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December 2023 by Shannon M.
At first, I was impressed with the simple and easy contact-free rental process, but when I arrived at the property to store my things, my gate code did not work, and I couldn't get in. The site manager, Cory, was outright rude and acted as if my need for his assistance was bothersome. I was so put off by his disrespectful attitude that I moved out after only a single month. I'll take my business to a company whose store managers know how to deliver service with a smile.
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November 2023 by Matt Lopez (Mattyboi)
can't say enough good things about lifestorage! From the moment I walked in, I was impressed with the cleanliness and organization of the facility. The staff was incredibly friendly and helpful, making the whole process a breeze. The units are spacious and secure, giving me peace of mind knowing my belongings are in good hands. Plus, the convenient location makes accessing my storage unit a breeze. I highly recommend life-storage to anyone in need of top-notch storage solutions!Warm regards,Matt
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November 2023 by Michelle McMillian
Everyone has gone above and beyond to help me with my storage needs. Moving across the country is stressful. I so appreciate the extra efforts which made that transition easier. Thank you Cory
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September 2023 by Denise S.
This place is absolute garbage. The unit rent goes up unexpectedly at random times with zero notification. We have had our rent increased with no notification 4 times in the last year and a half. The gate is usually malfunctioned and doesn't open when you need to get in. Driveways crowded with stored cars, boats and campers. Management unresponsive to complaints and follow up is poor. Don't use this place.
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September 2023 by Amy Daniels
Cory, at the Yancy Street store was great in helping us pick out the right storage unit for our needs. We found the unit and premises clean.Thank you
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September 2023 by Maria “The Perfume Poet” Wakefield
I have been customer since Jan 2023 and have always had great service at this location. Recently new parent company has taken over and changed some of the policies, but thankfully, Cory the new property manager has taken care of all of my needs and concerns. I’m very happy with his service and am grateful he is there.
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September 2023 by James Grasso
Good facility with cheaper units and longer access hours then my previous facility in Seattle. The new manager Cory has been very helpful when technical issues with the gate happened, and is always keeping busy cleaning or whatever tasks it is he's doing around the place lol
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September 2023 by David Koch
Terrible customer service. The front gate has been locked and passcodes not working for over 3 months. If you need a storage facility on weekends or after 5:00pm DON'T COME HERE! So many other reasons to complain about from lack of lighting (burned out light bulbs, to break in of storage lockers) Find a different storage facility!
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August 2023 by lina f.
I recently needed to get a new storage unit to help consolidate storage for my items. Cory R. helped me get a unit that fit the size I needed. His customer service was great and personable. He was able to help me find the perfect unit. I am happy and confident in storing my items here
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July 2023 by John Caraang
Toni and Corey have been amazing! The entire process from my initial inquiry, the walk through, and setup was a breeze. They were both knowledgeable and very easy to work with. Communication was great. Friendliness was a bonus. Thank you both for making this easy.
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July 2023 by Jerry Hermanson
I have been a customer of Life Storage since April 2020. I recently closed out my unit in White Center, and found myself needing a space at the Yancy location. In both cases, Toni has been very helpful. She is fair and ethical, and has made me feel very confident in continuing as a customer of Life Storage.
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June 2023 by Roy hawksley
Very pleased with our first experience with Life Storage. Tony was extremely helpful, and we completed the rental process quickly and easily. Thank you.
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March 2023 by d de rooij
These are the sweetest, kindest people in the business. They don't have to be. They could be detached and mean & snooty, but they remember your name, they care about your stuff, and they're even happy when you move out, though it means they lose income from the rental. I was there for 7 years and cannot say a single negative thing about them. Need extra space? Give them a call.
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March 2023 by All Capitols
Most Pleasant, diligent, and helpful attention at this location if something came up. The folks in the office are competent, with consistency, at really reasonable hours. Management is lucky to have these folks.
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February 2023 by Tom Orr
I had very bad experiences with Public Storage at two locations in Seattle, primarily due to their highly inconvenient hours -- they close at 6pm sharp and clocking out of the gate even 1 minute past 6 triggers increasingly nasty emails and warnings of rental agreement violations. So I chose to rent two spaces at Life Storage specifically for the access to lockers until 10pm, which better suits my schedule and is much more reasonable a policy.What I didn't expect was the fantastic and accommodating support staff at the West Seattle location. What a treasure they have in manager Crystal Walters as well as Jean in the front office! There was a slight clerical error in my original rental that was satisfactorily resolved with understanding and efficiency, and later when circumstances made continuing my occupancy difficult and problematic, an effective and efficient solution was found as I consolidated two units into one larger locker, and by upgrading I was actually able to save over $100 a month!Not only are they professional & thorough, they're just plain nice people who are friendly and genuinely interested in keeping their clientele happy. The grounds & storage buildings are spotless!And then there's the ginormous guard dog Max, patrolling the facility at night and keeping the property safe from trespassing or vandalism. I am grateful and glad to give them my business.
