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September 2024 by Melanie Audette
Talk about going above and beyond! The professionals at this branch helped my friend set up and fund an account in record time, carefully shepherding him through and even staying after hours to finish up. Thanks to Bill and Aiden!
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July 2024 by Jordan C
Not a dig at this branch specifically, but this bank is top two of the worst banks I have ever done business with. They have closed down whole accounts of mine with no rhyme or reason, and without any notification.. Multiple times!! I was told I needed to verify my address today, but due to me not providing this information (even though I was never notified and also have both an existing/active Checking AND Savings account with this terrible bank) they closed my account and removed the money that was in it. Again without notification. Being I had no clue of this taking place, I had to call customer service to be told to go to a physical branch, just to have them call someone (while physically at the branch) to find the money of mine that was inside of an account that they randomly closed and could not be located now, just to have them call someone and have me wait 15 minutes for them tell me that they took the money out of my account because I failed to verify my address. They then proceeded to mail a paper check to the same address already on my account that is associated with my existing accounts. The same address they cannot seem to verify but are for some reason comfortable enough to issue a check to this same address. Oddly enough neither of my existing accounts have this same issue and are in good standing. It does not make any sense and is truly ridiculous. The cherry on the cake to all of this, is that they do not even care of feel any sense of obligation to rectify THEIR clear blunder meanwhile I am just completely left without access to MY own $500 that I thought was securely in my account. KeyBank is trash... If you have literally any other option, besides Wells Fargo that is they are garbage too, please go there instead. Seriously.
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July 2023 by frank barefoot
AWESOME PEOPLE!
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May 2023 by Teresa Buker
Thanks to the 2 employees there today that helped us out with a notary! Been to 3 places(one my regular bank-ugh!), and no notaries. I've been looking for a reason to change banks- their friendliness just might do it. One helped with the notarizing and the other manager and I chatted up the old Magnolia. He even brought old pictures out from the 60s and 70s. Thanks guys- you made our day just a little bit easier because of your kindness!
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April 2023 by Teresa B.
Thanks to the 2 employees there today that helped us out with a notary! Been to 3 places(one my regular bank-ugh!), and no notaries. I've been looking for a reason to change banks- their friendliness just might do it. One helped with the notarizing and the other manager and I chatted up the old Magnolia. He even brought old pictures out from the 60s and 70s. Thanks guys- you made our day just a little bit easier because of your kindness!
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March 2022 by Emmanuel Ardena
Excellent customer service. Trisha helped with a complicated process. She was friendly, communicated to me on the phone, in person and email. her updates were very helpful. I highly recommend!
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October 2021 by JustSpeaking Truth
Staff there need to speak up. Not talking loud enough for a 30 year old to hear while bank is empty is bad. Please have your staff speak up more.
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August 2021 by A S
Let me tell you something! I have been having so much trouble getting access to my account since I moved. I had created a passcode due to the fact someone got a hold of my social security number, but unfortunately I forgot what it was and I no lower live near any key banks. I’ve called the 1800 number and they have either hung up on me or had terrible customer service and did not help me. They stated I’d have to fly to Washington state and go to the branch to reset the code. As a single mother of three kiddos I cannot afford that. So I finally got a gold of a branch with a wonderful manager by the name of Tom who gave me outstanding customer service and was able to help me right away. He was patient to listen to my predicament and was super helpful. I cannot express the relief I now have and hoss we grateful I am to have had someone after an entire year to finally help me! Thank you Tom, this man deserves to grow with the company!
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August 2021 by Deltalee Radulescu
Staff there need to speak up. Not talking loud enough for a 30 year old to hear while bank is empty is bad. Please have your staff speak up more.
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July 2020 by MichaelF
The Key Bank team at this branch is awesome. I needed a service and was not even a member and they didn’t even hesitate to help me immediately. I’m strongly considering switching banks after this kind of service! Thank you Trish and Thomas!
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March 2020 by Douglas Cunnington
Worst bank ever. Fees for everything. Do yourself a favor and find a bank that cares and doesn't nickle and dime you for everything. Their "premium" service line for high account balances is offered free for any account balance by competitors. I opened an account with them with $50, and within three months without touching it, they managed to drag it down 40% in value with fees. Go elsewhere.When I tried to close they kept trying to charge an additional $25 "closure service fee".
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August 2019 by Michael F
The Key Bank team at this branch is awesome. I needed a service and was not even a member and they didn't even hesitate to help me immediately. I'm strongly considering switching banks after this kind of service! Thank you Trish and Thomas!
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May 2019 by Doug Cunnington
Worst bank ever. Fees for everything. Do yourself a favor and find a bank that cares and doesn't nickle and dime you for everything. Their "premium" service line for high account balances is offered free for any account balance by competitors. I opened an account with them with $50, and within three months without touching it, they managed to drag it down 40% in value with fees. Go elsewhere.
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January 2019 by Courtney Cooper
There are really friendly tellers at this Key Bank. Be careful backing out of the weird parking spaces that are angled parking ON the street, but fast and clean branch.
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August 2018 by Axe Debreeze
Lost $6,000 of my funds through a miswritten wire transfer and is making no effort to return the funds to me. Complaints filed with Fedeal agencies and civilcase to follow.
