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March 2025 by Tiff Andersen
Let me start by saying the staff at key bank is super nice. With that being said not sure how long we will keep money in there. The consistent paperwork loss has been shocking. 2/3x we have had to do everything because they didn’t do it or can’t find it. Never experience that before at a large bank. If they weren’t so nice it would have been 1 star.
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July 2024 by Joshua Akramoff
I gave it my best effort with corporate customer but this bank is awful for business.
They WILL NOT let you choose a new home branch so don't use this one, or this bank if you can. They do not value your business or the people that work there seemingly.
We started up a new business with their commitment for funding, then bad communication combined with bait and switch tactics led us to looking for a new bank for the three businesses we manage/own.
Someone should be investigating Key Bank.
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May 2024 by Josh Akramoff
The transition to the new manager after the last got promoted was a little rough but they work hard and made great effort to make it right.
They are very nice as well.
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October 2023 by Yohannes Asgodom
The worst and disrespectful behavior rasist employee name sam white she want charge to me extra money and she keep saying n word
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March 2022 by P C
Great Customer Service & Helpful Staff.Much Appreciated & Valued :)
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August 2021 by Colin Bose (Baba)
Want to see incompetency at its highest level. Keybank and its Normandy branch will serve you a hefty dose of it under the banner of customer service. On the phone I was disputing a transaction of 6 payments of $648 and the banker on the line was trying to convince me that 6×648=$1536 which was deposited in the account. If you want to learn new arithmetic this bank is well equiped
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June 2021 by Bole Labuu
The worst bank I have ever had
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December 2020 by Colin Bose
Want to see incompetency at its highest level. Keybank and its Normandy branch will serve you a hefty dose of it under the banner of customer service. On the phone I was disputing a transaction of 6 payments of $648 and the banker on the line was trying to convince me that 6×648=$1536 which was deposited in the account. If you want to learn new arithmetic this bank is well equiped
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January 2020 by Darge Gudura
The worst Bank. Very disappointing customers. Bs Bank.
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May 2019 by Larry McShane
Worst bank in the Seattle area. The people that work here are extremely rude. If you're thinking about banking with these guys there are many more better options.
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May 2019 by Elena Pislaruica
Worst service in the banking industry. Don't think about opening an account here. This is a stress you don't need. The people that work here act fake af. If you dare having these crooks store your money get ready for monthly fees and hidden costs. All those fees your paying will help support these rude fake tellers. Go find a bank that will care about you, unlike this place.
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December 2018 by Lee W.
A shitty bank with shitty service. Wouldn't give me any change. If you can't exchange bills at a bank where the hell are you supposed to do it?
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April 2017 by Jamie Smith
Worst experience I ever had, very rude, employees, customer service was non existent, they refused to help me while other key bank branches had no problem taking care of me, do not go here!!! I don't know who this owner is below, but he seems to be unaware of how bad is bank really is and seems to not realize he needs to fire some of employees!!!!!!!!!!!!!!
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October 2016 by John Hebert
Be very careful with these folks. My father did business with them his entire business life, his personal money also. When he passed away this bank would not release his IRA money due to an error on their part. The bank would not produce the original documents, only what was on the computer screen. The litigation costs exceed the funds left, so the bank is happily keeping his remaining funds.
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November 2015 by Mae McWhorter
Would not except a passport as a valid form of i.d. I had accounts with Keybank for 4 years. My boyfriend wanted to deposit his paycheck, from a corporate restaurant, into my account. Tellers were rude and had never heard of doing a third party check. You work at a bank are you kidding? When i spoke to the manager she stated he needed to have a state issued i.d. to do it, that his passport was not a valid form of i.d. The federal government accepts it but nope not good enough for keybank. I closed my accounts since this is the only branch convenient for me to visit. Never had any issues at my old branch, Lower Queen Anne, but had nothing but issues at this one. Stay away!
