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November 2023 by Karen Gustafson
SecureSpace had the best price for the size of the unit we wanted, and their location is easy to access with plenty of parking. Their customer service rep, Hisham, was friendly and very attentive to our needs -- happy to show us several units in different sizes and help us figure out which one best met our needs. He clearly explained all the payment and insurance options. I wouldn't hesitate to recommend them if you're looking for storage in Lake City.
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November 2023 by Kathleen Coletta
Hisham was fantastic!! He was very personable, knowledgeable, and expeditious in getting us taken care of and set up with a storage unit. Storage area is very clean, and I highly recommend both the unit and Hisham. Great job! ?
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October 2023 by Ingrid Fernandez
Hisham, was amazing, went about and beyond to support us. Very profesional and caring. One of the best experiences we had with customer service. We definitely will keep doing business with them.
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October 2023 by Elías Moore
This place closes at 8:00 pm and opens at nine - which is also very inconvenient when moving out of my apartment - my second to last load was at midnight and I couldn’t get into my storage to empty my car which contained that load. This resulted in me having to wait in my car for storage to open at 9:00amBy the time I returned for my last load which contained very important documents like the title and registration for my car and my mother’s death certificate, I was locked out; the locks had already been changed. Very inconvenient
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October 2023 by Payton Vertz
Hisham was so kind and professional getting me set up with a unit! I couldn’t have had an easier experience or better experience with the process. I am moving apartments right now and with all the stress of that working with Hisham was a godsent. I now have a unit I’m very happy with, at great price, and am know my storage will never be a concern again. You can’t go wrong with Hisham, seriously.
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October 2023 by Annie A.
We rented a storage space and found Hisham to be most helpful. Could not ask for better service which is hard to find these days.
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October 2023 by Kyara West
Great customer service! Joseph was super helpful in making sure I get the perfect unit for all my stuff! Helped me get everything set up so quick and simple. Thank you :)
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September 2023 by Alberto Cante
Family switched storage facilities to Secure Space. Hisham was very helpful & transparent. Super friendly & made sure to explain everything she needed to know to rent a unit here. Very thoughtful as well
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September 2023 by Kiri K.
Hisham honestly makes this storage facility so much more than it would be otherwise. I've been using various storage facilities in the four states I've lived in for the past fifteen years and never once did I meet anyone as personable and genuinely caring as Hisham. He always asks if I need help moving items into or out of my unit, and noticed my partner had been absent and expressed his concerns. He said he was worried but was glad to hear they were just taking a vacation. Seriously, if you're looking for a great storage facility on the northeast end of Seattle, come here and be treated like family.As for the facility itself, it is clean and well-maintained, and the prices are incredibly reasonable for the security and size of the units. When we were choosing our unit back in July, Hisham walked us through all of the options, never trying to force us into renting a space that wasn't perfect for our needs. The loading bay doors make life so much easier getting items into the unit, and the facility provides multiple carts for tenants to use. I've never had to wait for a cart, even when the facility was crowded.Also, it's worth mentioning that they have an online portal for payments, which makes everything so easy to handle. You can also purchase boxes, tape, locks, etc. in the office.
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September 2023 by Sonja Richardson
20+/5 Hisham and Joseph are the most professional, generous, kindhearted individual I've had the pleasure of working with. Moving is stressful, and being told that the original storage unit my mom had rented would not be suitable for the movers when they were due to arrive morning the next day, made it even more stressful. Calling Hisham, was one of the best decisions I made. At less than an hour from closing, to hear him say "We can do this, we got it, don't worry" was the only thing that didn't make me burst into tears. Hisham was willing to accommodate myself and the movers going above and beyond to make sure that my move was as seamless and stress free as possible. While I was moving Hisham checked in and made sure I was doing alright and he could be seen assisting others throughout the day that would make people feel seen and important. The storage space was great for my needs. There were carts readily availabe that made loading my car a breeze. There are garages for people who want to fill their vehicles directly. I wish I could give more than 5 stars, but if I ever have need for storage in the future Hisham and Joseph will be the first people I call.
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August 2023 by izzy S
Great employees. Very considerate of their tenants and absolutely very Understanding when still emptying carts into storage unit after work hours. I would not recommend this as reoccurring issue but the one time it did arise the employee was still very kind about the time and was just trying to respectfully inform us that it was well over time to be closed and asked us to close the storage as soon as possible and return the cart. After we did that and left the building they then closed shop and before leaving made sure to apologize for the rush it was just policy to do so. They are wonderful understanding and considerate people wether on the job or off the clock.
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August 2023 by Paul George
The front desk guy Hisham. Is the most helpful and informative person i have ever worked with. Management material. He answered all my questions and was super nice. He definitely renewed my trust in this company. And I would recommend this company highly based on this guy.
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August 2023 by Lexi Escure
Khalil was great!! He was super helpful and kind. He helped us get a great deal on our storage unit!
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July 2023 by Chelsea T.
This was actually a pretty fun experience getting my storage unit I like the people that work here!
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July 2023 by Kayana Barriger
Hisham was a great help and helped us find the storage unit to meet our needs! He took time showing us the units and even gave us tips for how to store certain items. Very happy and excited for our new storage unit!
