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January 2024 by Marisa Smolka
For 7 years we were so happy with the care our little man received at Lien... in 2021 they were able to catch some small lumps that happened to be lymphoma and saved his life. We are forever grateful for that!Fast forward to yesterday... all new staff and not a single familiar face. The doctor did no followup, didnt clearly answer any of my questions (even those around a potential enlarged lymph node) and even asked me what vaccines we needed... you're the doctor with the chart you tell me what vaccines are due.Long story short the minute I got home I contacted a new vet and because I didn't trust the exam my baby was given we have an appointment with that new vet next week.
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January 2024 by Susan Smith Geoffrey
Staff is skilled and shows a real concern for your pet. I like the availability of the Thrive Plus policy.
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December 2023 by Dave Martin
STAY AWAY!We moved to West Seattle this year and have only taken our Labrador to one other vet in his lifetime. Unfortunately ours has a predisposition to mast cell tumors (MCTs) and my wife noticed one on his belly prior to his appointment with Lien in October. Dr. Kutty was the DVM she interacted with and while I was not there, she described the interaction as her being ignored and not taking her concerns seriously enough. The MCT was brushed off as "likely a fatty lipoma, no need for alarm". When I returned at the end of November to insist on a test to confirm it to be a fatty lipoma, I was similarly rebuffed however I insisted on a test...that came back positive for a cancerous MCT.As I write this, they have yet to fulfill their commitment to schedule surgery (waste of time at this point as we have since found a wonderful clinic close to West Seattle with caring, attentive doctors who have our big guy scheduled for surgery next week with follow on consults with DVMs in the area doing MCT clinical trials). I don't expect to be treated different than anyone else, but I do expect for myself and my partner to be listened to when we see something's up with our 7 year old dog, and have supporting data to indicate a potential harmful issue.As I was told, Lien used to be fantastic but after the sale to new ownership, it is no longer the clinic it was previously.
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November 2023 by Drew Kossen
Dr. Phillips and the Lien Clinic are a disgrace to animal medicine, I urge you to consider taking your animal to a different clinic. Our dog was having major GI issues for a month leading up to our visit to Lien on 11/7. Dr. Phillips reviewed past notes and history, then punted us to an internal medicine doctor with no concrete plan to treat existing symptoms. On 11/8, symptoms worsened, I called Lien to update, they dismissed us and offered a prescription for medication we already had. After calling on 11/8, symptoms continued to worsen (vomiting blood), which required a trip to the emergency room where the doctor confirmed our dog was extremely sick and needed urgent care. You failed our family and you failed our dog. Please don’t write some half hearted response to preserve your online reputation, instead consider being better as a clinic.
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October 2023 by Colleen Roberts
The vets are all great but wanted to write a review because I had just the BEST customer service experience with Magnolia one of their receptionists. She was warm, friendly, so helpful and really took the time to answer my questions! Her amazing customer service brought a smile to my face for the whole day!
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September 2023 by Brooke Turner
We are new to the area and needed to find a vet quickly that could take us in and help us with a variety of things including a health certificate so my dog could fly out of state with us. The website didn’t work, but I called and someone helped me set up my profile, book the earliest appointment, and ensured I was booked with a doctor who could help with all our needs. When we got there, checkin was quick, the doctor didn’t make us wait long at all before being seen, she was great with my dog, and helped answer all of our questions. Thank you so much! Can’t wait for the next vet visit! It was simple and enjoyable!
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August 2023 by Natalie Paige
We’re very protective over our sweet Charlotte ? and we can always trust Lien to take good care of her. :)
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July 2023 by Carl Baber
Very much appreciate the quality of care of service at Lien. We were able to get change the appointment for both dogs earlier than expected for the wellness check. The front desk staff always helpful., all staff does a great job!
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April 2023 by Sandy Quinlan
I was looking to see if anyone turned in a little brown dachsund and they were very kind they did not sound put out to check. I've been so upset they were very kind.
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February 2023 by Lauri Carter
Could not be more pleased with Lien Animal Clinic. Dr Wolf & Dr Phillips and both techs have been nothing short of amazing. They give my nervous rescue lots of affection and treats, which have built trust with him over the years. They never seem rushed and spend the time to answer all our questions and provide additional information, links, websites, etc. to help with our particular situation. Extremely impressed with their customer service and care, highly recommend!
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February 2023 by Susan Davis
Had a great first wellness visit for my elderly dog. The vet and assistant were very thorough, asked lots of questions, and answered all of mine. Very reassuring.
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November 2022 by Lauren Baltzell
I have been bringing my dog here for roughly 7 years off-and-on. There have been a few vets in the practice that were a bit abrasive but overall, I have loved every vet I've seen. The whole practice really takes the time to answer any and all questions or concerns without feeling like they are rushing. Highly recommend.
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October 2022 by Sharon Hendricks
Very caring vets and staff. Quality care and I trust them to give me the facts and an estimate of costs before any procedures.
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September 2022 by Maddy
This vet is awful - DO NOT GO HERE. They are careless with your animals and do not treat them with care. They overdosed my sweet black lab on anesthesia and almost killed him! We took him to another place and the vet there told us he nearly died. I repeat, DO NOT GO HERE!!!!
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July 2022 by Brock Yingling
Very kind, quick and clear. Love the staff from the front check in, to the ones taking notes/vitals to the docs themselves. Everyone makes sure you know that your animal will be taken care of.
