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November 2025 by John McLaren
worst experience will definitely not be returning after my first visit. over priced and not worth taking anything here. just for a simple blazer and pants they want to take a week to fully clean and press when i could take it to my normal cleaners for half the price and the same services. i was in a rush so i accepted it. however upon picking it up my suite was in the same condition as if i brought it in. i refuse to be scammed by terrible customer service.
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May 2025 by Jeremy
We are from out of town and needed two suits to be dry cleaned for a family function with a 2 day turnaround time (Thurs-Sat). We tried multiple dry cleaners in the area and all of them said no, that wasn't enough time. The sweet lady at the counter said yes, and didn't even charge us any additional fees. When we came back on Saturday to pick up the suits, she recognized our car and had our clothes ready when we walked in. She was amazing and we will definitely come back. Thank you!
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October 2024 by Benjamin Manne
Friendly and reliable service. I've never had anything go wrong. I've also had them do alterations which I was pleased with.
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October 2023 by Shavneel Nand
Glad to have made the drive. Drove from Tacoma to Seattle for Jay's Cleaners because they have listed 'leather cleaning' to select products on their business listing in Yelp. There was a choice between Jay and another business that was in Seattle but in the end Jay was the right choice. I received quality customer service, with consideration by the store manager, for the drive made to their business on not being able to pick up on the day my order was ready. The suede jacket was bought from a thrift store however after the cleaning it did not look at all it was from a thrift store.Service: Leather & suede cleaning
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August 2023 by A V.
This is our neighborhood cleaners and we just love the family and the hard working employees! I have had several items altered here with fantastic results and they even fixed my husbands reflective jacket which has very thick reflective material ...... Every time we go here the employees are very nice and helpful .... Not sure what the other people's issues are but we've been going here for years..... yes covid screwed up everything but Jays is still the best GR
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June 2023 by Heather L.
Very friendly and my clothes always look great. I feel fortunate to have them in the neighborhood.
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April 2023 by Giorgio Roma
German Lady owner, very professional and good prices
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April 2023 by Jane Ren
I've been coming to this neighborhood spot for the past year but unfortunately had a really negative recent experience. I had dropped off my dress for dry cleaning and pointed out a stain. When I picked up my clothes there was a giant rip in my dress, and they fabric had clearly been damaged by some sort of chemical treatment. They not only did not apologize or offer to pay for the damage, but also very aggressively tried to blame the stain and me for the rip.Reformation (where the dress is from) is repairing this dress as part of their sustainability program and asked me to post a review so others are aware not to come here for sustainable fabrics or if you want your clothes to last a long time.Service: Eco-friendly cleaning
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April 2023 by Jane R.
This used to be my neighborhood spot but I sadly had a really negative recent experience. They ripped my dress in the process of getting a stain out, and they fabric had clearly been damaged by some sort of chemical treatment. They not only did not apologize or offer to pay for the damage, but also very aggressively tried to blame the stain and me for the rip.Reformation (where the dress is from) is repairing this dress as part of their sustainability program and asked me to post a review so others are aware not to bring their clothes here.
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July 2022 by Joe Norman
Excellent, timely dry cleaning service at a reasonable price.
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September 2021 by Trevor M.
Kathy was great at making alterations to my suit and did so at an extremely affordable price.
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October 2020 by Taunia
Had a dress and sweater cleaned. Cost me 28 dollars. Very nicely done and she fixed the hem on the dress.
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June 2020 by Peter L
I’ve gone to this place for over a year because they are in my neighborhood, and I am consistently frustrated and disappointed. I’ve given them many second chances, and each time regret it. No more. First, they crush the buttons on my oxford shirts, which then crumble while I’m wearing them. It’s a weird problem and one that I haven’t encountered before. But I leave a trail of button shards wherever I go. They agreed to resow buttons on my shirts, but they sowed weird buttons that don’t match the others. Second, they always try to charge me more to clean my wife’s Oxford shirts because they are “smaller”. Less shirt = more money? No thanks. It’s infuriating.I’d recommend going somewhere else.
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June 2020 by Taunia Jean
Had a dress and sweater cleaned. Cost me 28 dollars. Very nicely done and she fixed the hem on the dress.
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October 2018 by Michael
I have taken my shirts here and have been happy until the last visit. I took in 6 shirts and the bill was $24.84. Why? I was told that 2 of the shirts were dry cleaned at $6.50 each. I was not informed of that when I left them. I will not return.
