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November 2023 by Rowman 1671
These folks are sincere and stand by their quality. Branden and Steve are always willing to talk through options and stick to their estimates which I have found to always be right on market target. Highly recommend- they are an add to our neighborhood!
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November 2023 by Sydney Horen
The team at Jeff’s was super helpful and quick with their repairs! They repaired my car so fast! Definitely coming back for any other needed repairs!
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November 2023 by Zoe Levin
Extremely kind people, easy and comfortable to work with. Went in to diagnose a check engine light - turns out I have to take my car to a specific dealership, so Steve chose not to charge me even though he put in time. I certainly trust this establishment and would do my maintenance with them if I could!
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October 2023 by John C.
I took my car in for a synthetic oil change with filter for special price of $49.95 coupon. I even brought in my own oil filter because Brandon could not give me a quote till the vehicle is service. In the end I had to pay $102 I have no idea why. They use my own oil filter. The receipt clearly stated the extra part is only $9.99 which must be the extra oil please see the attached. Brandon said the coupon and filter discount are already factor in for final price of $102. Their practice is not transparent because the receipt clearly does not state that. They charged me $92 for the oil change rather than the coupon $49.95.
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October 2023 by Rachel Hessler
Brandon was my point of contact throughout my car's repair. He was so professional and courteous, and lighthearted, too. He kept me up to speed on the services my car required and what was recommended, let me ask the questions I needed even thought that probably ate into his time to work on other vehicles, and made sure my thoughts and needs for my car were wholly considered and respected.The estimate he provided was thorough, and allowed me to both understand basic knowledge on the work that required completing, as well as ask follow up questions specific to my vehicle. I was also able to opt-out of specific items that I knew I could complete myself (like the air filters), and get an updated quote immediately. They send the estimate via email, and I got a text message that it was ready for me to read, too. Then, I got a call that it was ready and was able to opt in and out of specific items, and get the updated estimate.I was able to make my payment (no installments at Jeff's Auto) in cash and debit, which the register worker, Patrick, was very respectful and kind to do. Bonus - if you're needing coffee with creamer, sugar, the works - they got you covered in the warm and clean lobby!Never once did I get the impression of needing to rush through any of the process of getting my car serviced or paying for the work.After payment, which was exactly the estimated amount, Brandon was kind enough to pull my car out of the bay for me, where the crew kept it overnight to keep it locked up and safe, to make it easier for me to pull out and leave their clean parking lot.My car drives great, and I no longer worry about what's going on under the hood.Thank you so much for the easiest process I've ever experienced. I've had work done in Wisconsin, Minnesota, Missouri, Kansas, Oregon, and Washington - but Jeff's Auto on Sand Point is definitely *the* place to go.Services: Steering & suspension repair
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September 2023 by wendy dick
Love this shop! Steve was incredible and so kind especially because I screwed up and showed up to the wrong location with a different quote. He was so kind I felt awful for being at the wrong shop but he was incredible in taking the car in anyway and worked it out with us while explaining the process of the service. He was extremely helpful chatting about several other issues we’ve been having with the car and gave us some good info on how to move forward. We’ve been having issues with our Hyundai and in and out of different mechanics and this one has by far been the best and made us feel more calm about our car situation. Just absolutely amazing service and knowledge - thank you Steve!Service: Transmission
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September 2023 by Chris Filer
This is my first time using their shop, but they came highly recommended and definitely earned that recommendation from me as well. I was able to make an appt from the online form and drop off the car. They were wonderful about communication and being upfront about the costs and time frame and everything. I’m very happy with the work and the customer service from here. I’ll gladly go back if I need something else.Service: Steering & suspension repair
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September 2023 by Brian Quigley
Worst experience ever. Had Jeff's diagnose a check engine light for #2 misfire. I accepted all advised repairs and they replaced the spark plug coil pack on #2. Almost immediately the light was back on for the same issue. I took it in and they refused to honor the part warranty then told me they worked on a different cylinder. I knew this was untrue. I asked them to look at the top of the engine outside as that was clearly the only new replaced coil pack.They refused. They also refused to show me work notes, then Brandon started pounding desk repeating have a good day with his plastic smile. It was actually unsettling and I left.I replaced the coil they installed and after clearing the code it never came back on. I feel sorry for people who are being taken for a ride and I would stay away from this business.
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September 2023 by Caty Miller
This team really does have your best interests at heart. They do amazing work and keep you in the loop about your vehicle's updates. I recommend them anytime I can to people who need work on their car.
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August 2023 by Sean Kong
I can't thank Brandon and the team at Jeff’s auto repair enough! Their expertise and dedication are truly exceptional. Brandon went above and beyond to explain the repairs needed and provided an accurate estimate. The service was prompt, and the quality of work exceeded my expectations. Best of all, my total bill was half of what my dealership estimated! I’m grateful for their outstanding customer service and will undoubtedly recommend Brandon and the shop to everyone I know.Service: Auto brake repair
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August 2023 by Grayson Hineline
These guys are awesome! Amazing prices, and the staff are super personal. You can tell they have your best interests in mind. Also Brandon's dog is super pretty. Highly recommend!Service: Auto battery replacement
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August 2023 by Sanana Alizada
Poor customer service and very rude attitude. I made an online appointment after reading good reviews and was pretty excited for my upcoming visit. However, I received a call from Brandon mentioning that no appointment is available at the time I made an appointment and they also do not offer waiting room(even though while making online appointment there are options to choose for drop off or wait). Generally, it would be totally fine to adjust the appointment, and I wouldn’t mind at all. However, I was given an attitude as if it was my fault to make the appointment for that specific time. When I asked why they still have it online, if these items weren’t available, Brandon very aggressively responded that they aren’t available and earliest availability they have is on Thursday and nothing else can be accommodated. This is an example of very poorly and disrespectfully handling of a situation, where it would’ve otherwise been just a quick fix/adjustment, if only the customer was treated better.
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August 2023 by Wilfred Aldrich
These guys were very helpful. They squeezed me in for a vehicle inspection. They were able to locate some major issues with a vehicle that I was interested in purchasing. They even offered to give me discounts on future inspections. Def would recommendService: Vehicle Inspection
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August 2023 by Charles Z.
Took my car there after another shop didn't fix the problem (faulty ignition coil). Jeff's staff accurately diagnosed the issue, negotiated with the warranty company, and got the needed part quickly. Was even able to pick up the car on a Saturday! Highly recommend them!
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July 2023 by Jennifer Johanson
I had avoided getting my car serviced for way too long bc I was worried about being taken advantage of, being ripped off, based on so many unpleasant experiences in my past. Steve was awesome. Took the time to make sure I understood exactly what services were being performed, finished the job in a timely manner, it cost exactly what he said it would, and it wasn't an arm and a leg. I guess I've finally found "my" automotive repair shop ?
