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January 2024 by Jordan Hale
The website for this place talks a big game about being a small neighborhood business that actually cares about customers, but nope. Every time I’ve been here, the man who works here has been incredibly brusque, bordering on rude.I’d rather just go to USPS and deal with some extra inconvenience than feel stressed about unpleasant interactions here. If you’re a POC, I might suggest you do the same.
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November 2023 by Aline Vida
Lake Union Mail is one of the nicest businesses in Eastlake. I’m so happy that they are around.
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August 2023 by AA AA
They lost a $3,500 bracelet.I just got off of the phone with the owner of Eastlake Mail. They called me about a month ago and left me a voicemail saying my package had been returned to them. I was traveling and called a week later. The woman on the phone said she couldn’t find it, but would call me back when she did. There was a $3,500 bracelet inside.I had not heard back and called again a week later. Again, they couldn’t find the package, and would call me back when they did.I did not hear back and called again just now. The owner immediately got aggressive with me and said he didn’t have the package and never had the package. I told him his employee called me and left me a voicemail saying that she had the package there.He then proceeded to tell me that he didn’t know she called, it wasn’t his fault that she called, and that they didn’t have the package. He said that whatever they received was not substantive and would have been thrown out. I explained again that there was a $3,500 bracelet inside. He said there was no bracelet inside, but he didn’t have the package.I asked why they open packages which are returned, and he said they don’t. I asked how he knew the bracelet was not inside, and he again said because there was nothing substantive inside. He then said that they open packages to find identifying information… even though they had the label. Funny part is, I purchased the shipping through them.According to the owner, after a package sits there “forever” (less than a week), they throw it away. They also do and do not open packages which are returned to them. They also have rogue employees who leave voicemails about packages they have in their hand, which are lies? And they do it without the owners approval? woof. Ok…….He said I could sue him… not sure why. Was super aggressive which made me get angry. Offered no help, no accountability, and contradicted himself the entire time. Apparently I’m out $3,500? Woof. Be careful.
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January 2023 by Andreas Kasprzok
Lost/misplaced Christmas present that I dropped off early December.Still says label created but not picked up on tracking.Employees have not been helpful.I get December is a busy time, but being dismissed out of hand inquiring about your in-laws' expensive Christmas present is a sour taste.
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December 2022 by Kenton Wilcox
Convenient place to mail virtually anything from. Can send via USPS, FedEx, and UPS! The parking isn't the best, so here's your warning.
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October 2022 by Molly Mollica
Love this place! The employees are helpful and well-informed, which is great when trying to figure out the best shipping option. They also can print things for you (for a small fee) if you email it to them. There’s a loading zone spot outside, so parking has never been a headache. It’s also dog friendly!
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May 2022 by Michael Ryker
Great place! Convenient location & friendly staff, I’ve had a box here for about a decade now & I’ve never had problems.
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April 2022 by Jessie Dahlquist
Mailing stuff stresses me out because I rarely do and don’t own a printer. This place and the people there are warm friendly helpful and efficient. Couldn’t say enough good things about my favorite shipping spot.
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January 2022 by Sarah M.
Lovely people and sweet location! They have dog treats! Stamps, envelopes, shipping, printing, scanning, and a place to park outside for a quick trip in. See the pic for updated business hours (it's wrong on Yelp)!
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December 2021 by ryan christensen
I moved away from Eastlake and still make the trip here for my postal needs.
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November 2021 by K L
If this location doesn't want to provide tape to customers for their prepaid packages, then they need to post an official sign so customers are aware. That's better than being rude and passive aggressive to customers and making them feel uncomfortable.
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April 2021 by Chris G.
I've been going here for boxes and postage and stamps and drop services for over 10 years. But recently they've hired a dude (or he bought the biz) and now every time I go in there he finds a way to make me feel unwelcome. Whoever that tall guy behind the counter is, he could use an attitude adjustment.
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March 2021 by Kris Hall
I run a small local press and every time I have the opportunity to send out some orders, the staff here are incredibly helpful and accommodating. Top notch people. 1000/5 stars.
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February 2021 by Katherine C.
During the most recent snowstorm I needed to get a care package out to my mom in another state. The folks at Lake Union Mail were quick to help me get the package mailed out. When UPS lost the package, I called Lake Union Mail and they quickly opened a claim. Within 24 hours the package was FOUND and DELIVERED to my mom. Thank you guys for going the extra mile.
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December 2020 by Julie Mattson
This place is amazing! Someone found my son's wallet and brought it in and Lake Union Mail paid to ship it to us as part of their "good samaritan rule". "Amy and the team" were extremely helpful by email as I was trying to solve this mystery. Thank you as well to the good samaritan who found my son's wallet and took the time to get it back to us!! Much appreciated!
