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October 2023 by No N.
I really want to like this place and support it, but they make it WAY too difficult to drop off consignments. I have gone in 5 times now on the correct days (only Sunday or Thurs) to be told they are "overwhelmed" and can't look at anything I have. I'll find another place to consign going forward.
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April 2023 by Lauren B.
My daughter had outgrown size 10s, so I called around and found one pair of size 11s here. My daughter had their heart set on silver, so I specifically told the two sales employees present that I might need to return them if I couldn't talk my daughter into gold. They promised (literally said, "I promise") that I could do so. They also offered a pair of silver that were consigned and badly used. I knew my daughter would not want used ones and politely declined. I took them home, and my daughter tried them on - too small. They didn't even fit on her foot. Okay, no problem, right? I will return them. So I went to return them, where the salesperson repeatedly inspected the soles ("You sure you didn't wear them outside?" No, in fact, my friend was over with her little one who was going to inherit my daughter's old shoes, and when these didn't fit, both the kids were crying; it was awful, not even on the foot and of course not outside the house....) They're bright white soles. If you wear them just ten feet outside the door, they'll be completely grey. They're still completely white. There was no way these shoes had remotely been worn outside. Then they decided there was a "grease stain" on the side of one shoe. I said huh? We didn't even notice it. I did tell the sales person that we did notice that the shoes had no cardboard or tissue paper stuffing, and no tissue paper wrapping them either, when we opened them at home. The sales person backtracked, saying, "Well it could have been a defect or from someone else. I'm not blaming you..." and yet - she refused to return them. She instead offered to consign them to the store. What?! The store profited off the sale, and now they want me to sell them at a steep discount and have the store profit again?! I said no. Honestly at that point it felt like this whole thing was very fishy. She then called the owner, who said they would take them for store credit. No way! I do not want to buy anything else from that store and take the risk that there will be something the sales person admits could just have been a defect but still not return them. What is clear to me is that someone else bought those shoes and returned them, and the store didn't notice the issue - or they were tried on and not purchased but always defective. Either way, I have learned that 1) this store will not stand behind its merchandise, so BUYER BEWARE: inspect everything you buy from this store; do not assume a new box of shoes is actually that even if you specifically confirm they're new because your kid won't wear the used ones. 2) Either they were lying when they said it could be a defect or they were not blaming me, or they refuse to take back products that were not damaged by me. Either is pretty upsetting. Especially after I even shared a personal story with them, it was particularly offensive. I do not recommend this store. It's been ten years since I last wrote a yelp review; you can see this has really upset me.
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August 2022 by Fabiola E Thomas
Recently visited this location and received probably the best customer service I’ve ever had at any establishment even outside of the shoe industry.
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June 2022 by Lindsey Hurd
I was so tired of picking out shoes for my kid, and having him reject them after a couple wears—even when we tried them on in the big box stores! An employee at this shop was so helpful in walking my neurodivergent kid through all his options, and answered his questions and also pointed out what was on sale. We found a great pair and he loves them, even calls them his lucky sandals. 100% will shop here for my kids footwear from now on.
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January 2022 by Anna Kotyk
We have a baby with very wide feet,after so many amazon returns and a very unhappy visits to other kids stores, this was such a gem !!! Very knowledgeable lady who sells the shoes and she entertained the kiddo so well, he was able to sit through many trials of shoes
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August 2021 by Alexandra G.
My favorite place to purchase shoes for my children. They have such a great selection of items, perfect for the PNW. Today we snagged a gently used pair of waterproof Keen hiking shoes, and a new pair of Kamik insulated rain boots! They're always running sales for different brands. I can always find the items I need.
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July 2021 by Sola Ajala
Great selection of children shoes for various activities
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July 2021 by Cristy P.
Always the cutest things in here are reasonable prices. Lots of high quality gear too!
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June 2021 by Tricia DeOme
Such a great company. They helped via email with foot sizing and shoe options. The shoes arrived promptly and fit my kids great.
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June 2021 by A K
We have a baby with very wide feet,after so many amazon returns and a very unhappy visits to other kids stores, this was such a gem !!! Very knowledgeable lady who sells the shoes and she entertained the kiddo so well, he was able to sit through many trials of shoes
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June 2020 by Emily Trittschuh
What great service!! I can't recommend this store (and Sara with whom I spoke on the phone) highly enough. West Seattle drop-off delivery during COVID - how wonderful.
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February 2020 by Amy Taylor
Stopped in with my kids to look for rain gear after wilderness school today. To my surprise they had rain pants for bigger kids and a great selection of nw weather appropriate shoes that both my daughter and I could agree on. The store associate was so kind and helpful. I will be making this shop a must have stop for seasonal gear.
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January 2020 by Victoria Bennett
Great place
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January 2020 by Fes Naqvi
We finally found out about this place through a friend of ours after living in West Seattle for 2 years. Our little one needed new shoes. The lady who runs the store is super amazing and super helpful. Great selection and great prices and great customer. Thank you so much and can't wait to shop there again.
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January 2020 by Margaret Petersen
After ordering on-line a pair of boots for my grandson, I discovered the store was very close to where my grandson lives. I called the store about delivery options/dates and the woman I spoke with offered to deliver the boots herself. The boots were delivered to my grandson's house within hours. That is customer service. Plus the boots are great. Wonderful store...great product. Thank you