-
August 2022 by Cindy O.
I had to make some difficult decisions on bathroom appliances and faucets. My plumber recommended Keller Supply Co. And fortunately I had the pleasure to work with Eryn Alderson! She was extremely diligent and professional supporting me through the decision making process. Thank you so much Eryn for being so patient and helping us make the right decisions to get the projects moving in the right direction. We could not be more pleased!
-
November 2021 by Pat B.
Keller supply was great when I was picking out everything I needed for a bathroom remodel but when we had two problems with items we ordered they were less than helpful. We spent a lot of money at Keller and had terrible service. They did not return calls, I got excuses like "the computer was down". I basically had to contact Kohler and Robern myself to resolve the two issue. both of these companies told me that the store where I purchased the product should be helping me with the problem. I ended up ordering the kit for hanging two medicine cabinets from Build.com which is Fergusons. When we remodel the guest bathroom I am going to use Ferguson's. I just believe that Keller does not want to help anyone who is doing their own contracting. They actually have a large sign "we take care of the industry first". this business is a joke. To this day I have not heard a work about the kit to hang the medicine chest i purchased from Keller. Buyer beware!
-
November 2021 by Ever G.
The company itself has most of materials that plumbers need but the customer service is horrible. Prices are not cheap but plumbing is not cheap anyways so I can understand. Whenever I go there I get the feeling like the employees at the counter don't care about their job.With online sales on the rise, companies should put more effort on customer service in physical stores.
-
October 2021 by Jeromy Leonard
Not able to complete orders when promised......
-
October 2021 by Roberto Heurta
Really good service
-
October 2021 by Kenneth Woolcott
Outstanding service and knowledge
-
October 2020 by Bryan Richardson
Keller supply is a pro shop. The location might be hard to find but they have the best brands! I was looking for a higher quality bathroom fixtures than I couldn’t find at Home Depot and Lowe’s. I looked high and low and eventually found Keller! Stephanie showed me through the extensive high-end Kohler and Grohe fixtures. Assembling my dream bathroom was easy with her help. I totally recommended Keller for quality products and personal service! Ask for Stephanie!
-
October 2020 by Aaron Crites
Stephanie is the best great customer service! I would only recommend her in the future!
-
October 2020 by Bryan Keith
Really helped me out so I could take care of business during this crazy time. Thanks!
-
October 2019 by Mommaosg
I was recommended to their showroom by Beacon Plumbing. The receptionist seemed annoyed to have a walkin and called someone to help confirm that they didnt have what she thought i wanted.a blonde salesperson came to the showroom and was very snobby. She brought with her two big supply catalogs and showed me one page in each. She said they didnt have what i asked for. i then had to ask her could i order it. Her answer was just " yes". i then had to ask her how long. she told me the first was 2-3 weeks. i had to ask her about the next choice and she said 2-3 months. She was LESS THAN HELPFUL. I then went to Lowe's whose salesperson told me about what gauge sink is better ,options with or without a faucet.Do not go to Keller kitchen and Supply unless you are a big wig contractor they don't want you or your business
-
October 2019 by Smita Lau
Wow, just wow. I typically only write reviews when I have a stellar experience because I want to applaud good customer service and I want others to experience it. When I have a bad experience, I just let it go and never visit that establishment again. This is an exception to that rule because it was just that bad.Doing a basement remodel which involves adding a bathroom - so I visited to browse bath fixtures and was particularly interested in Delta vs. Grohe. Upon my first visit, I walked the entire store for 10-15 mins without being greeted by anyone. Which didn't bother me because I like to browse uninterrupted. When I walked up to the counter to ask questions, I was greeted with a straight face woman with a serious attitude. No smile, no "how can I help". She was not interested in answering my questions and told me they didn't have brochures for either Grohe or Delta. I pointed to fixtures that I was interested in but she refused to get out of her chair and show me other options or simply to have a discussion.Against my better judgement, I went again because I live close-by and it is convenient. Hoping I'd get a better salesperson this time. No luck. Somehow, this gal had even more attitude - gave me dirty looks, huffed at my questions and made me feel like I was stupid. Of course I don't know anything about bath fixtures, that's why I am here. I have been to many showrooms like this, and understand that they are used to working with contractors and designers, but never have I been treated like this (actually have had some really wonderful experiences). BTW: the woman from my first visit was there, putting on makeup, in plain sight, where customers could see.The people who run this place are just plain rude. Simply put. Save yourself the stress.
-
October 2019 by Ripple Wine
Honestly used to hate shopping here because the employees had a bad attitude but it has changed in a big way. Ron & his crew are extremely helpful and all of the current employees are super cool. They finally found a formula that works and it's great.
-
October 2019 by roy popper
Loaded with hardware materials tools supplies
-
October 2018 by paul gianutsos
Absolutely the worst service we experienced in looking for bathroom fixtures for our remodel. Disinterested staff who never responded with an estimate after we spent 45 minutes in the store. This despite returning to the store to ask again for the estimate and being assured that it would be sent that day. Never received anything. A waste of time. Fixture Gallery in Greenwood is far more responsive with wonderful staff and who we purchased from.
-
October 2018 by Paolo Feraboli
the plumbing supply is good, would get 5 star. the showroom is not up to par
