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March 2024 by Sarabdip Kaur
Toooooo Expensive- sake dresses too
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January 2024 by Dave Miller
Did a exchange order and allowed different price for exchange so no cost to exchange.
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December 2023 by Robert Arper
I tried ordering some gift slippers that are on sale using my phone and my computer. The computer display had no way to add the item to the shopping bag but the cell phone did have a button to add to the shopping bag. However, all it did was get me to a survey and then no way out. Do I have to order during store hours or what?
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August 2023 by Alireza Aminkhaki
You can't find such variety of shirts anywhere else!
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July 2023 by Michael Tu
This store has very limited selection compared to other J Crew stores I’ve been to in LA and NYC.
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July 2023 by sheri walker
Stylish stuff, as ever. The window displays? Hmmm, how much is that doggie in the window?
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June 2023 by Tanya Morell
I have been an enthusiastic customer for more than 30 years (including my husband and 2 kids) but will do my best to never shop Jcrew again. I live near a brick and mortar store (Seattle 98115) and visit/purchase frequently. I learned today of their 30 day return policy that not only strictly denies a refund- but also denies a store credit. I attempted to return an unworn, with tags in-season(!) dress within 2 months and was informed it was a final sale because it was outside the 30 day window. By encouraging customers to receive an email receipt, it makes it very easy to miss such a policy. I understand a business is in business to make a profit- but this inflexibility seams short sided for high LTV customers.
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April 2023 by Sandra Bashore
the employees are unkind and not helpful.
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April 2023 by Madie C
Staff are unprofessional and hostile!
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January 2023 by M J.
Either understaffed or mismanaged store. 8 customers waiting in queue for 15 mins while the cashier is still on the first customer. While 3 other associates are just doing other chores (not attending or interacting with customers) - instead of helping customers checkout
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November 2022 by Ryan Wachter
Latrell was the worse employee I have ever faced in retail. He was not helpful and treated me like I was another transaction. I thought employees were suppose to assist with customers not mock or demean them?
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August 2022 by Lisa Wilson
I like the clothes, however this is one of those stores that will only carry the smaller sizes, even though online they have more size diversity. Okay I get it J Crew! You don’t want fatties in your stores.
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August 2022 by Joe Wilson
Really helpful staff and regular major discounts
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August 2022 by Rachel C.
not enough staff to provide proper customer service and they do not carry sizes over 14 in-store, although J Crew carries up to size 24 online--apparently a company wide decision.
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December 2020 by Christopher Kauffman
Since this is the only one left I wish they actually had sizes and quantities.
