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November 2021 by TL Doctor
They tried their best not to cash my check, even though my employer started a partnership with them. Seems all the negative reviews are true, different treatment based on your skin color
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July 2021 by Suzan Carrell
They have been my bankers for 30 years. We have gone thur some very hard times and I have found they are truly caring people. They helped me set up a better retirement than my company and never made me feel stupid. They also unwound a very compliced IRA that was very badly managed and helped me get my money back.
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April 2021 by Vics TV
Olga was a amazing Teller and very helpful and knowledgeable I recommend Here if you come to go to her, wouldn’t given her a five star if she wasn’t just that good!
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December 2020 by Teresa Mazariego
I am a new customer to Key Bank, I opened a savings account , they all were kind and so wonderful to me, I Bank at the one in South Center and the Ladies are great there, I am sure the men are too but for some reason every time i go there are only women there , I hope everyone remembers tellers have to follow rules, they do not get to pick and choose what customers to help, so if you leave a poor review because they cant cash your check for any reason, that has no reflection on the wonderful service, the tellers do not own the bank, they just work there like you and I have jobs , so dont take the bank rules and regulations out on them, they just follow policy like everyone else, I think KeyBank is great no pressure to open a checking account , and my favorite no emails , you dont get bombarded with all this nonsense or sell your information, like so many business do, thanks Key bank for taking care of a happy customer
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October 2020 by Shelley Boyle
Always helpful. Was thorough in explaining policies and procedures.
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May 2020 by Andrew Mayne
I opened my account at this branch and the banker who helped me was very courteous and polite. Five stars so far. That was over a year ago, and as I said I was opening an account. Subsequently each and every banker at this branch I've spoken with, up to and including the branch manager, has been remarkably unhelpful and uninterested. Minus three stars. It is quite perplexing that someone representing a bank, not a customer service representative over the phone, but an actual banker, has apparently forgotten that such bank's existence and success depends upon its customers. It is also unsettling to be answered with indifference and unprofessionalism regarding concerns you have about your personal bank account. We are now at zero stars. Thank you.
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March 2020 by Sofia Maxin
Went in try to open account was denied just color of your skin
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January 2020 by Sangmin Shim
Do not go here. Terrible teller.
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October 2019 by Meagan Stover
Very friendly and has notary services!
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June 2018 by Dwight W
On Friday open til 6 , Sweeeeeet
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May 2018 by Nina Hernandez
This is a terrible bank I would give zero Stars if I could all of the staff are incompetent and extremely unhelpful do not waste your time or money at this location or this branch
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April 2016 by Sea ttle
I opened my account there recently under a promo from KeyBank, get a few hundred dollars after setting up direct deposit. That day, I was in a rush and also rushed the relations manager that was helping me. Chad did not rush, he executed his duties as he should, but in a timely fashion. Very quick and organized, he was still able to explain the information that I had to be told. When the process was finished, I went out to work and made it just on time. About an hour later, I received a call from Key Bank at work, which was very surprising. It was Chad calling me to say that I've forgotten my credit card and my ID at his office. There was no way for me to pick up my documents that day, and Chad offered to drop them off! Though I work about 10min away from KeyBank, this gesture still matters a lot. He drove up to my workplace to return my documents within the next hour. I really appreciate that, thank you Chad! In the past, I wouldn't even leave a review for KeyBank, because I didn't want to spend time on negative things and experiences that I had in the past with the bank. Chad just turned everything around for me! This is a great example of going above and beyond to serve the customer! I'm not surprised why he is relations manager, and I won't be surprised when this man gets a deserved promotion. Once again, THANK YOU, CHAD T!
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February 2016 by Mustafa Elsayed
Bad attitude teller
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February 2016 by Maggie M.
Shay at this location is a totally sweetheart and I love how personable she is. Keep her around, she's great!!
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January 2016 by John Slyfield
Very helpful tellers. Helped answer my questions about my new account and started to get to know me as a person :)
