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September 2023 by Kennan Yilmaz
I would give zero star but it does not exist. This is one of the most incompetent bank/branch I have interacted with in the Madison Park area. I needed to close an account and submitted all the paperwork for guardianship. The same transaction took a few hours in other banks and financial organizations. After 4 days, I have no response from the bank. The staff is rude and I don't think they care. If you are looking for a bank in the area, I recommend Wells Fargo.
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February 2022 by Lita E
I just wanted simple checking and savings accounts with a debit card and no checks. Initial set up took over an hour and the employee asked me a ton of financial and personal questions that were clearly being used to try to sell me other bank products. After the hour, I had accounts and was told that I'd be mailed a debit card. I received paper checks in the mail. I called and asked where the debit card was and was told it was on the way. Two weeks and at least six phone calls (from the bank to me, asking if I'd received the card) later, no debit card had even been mailed. The employee that kept calling me daily even left a voicemail where it reordered her complaining to another employee that I wasn't picking up. Uhhhhh, I have a job and don't need a bank to call me every single day? No apology for not sending a card. Will never ever use Key Bank again.
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February 2022 by ashley pace
ATM does not work, they have no plans to fix it. Staff is rude
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September 2021 by Mike S.
The branch is very quiet and the people who work there are always available and ready to assist their customers. The new manager Lori is friendly and does whatever is needed. We are lucky to have them in Madison Park.
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November 2020 by Shelbie Ritchie
This locations atm has been broken for over a week now. And last time we stopped into the lobby to deposit cash there was no tellers and one person there. Waited 20 mins to make a deposit. Not gonna be returning to this location.
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June 2017 by Maggie Allison
I've always had great service. The Manager, Associate, and Tellers there are friendly, helpful and a pleasure to deal with! Highly recommended!
