer service skills. She made doing my taxes a pleasure rather than a chore.
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June 2022 by Elizabeth Sanabria
We love the services we receive from our tax professional Sandra Ellis.
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May 2022 by Karie Adair
I would honestly give zero stars if I could.This office seems absolutely incompetently run. No available manager, no one available with any seniority at all to help address my concerns over my return. Staff members are frequently unavailable, do not return calls, and may not even show up to appointments with clients on time, if at all.My wife and I reached out to this office's satellite location in White Center this tax season to have our returns prepared by a professional. We've experienced a number of major financial changes this past year and wanted to make sure we were filing our returns correctly, especially given that I am currently in a personal bankruptcy case from a few years ago. We wanted to do our best to maximize my wife's refund for our benefit, and minimize mine, so that we weren't giving over money we didn't have to, to my bankruptcy.Throughout the whole process, our tax agent was difficult to get a hold of. She frequently didn't return calls, and scheduling appointments to go over changes to our return was far more difficult than it should have been. We were also immensely confused along the way by the way our agent presented our filing options, frequently didn't know to recommend ways to file to achieve our goals with regards to our refunds until after filing paperwork, and ended up with refunds that were a completely different amount from what we were advised by the tax agent which completely threw my wife and I's financial plan for the current year out the window.Further, when I went to this location (California Ave.) to pick up my wife and I's paperwork so that we could review things and get a second opinion from a different tax specialist, I was handed my wife's documentation and told that the office staff couldn't find mine. My tax paperwork, with all of my secure, personally identifying information, has apparently disappeared into the ether with no one knowing where to find it. My tax agent was late to work and had to be called by phone, and the only person in-office when I arrived spent most of his time complaining about his coworkers, the state of the office, and everything else, as well as yelling at the phone to stop ringing.I used to use H&R Block's online services for years to file my taxes, and that was part of the reason I suggested to my wife that we go to one of their offices to address our concerns filing this year. After this fiasco, I intend to take future tax returns elsewhere, or simply do them ourselves, to spare ourselves from the confusion, misinformation, and incompetence that was shown towards us.
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April 2022 by Michael Umineko
My consultant was really nice and friendly.
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March 2022 by Nancy Heinrich
Easy to make appointment, no waiting when arrived, very knowledgeable professional.
