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November 2024 by Michael Searer
Thank you.
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September 2023 by LEIF11
Very good
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October 2022 by William Shakeespeare
Why would you advertise that you are open from 9-5pm on Saturday, and you are not open?
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September 2021 by Steve Zaichuk
Rude customer service!
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August 2021 by Sharon J.
I'm glad there is a Key Bank in West Seattle Junction. Since the parking lot has been converted to pay parking, I don't really like doing my banking there. I don't understand why the bank hasn't tried to get the city to remove the tent dweller near their drive-through. I feel unsafe walking in that area.
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June 2021 by Borys Steven Zaichuk
Rude customer service!
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November 2019 by Thomas Devereux
Key bank
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April 2019 by Todd Manning
The concept of banks are the same but people aren't. In my short time banking with this branch Calder O' and Linda J. have gone out of their way to assist me twice and I can't thank them enough. Rebuilding after ID theft is tough, but having people you trust at your bank is a great way to start. Great experience, thanks guys.
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February 2019 by eddie means
I never interacted with anyone from this bank and then I'm trying to catch a bus and some white male walks up to me and asked me what I just heard and tried to pin me for doing firecrackers???? Are you kidding me. I will neeeevvvveeeer do business with this bank and if that's the type of employees they have working there they can keep there business.
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October 2018 by Alison E.
If you are thinking about opening an account at KeyBank, just don't. Please save yourself a ton of grief and just go open an account at any credit union in town. Stay away from KeyBank. I'm just one more person here with the rolling overdraft fee situation. What you see when you check your balance and transactions online and what Key Bank is doing behind the scenes are two completely different things. You can deposit $600 on a Friday afternoon, and it won't clear for 4 or 5 days. Seriously. But if you check your balance online it shows that the deposit cleared. So there you are thinking you have a little cash in the bank, when in reality KeyBank is behind-the-scenes bouncing check after check after check on you. Not only do they have the $37 overdraft fee, they also will charge you a $28.50 fee for just being overdrafted. I would think that the balance shown online should match up with the balance with Key Bank. The situation is misleading at best, criminal theft at worst. KeyBank was a plaintiff in a massive class action suit a few years ago regarding overdraft fees. I don't think they learned their lesson. They make you think your purse is full, in the meantime they're behind you picking your pocket. I wouldn't be surprised if another class action lawsuit isn't in the works. If there isn't, there should be. The Key Bank corporation is as crooked as a bucket of snakes. And if you are a female who just loves to get mansplained, go talk to the branch manager here. Spend 5 minutes talking to him and you're ready to go home and take a Silkwood shower. The only redeeming quality this branch has is one teller who has been there for years, I think her name may be Pat. Unfortunately she's out having surgery for a number of weeks.
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July 2018 by Andrew Gross
I like to tip any service I receive with cash, and it provided me with what I needed.
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May 2018 by Lola M.
Horrible! Horrible! Horrible! The branch manager didn't even know how to properly set up a business account. And while the tellers were friendly and tried to be helpful, they improperly credited payments to the wrong account and were unable to process transactions accurately. Once upon a time, KeyBank was the kind of local bank a small business owner like myself could have a professional relationship with. Now, the are posing as a big bank but their processes aren't even what they once were.
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November 2017 by Rich W.
It's your average run-of-the-mill Key Bank. I won't get into the corporate policy of the company, but will keep this to this particular branch. Needless to say, aside from the occasional tidiness issues, there really isn't anything wrong with the place. Large safe deposit vault. A number of teller windows, but usually only two or three (max) tellers at any given time. As a result, at busy times there may a bit of a wait. People there are nice folks.
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May 2017 by S A.
Julie and Sarah is normally who helps me at this branch and they have always gone out of their way to make sure my banking experience is the best. From the first time I came here and opened my account with I believe his name was Julian, I genuinely enjoy these employees. I came in to open a basic checking account and Julian added a promotion to my account that after a few months with my direct deposit from work, key bank gifted me $300 for opening the account. In addition, whenever I come in no matter what issue over the last six months of banking I have had- big or small Julie and the team here always are informative, understanding, and do their best to deliver great customer service. Thanks Key Bank West Sea!
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May 2017 by Daniel
Honestly wouldn't have thought it possible for a bank to be this awful. It's not my primary bank but I opened an account here for a bonus deal.. but my god literally everything has been a hassle, from opening the account to making deposits or transfers. Not only that but I actually visited this location for the first time and the bank tellers treated me like an alien.. reaching a level of rudeness I've never encountered with ANY business before. Legitimately blew me away.
