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March 2024 by Evaristo V.
I would not recommend anyone to go to this place. They follow you like vultures they don't let you shop in peace someone's always around you watching you. It's so freaking weird we ended up buying something and I didn't like it so I canceled it they charge me 20% for a restocking fee. These people are garbage. and they kept asking me why I wanted to return it and trying to keep me from returning it. Rude and unprofessional I would never ever shot there again.
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February 2024 by Omar ..
From personal experience, lack of credibility, acquisition greed, and do not adhere to the company's return policy published on its website
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January 2024 by Helen O.
I highly recommend this store. I was shopping for a couch and the customer service was excellent. I originally purchased a couch and chair but had to cancel the next day due to unexpected car repair. They graciously credited my account and I hope I can return to purchase a sofa later.
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November 2023 by Girmachew A.
I Dont Recommend To Any One Rude Manager Bad Customer Service They Deliver Me A Damaged chair I Went The Store To Resolve The Issue But Manager WaS Started Attacking Me Physical I Reported To Consumer Affair And Imma Fike Lawsuit Against The Tukwilla show Room Manager
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October 2023 by Marie Marie
Ordered a sectional with Richard. He was amazing but for the price I paid I didn’t expect to get a couch with pieces that are made wrong. Then being told I have to wait a week for the right piece to come and not being offered a discount or anything.Update: The new piece was delivered within 3 days.
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August 2023 by Lori E.
We ordered a sectional over a month ago. Sam our sales person said it would be in in 2 weeks 5 weeks later an still no couch Called an called an left message. No one responded. Finally talk to a manager Paul an told him the issues an we want a refund he says oh by the way the couch is in. We said we want our down payment back . He says we would be charged a restocking fee. Asked to talk to his supervisor an he says there is no one above him.... Be very careful with the promises this company makes .. They are very very shady
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July 2023 by Lah Viliamumoaalii
Solid place to find good quality furniture at a discounted price. Went in with my husband and left with new beautiful furniture pieces. Ask for Richard he was Amazing! Great personality and very insightful and helpful. Will definitely recommend him to all family and friends that are in the market of buying new furniture. Thanks Richard your the best!!!Ps and he got all the jams playing.
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June 2023 by Anmol Kaur
Horrible customer service. Came here today to find a 8 seating dining table. The first person i dont know his name..skinny indian dude super duper rude. One of the indian dudes just sat on couches and kept saying to wait 2 mins. The skinny indian dude was disrespectful and pretty much said im suppose to know what design i want before shopping (I was very open about the design just needed to see what i liked.) I asked if they offer any other color in a dining table and he asked if i had eyes (instead of just politely saying they dont offer the dining table in other color) and if i wanted to i can buy and paint it i can...but super rude. At the end i did ask if they had more selections he said if im willing to spent 10k he will show me. If not then no... these people dont know how to do customer service. I was open on price range as long as it was good quality and nice. Will be telling everyone to never go here. horrible DO NOT GO. Need 0 stars. Ended up sticking to Mor.
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June 2023 by Marilyn Jinks
I actually was coming from the dollar store and decided to stop in and take a look around . To my surprise, the saleswoman was inviting and friendly. Sam's customer service was so great. She sold me a sectional within minutes of being in the store. I really appreciate Sam's customer service. You just don't get that everywhere. So come in and ask for Sam. I promise you she has what you need for a great price.
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June 2023 by Jermaine Morrison
I’ve purchased furniture from this store twice and both times the product came with defects. The first time they repaired the item and I accepted it. I decided to give them another go and purchased some bedroom furniture hoping the item would arrive without defects the second time around; bowy was I wrong. The item arrived with scratches and paints chips so I refused delivery. I was so disappointed. I had family visiting, and I had to scramble and find another store to purchase something else that would arrive in time.I requested a refund from JR furniture because this time around I did not want repaired furniture and their response was “no they will not be issuing me a refund” so the item arrived with defects I refuse delivery and now they don’t want to refund me.
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May 2023 by Flor Miramontes
This is the second time coming in to purchase couches from JR furniture. The first time we were helped by a lady named Olga she was just amazing. This time we came in and Sam came to greet us. Her vibe & energy was just amazing, she was very patient and courteous and answered all our questions in a professional manner.I would definitely recommend my family and friends to come see her.Great job, Sam❤️Flo & Glo
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May 2023 by Nichole T.
We enjoyed our experience @JR's. Patrick was great to work w/& through the process demonstrated honesty & integrity. He wasn't pushy at all. Jeff actually made the comment when we left there, "he was great to work with."I'd give 10 stars if I could. I also know much of the furniture is made in USA, the tables I touched & fell in love w/were dovetail & very solid.
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May 2023 by Ruby Teran Ramirez
We came in only to look but PATRICK did such an UH-MAZING job taking care of us! He didn’t overwhelm us or make anything difficult. He helped us find the right couch for us. We appreciate all the attention from start to finish!
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April 2023 by fahad farah
Great salesman, she was very helpful and knowledgeable. The whole experience was very pleasant and simple. I will recommend her to all my friends and associates.
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April 2023 by Mary Burton
Great service from Patric! We were looking for a sectional couch and Patric said a new one had arrived. It was still in boxes in the back room, so he took us in the back, opened the boxes and set it up. It was perfect and we ordered it!
