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February 2024 by Emmy Caraveo
Excellent customer service, very communicative. My piece turned out beautiful and within my price range. I'm incredibly happy with my custom purchase!!
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February 2024 by Pamela G.
Joseph Jewelers did an exceptional job recreating a ring. I brought in my mother's ring and asked Josephs to make a matching one. It turned out so perfectly that you cannot tell the difference between the two rings. Beautiful work! They kept me informed during the process and it was completed in a very reasonable amount of time. Highly recommend. I will definitely return for more custom jewelry.
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February 2024 by Emily W.
I just stopped by Joseph Jewelry the other day to get a bracelet repaired, and the process was quick and seamless! They had the bracelet ready to go ahead of the deadline for a reasonable price, and they also tightened my earrings for me on the spot for free as a courtesy. The service was great, and everyone I spoke with was incredibly friendly. I will surely be returning for all repair needs in the future!
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January 2024 by Francisco Henriquez Mejia
I enjoyed the experience of the team who runs it at the Seattle location and went up a beyond for a customized ring and will be delighted to come back and work with them again.
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January 2024 by Pamela Gannaway
I had two rings repaired at Joseph Jewelry. They did an excellent job and the rings both look better than before. Customer service was also excellent. I appreciate being informed of the progress. Everything was completed in a reasonable amount of time. I plan to use their services again for a redesign of another piece of jewelry.
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January 2024 by Malika Shettar
Super kind and attentive staff, lots of unique styles and stones.
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January 2024 by Nimra Ahmad
I had a fantastic experience at the Joseph Jewelry Seattle location. I came in to get a dainty necklace untangled — it had two really intricate knots in it and I’d worked on it for weeks but couldn’t do it myself. I unfortunately can’t remember the name of the employee who helped me, but he spent 30 minutes untangling the necklace and did so successfully! He didn’t get frustrated at all, was very kind and now my necklace is all untangled and beautiful. Fantastic customer service — would highly recommend for all your repair needs!
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January 2024 by Eric Ontiveros
Tony has helped me with two custom rings and is very communicative, patient, and friendly. Very much recommend this place — even for out of state folks.
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January 2024 by Bruce W.
The customer service team at Joseph Jewelry went out of their way to make sure I was able to get the exact ring I was looking for. Especially Rita who was so helpful in finding the perfect Diamond center stone for the beautiful ring they were making for me. She was so gracious in answering all of my questions and addressing all of my concerns. It was a great experience and the ring turned out beautifully.
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December 2023 by Matt Ford
I had a great experience working with Tony and all the staff here. Tony and Bobby helped me design a custom engagement ring, educated me about cut, color, clarity and all the rest. They updated the design very quickly after my feedback and finished the ring exactly on schedule and significantly under budget. Most importantly, my fiancée absolutely loves it!
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December 2023 by Lauren Hasely
Went here to get my engagement ring resized. Other places I'd called were saying it was a 3-4 week wait. I explained to Joseph's that I was only in the city for the wknd, and they had it done for me in a few hours. Great service and friendly people.
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December 2023 by Derek Rocco
Getting an engagement ring (and an ultimate "yes") was a very smooth process! My designer, Bobby, has an incredible eye for detail and patiently tweaked the design several times until it was perfect - and both he and Bryan clearly communicated what to expect regarding timelines and cost! We're overjoyed with the end result, and the valuation they proactively provided was an excellent capstone of professional diligence!My phone camera doesn't do the ring justice, but it's perfect!
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November 2023 by K P
My partner and I had a truly wonderful experience at Joseph Jewelry. From the very beginning, it was very clear that we would work with Joseph Jewelry. I had called a few other jewelers at the beginning of our search, to get a better sense of what to expect, but none of them gave very clear answers and/or asked us about our needs and questions. When I called Joseph Jewelry, the first person I spoke to (Star) immediately gave me information about what I should be looking for and what questions I would want to prepare before seriously figuring out what ring I wanted. At this point, I wasn't even a client, but Star emailed me information and had no hesitation to do so. After, I called the store to ask a few questions, and Tony spoke on the phone with me for a full hour. Again, I was not a client at this point, but Tony dedicated 1-hour of his time to walk me through everything. I was pretty sold at this point, but when I went in-person, I immediately knew we were going to work with Joseph Jewelry.Based on my previous conversation with Tony, the team had already sourced diamonds for us to look at, along with ring settings. We ended up having an appointment with Star, and she was great! We ended up making a custom ring with Joseph Jewelry and the process was incredibly straightforward. They sent us a 3-d print before finalizing our ring as well. We received our ring just a few days ago, and it's so beautiful. I truly couldn't imagine a more beautiful ring for me. The quality of the design and execution is impeccable. My partner and I couldn't have asked for a better experience, and we've already decided to go back for our wedding bands. We're so excited and grateful to share such an intimate and beautiful part of our life with the team at Joseph Jewelry.Kat
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November 2023 by Manassas Tutor
Loved the result and the experience with Joseph's was fantastic! I was able to do everything via the web and a couple of phone calls. So happy with the ring I made and there wasn't anything I asked for that they didn't try to accommodate. The price was exactly in my range and I plan on using Joseph Jewelry again!
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November 2023 by Viale M
The designs here are beautiful, and some of the employees are quite accommodating, but I can't recommend working with Mr. Boukhalil . Reaching him has proven nearly impossible. Emails are responded to with a few words, if ever. Phone calls haven’t been returned. I will caution you from sending money via wire transfers. Even if they requested, even if they offer you a large discount, I suggest you do not send them money via wire. I realized that money transfer do not provide the same security benefits as payment with credit card. It is essentially like handing cash to a stranger. There’s no going back. The only recourse is the Washington State Consumer Protection at the Office of the Attorney General. Good luck! ?
