Kaiser Permanente Northgate Medical Center is a facility where patients generally experience attentive and friendly care. Several reviews highlight the high level of professionalism from providers like Dr. Shana Kim, who listens well, shows empathy, and possesses excellent medical knowledge. Patients appreciate the efficient service, with some reports of quick visits for blood work, medication, and consultations within 40 minutes. The staff, including pharmacy, lab, and medical assistants, are often described as pleasant and helpful, contributing to a positive experience. However, there are occasional issues with appointment scheduling. One patient was turned away for being just one minute late, despite calling in advance, and noted the frustration of waiting 20 days for a follow-up appointment. Despite these concerns, many reviews express satisfaction with the care received over the past year, especially praising the staff's friendliness and the provider’s thoroughness. Kaiser Northgate also offers various ways to get care, including telehealth options like e-visits, chat, and phone or video appointments, making access convenient. Overall, it is seen as a trusted place for medical needs, with some room for improvement in appointment flexibility.
The doctor was very prompt thorough and showed that he cared
August 2026
I have had nothing but positive experiences at Kaiser Permanente they are always thoughtful carrying and professional in I would recommend them as a provider for almost anybody.
August 2026
Very fast service, all staff interactions were warm & friendly. Waiting rooms were clean and not overcrowded. Doctor Itano was great! He gave useful and realistic tips on how to improve my health day to day, through a list he sent home with me.
