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March 2024 by M Y
Why offer free passes when they don't honor it.They try to lock you in before even letting you walk past the receptionist. Very aggressive sales focused versus customer service. I would gladly sign up for a customer service eccentric environment makes for a better customer experience. Please rethink your strategy to appease the masses not just the meat heads.
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March 2024 by James Nash
Joe was an exceptional helper, assisting me with my membership and getting started. He's a great guy, the best gym manager in the world. He's unbelievable and gets the job done. Anyone looking for a membership, please go to LA Fitness in Aurora and ask for Joe. Amazing guy!
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January 2024 by Robert Watts
gym is kept clean and respectable for any gyms standards. awesome staff that are super inviting and helpful in motivating someone who doesn't even work out. juice bar is decent, with a wide collection to pick from. busiest times are between noon to 3pm and 7pm to 10pm so arrive early if you want to avoid alot of people. pool was closed today due to maintenance, but most of the time, I can get laps in without too many people in the pool.overall 4/5 ⭐️⭐️⭐️⭐️ in my honest opinion.saw post an hour ago from that bry person and had to set the record straight. how could there be a band-aid in the pool if it is cleaned daily and hasn't had anyone in the pool? some people be disgruntled, though.
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January 2024 by Bry Osmonson
Staff at the front desk barely look up from their phones to greet you and act like it’s an inconvenience to help you check in. Commission-based salespeople use body-shaming to sell memberships; no one is walking the floor to see that equipment is clean and people are operating equipment safely. More and more equipment is cordoned off every week for personal trainer session use only. Locker rooms, showers, and pool are in minor states of disrepair— missing screws on hooks everywhere, a cleaning person sprayed bleach in the showers while I was in there (ouch my lungs- can’t imagine effects to hers!). I will not soon forget the bandaid I saw floating in the pool. Parking spaces are tiny. There is a hot tub which is redeeming. Would not recommend joining this gym; I’m reluctantly still here because it’s conveniently located.
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January 2024 by Eva Smith
I have been going to this gym for the past year. I love the front desk staff who greets me with beautiful smile when I come in every time. Joe the GM has been tremendously helpful to me getting used to the gym, which I was a bit intimidated when I started. He showed me around and gave me good tips on how to workout with the machines and fix my posture. I have also met incredible people in the gym. The yoga and zumba classes are very popular. Overall, it’s a very friendly and a clean gym. Thank you for the hard-work you do!
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January 2024 by Trinh Nguyen
I’ve driven up to this location on 3 separate occasions only to be told each time that the manager (apparently the only person able to cancel my membership) was not in. On top of their staff being incredibly unhelpful and misinformed, the manager does nothing to remedy their mistakes. Their misinformed and untrained staff costed me $200 after they’d promised to have cancelled my membership on their end back in September of last year. Of course, nothing was done to remedy or even remotely correct their improper handling and actions.
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January 2024 by Li Cherry
disgusting place , a lot of dirt and rusty tools . what the hell am i paying for? ?
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January 2024 by Jose Escoto
Spectacular ?
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January 2024 by Shinhyang Moon
This place is great!
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January 2024 by Rosie S
Great place to relax after workout you have sauna, jacuzzi and swimming pool, helps you to keep up in this life for the wellness and good lifestyle.
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January 2024 by Celine Chandra
Front desk was nice. Muzz the membership director was easy to talk to.
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January 2024 by Brenda Palacios
Love to go there! Staff members are very helpful , is always clean
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January 2024 by Mahshad Goudarzi
Joe and Muzz were great at the front desk!!!!
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January 2024 by Ashely Dawster
Joe was an awesome tour guide and the gym was clean and organized! Highly recommend! ??
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January 2024 by Jason Saunders
Really enjoyed our experience at LA Fitness Aurora. Joe was super helpful in getting me set up and I felt super comfortable there throughout my time at the gym.