Kelley-Ross Pharmacy at 7th and Madison has earned a stellar reputation among its customers. This five-star pharmacy is praised for its knowledgeable and sensitive staff, who go above and beyond to cater to patients' needs. The convenient mail delivery service is a significant draw, and customers appreciate the pharmacy's ability to recall details from previous conversations, making each visit feel like a visit with friends. The pharmacy excels at balancing professionalism and casual interaction, ensuring that no question or concern is seen as inconvenient or silly. When issues do arise, the staff demonstrates empathy and understanding, as evidenced by one customer's experience where a staff member named Ryan went the extra mile to resolve a problem by personally delivering the needed medication. However, not all experiences have been positive, with one customer reporting a lack of customer service, empathy, and understanding when their medication was not ready as promised. Despite this isolated incident, the overwhelmingly positive reviews suggest that Kelley-Ross Pharmacy sets the standard for excellent medical care and customer service.
