-
December 2023 by M C.
I initially chose to support a local pharmacy conveniently situated within the Polyclinic, where my primary care physician is located. Before the onset of the COVID-19 pandemic, they would mail me a 90-day supply of my prescription medication at no cost, so I didn't have to deal with the staff! However, post-COVID, they provided a questionable rationale for instituting a $5 charge for mailing a 30-day supply and discontinued the option for 90-day refills!! More recently, an error occurred in processing my order. They overrode a 30-day refill for Dec with a 90-day refill that was meant to go into effect in Jan during my travels! I was casually informed something in the tune of, Oh - since your doctor sent a 90-day refill request, we cancelled your previous 30-day refill, and now you can't receive another 30-day refill without paying as you've run out of your co-pay assistance, and too bad if you run out of your prescription while you're on your travels in remote parts of the world... so sorry, we can't do anything even as we messed up, but you should talk to your doctor or your insurance!! This incident prompted my decision to transition to a different pharmacy that resolved the issue around co-pay and had my Rx ready for pick up within 2-hrs!! While I acknowledge that they may not be a RX giant, I agree with the issues previously highlighted by another reviewer: this place has "Rude workers and lousy customer service." Like them, I have chosen not to return to this pharmacy.
-
November 2023 by Jim Frio
This has been wonderful to me because of the Narcam if can help other people if I have it on me I could save someone’s life. You never know. At times I give to someone that might need it more than me !!!!!
-
September 2023 by GINA DAHLHAUSER
The pharmacy staff here is excellent at communication between myself and my doctors, refilling and sending my prescriptions in a timely and most efficient manner. Best of all, I really feel they listen to me and go out of their way to assist my needs when they can.
-
September 2023 by Adam Truitt
Thanks for offering free medicine to save someone who may of overdosed! We were out on the town 3 weeks ago and in front of the restaurant we were at someone just fell over and was struggling to breathe. I went out to help while my girlfriend called 911 then searched for a medical professional. I got him on his side and kept him awake until my lady found a nurse. She confirmed OD and said he needs NARCAN. I yelled out for it on the busy street and someone came out of the blue, gave it to this man and the rest is history! I was extremely scared and I fear without someone randomly carrying the antidote he may of died right in front of me. We all agreed we should get some in our automobiles just in case. Since you wonderful folks are giving it away people who don’t normally even think about all this can potentially save a life! Keep up the good work.
-
September 2023 by T J
Wonderful pharmacy, and such a great team always! symbolizes the best of the profession, and the absolute skill, concern, and warmth they offer year in and year out are so valuable for our area.
-
September 2023 by Gregg Okada
I have been going to Kelly-Ross Pharmacy for several years and not once have I been disappointed with their service. They make it convenient for picking up prescription or having it mailed, which makes it so much easier for me.
-
August 2023 by Phil Day
Kelley-Ross has been our pharmacy over 30 years. Consistent caring service. Much like pharmacies used to be. Personal relationships and trust are very important to us. No wonder they are so highly respected.Phil and Karen DaySeattle
-
July 2023 by Steve Crandall
Been a customer for years. The staff are knowledgeable and sensitive to patient’s needs. Their mail delivery is so convenient.
-
July 2023 by Brandon Berglund
People here are fantastic. Recently, one of their employees - Sarah - was a fantastic help for me as I was dealing with some insurance issues and trying to get medication delivered. They’re also pretty prompt with letting me know if there’s ever an issue and how it can be resolved. Glad to have them
-
June 2023 by Jo Lute-Ervin
Kelley-Ross Pharmacy has been my husband's and my pharmacy for many years. The staff is wonderful! They know us and keep up with our medication needs. They ALWAYS contact us when it's time to get our refills. We can contact them with questions about medication, and they keep us informed. They know the medications we take, and the reason for it. I remember a time when I was prescribed a medication and a Kelley Ross Pharmacist questioned whether the amount of MG's that I was prescribed, was too strong for my health condition. They contacted the doctor, and together they lowered my dosage to a more safe level. Everyone that has served me at the Madison K-R Pharmacy, either in-person or by phone, have been caring, kind, knowledgeable, and professional in their interaction with us. I HIGHLY recommend Kelley-Ross Pharmacy, and will continue to get our medication prescriptions through them.Jo Lute-Ervin and Robert Ervin
-
May 2023 by Shaquille Sinclair
Kelley-Ross offers informative sexual health care that dignifies people. They really show what it looks like to model allyship at al levels of work!
-
May 2023 by Hannah K
They are organized and helpful. Super happy I switched from my last pharmacy! Ian was especially helpful in updating my insurance info and setting up a regular refill schedule.
-
April 2023 by Paulo Moraes
They are the best!!!!! I love this entire staff, they never fail to make you feel welcome and comfortable with any type of service or appointment. Stephanie, Annalisa, Kathleen, Elyse, Jasmine, and co. I love you all! Such a special group and such positive contributors to our community. Thank you for all you do!!
-
April 2023 by Carlos Gomez
I just want to say that not only Dr. Elise is an amazing doctor she is an awesome human and a delightful person to talk to. She is kind, honest, very respectful and tremendously insightful. Just an amazing experience sbd im grateful she’s my doctor.
-
April 2023 by Ian Coon
I really enjoy that Kelley-Ross mails my recurring prescriptions to me, and does so in advance automatically, so I don’t have to ever worry about going somewhere across town or waiting until the last minute about refilling an Rx. Their staff are also very kind and meet patients where they are at with clinics within the Seattle LGBTQ+ Center for inclusive medical and pharmaceutical needs.
