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November 2023 by Mikki
Teenagers usually have bratty attitudes but the people who worked here were really nice to me! Very enthusiastic about the job. Love to see it
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August 2023 by Jennifer Ramirez
I go here regularly. The management seems to hire really nice and thoughtful sales associates.
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June 2023 by Connor W.
All the employees were very friendly and helpful and went above and beyond to make sure I had a great shopping experience. Overall I like Journeys especially the Southcenter location.
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June 2023 by Jody Lewis
Popped in to see if they had the birkenstocks my wife wanted that we couldn't find at Nordstrom. Didn't have them but Miranda was so polite and kind we ended up buying a different style we hadn't considered. Great customer service. Will definitely be back.
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September 2022 by James Trevino
Extremely helpful, and friendly service.
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March 2022 by Brooke Neal
I have to say I am so please with Laura the Store Manager. I originally purchased a pair of slippers from the Tacoma mall a pair of the fuzzy blue UGG slippers in a size 9, my daughter actually wore a size 10. I frantically called the Tacoma mall location and they didn't have the size 10 but, Did mention I could return at any journeys and up to a year. I immediately jumped off the phone and called South Center Mall location and dealt with Laura. I must say was a delight. She deserves a raise for her work she went above and beyond to locate a size 10.Laura even opted to have it shipped to her location for pick up. She wanted to make this process easy for me and boy did she. Thank you Laura for keeping me informed and handling the transaction even getting it shipped for me to pick up. I hope I get to see you face to face once they arrive.
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February 2022 by J P.
Monday 2/21 at 4pm. You need training babe. We were the only people in there and you never once acknowledged us. As others came in, you greeted them, asked them if they needed anything... I know this bc we looked at you every single time thinking you were talking to us but you never were. My husband even then made it a point to be greeted and said "hi, how are you?" while standing no more than a few feet away you looked him straight in the face, ignored him, and greeted someone else who then walked in. Wow! He was going to ask for some sizes but we bounced immediately after that. It's truly impressive how bad your customer service is and we will never come back. Journey's clearly did a piss poor job training you but I'm sure there are some free videos on YouTube if you decide to take the steps to improve.
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January 2021 by Gina T.
Ordered on line box came broken up and smashed could not wrap it for grandsons birthday shipping was terrible came in original uggs box not placed in a fed ex box.
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September 2020 by Lawanda Jones
I liked this store
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March 2020 by Bella Official
#love journeys at SouthCenter Mall is awesome
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February 2020 by Lina Moreno
I love this place. I like everything. I want to buy every little thing
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February 2020 by Susen Garcia
Brie is awesome
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February 2020 by Daniel Gleason 3rd
Quick service,knew what I wanted
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January 2020 by Azr'YAH Lorenz
Just walked by here. Never been in.
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January 2020 by Google user
Bree! I want to thank you for such a great experience at journeys. It’s rare to see someone with such a vibrant personality and great customer service. Very helpful and knowledgeable. Keep it up and they are lucky to have you
