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March 2022 by Blaubak Pusheject
The absolute worst purchasing experience in decades. Purchased a mattress - arrived damaged and dirty. Had to purchase a second one, was promised that I would be refunded once the damaged one was picked up. 19 calls and 3 months later - still no pickuo, no refund. I’m out $1000 and am stuck with a damaged mattress no one will ever use.
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March 2022 by Biggie Boi
Was able to find clothes well. Nice variety and I like the people who work there
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December 2021 by Rob Taylor
Apparently I like shopping here. I think my receipt said I saved twice as much as I spent. Credit to the box store. They have what I want at a price in willing to pay. And you should always go upstairs to the clearance section. New clothes for $5-11. Pretty nice.
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December 2021 by Srikumar Iyer (Sri)
This is one my go to store for cost effective clothing.The store has everything from clothing to perfume to salon services to photo graphs to kitchen waste, bedding, bed frames accessories etc.The top 2 resume I go here is because of their super friendly return policy, so you can shop with confidence, and their big and tall line which has good options and yet better priced than other stores like dxl. They also offer their own credit card which comes with a generous rewarding system for purchases. Their Thanksgiving deals are my absolute favorite. Sadly they have reduced number of stores so what previously used to be a10 min drive to a closer by store is now a 40mins drive to get to nearest one.I still give it a 5 star and think that the travel is worth it when I have to shop in person in the store because most of the times I use the online app which makes life simple.
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December 2021 by NIGEL TABER-HAMILTON
I've always liked Penney's for their clothes and accessories, and their prices. Lately their prices haven't been so good. I was looking for leather gloves. Their prices were similar to Macy's - doesn't bode well for Penney's!
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December 2021 by Jill Kinkade
Went in to pick up six and the selection was lacking. Finding trouser sox in basic colors with no wild prints should have been easy, but not in this store.
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December 2021 by Heather C.
A black Friday must! Always good deals. Store was clean and well stocked. Could have used more cashiers.
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November 2021 by B P
Only one dressing room open in the entire place and only one cashier in the entire lower level. Lots of staff (with JCPenney name tags) wandering around speaking to each other very very very loudly in other languages and touching things as they pass by but no one that will actually assist customers. Was in there over an hour and could not get assistance from a single person except the cashier who HAD to assist me check out.
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September 2021 by Russ Read
JC Penny used to be my go to place to purchase my clothing (men’s). Today the selection was near non-existent for men’s dress shirts. I noted the extremely limited selection of other business attire.The staff was extremely rude to the people in front of me at checkout. I purchased one pair of jeans.This was probably my last visit. So long JC Penny. It was nice while it lasted. It’s not me, it’s you.
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August 2021 by Jessie Koch
I went in for a small kitchen appliance that the JCPenney website showed to be available. It, indeed, was on the shelf for me. I was distracted by cute women's clothing I passed on my way upstairs and ended up leaving with 3 new outfits in addition to the electric skillet I needed. Great prices and value and the store was pleasant and uncrowded even though some of the dressing rooms were shut. I walked right up to the checkout counter and was quickly out the door. I'm thrilled with my purchases!
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April 2018 by Amanda Wellman
The people are always friendly! And I always get the best value for my dollar.
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April 2018 by Eric Flapjack Ashley
Three level store that now sells appliances. Store hours slightly differ from the rest of the mall as they close at 8pm Monday-Thursday.
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April 2018 by Khiabeth Vazquez
Jcpenny Salon Amazing Work Done by Shelbie!!! My Daughter loves her new Haircut & How Great her hair feels after the deep conditioning treatment! Very friendly , professional, affordable , caring service at The Jcpenny Salon Definitely will keep coming back Here to see SHELBIE!!! Beautiful Work!!! I recommend her :)
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February 2018 by Lynden Reed
Poor customer service and very unprofetional. I was waiting for 20 minutes and was not helped, and when I was the person spoke very poor english and was not helpful. Also the emplyee could not find my care plan for a ring I had bought back in 2016. I now regret putting my money into them because they have failed to find my plan and will not cooperate with me..
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December 2017 by Veronica Maxwell
As soon as I walked to the women's restroom on the first floor, it smelt HORRIBLE and my sister found that a toilet had exploded or something, there were literally feces on the wall. I went to the closest register which i believe was juniors and told the woman at the register about the problem. She just started at me. Then after I repeated myself, she sighed and picked up the phone. She was rude and acted like I was somehow the problem. Customer service has reaaalllyyy suffered in this store.
