Lile North American

Most Recent Comments

• August 2023 by Presli M.
  I didn't end up using movers for my move but I wanted to write a review for David. From the start he was very kind and patient with me as I was a bit flustered walking around my apartment during our inventory meeting. He was responsive, explained details clearly, and was just all around a pleasant human to go through the process with. Definitely will be recommending Lile North American to anyone considering a moving company.
• May 2023 by Ethan S.
  DOES NOT HONOR VERBAL OR WRITTEN CONTRACTSIf I could give Lile North American 0 stars, I would. I have used several moving companies throughout my life, but Lile North American's service was horrific. This all started in October 2021 when we decided to move from North Bend, WA to Nashville, TN. Our plan was to move to TN, live in an apartment for about 6-8 months until the house we were building would be complete. We needed our furniture and belongings moved out of our WA house, put in storage, and then delivered to TN when we were ready to move into our new home. David Pendergraft came to our WA home to give us a quote. He urged us to sign up with Lile soon to lock in the rates, as David mentioned that the rates will likely go up as summer approached. We mentioned that we didn't know exactly when our new house would be ready, but our best guess was somewhere between end of June to August of 2022. David said that by locking in the rates then, the only thing that would change is the storage days. Each storage day had a set rate, and that would just be multiplied by the number of days we needed. Our cost of moving out of our WA house and shipping everything to TN would stay the same--in that locked rate. David said that since we didn't know the exact timing of moving into our new home, that he'd put 6 months of storage on the contract (he had to list an end date but said the storage was open-ended). All we would need to do is call to extend the storage time frame and let Lile know about 3 weeks in advance of when we needed our items delivered to TN. Lile's rates were competitive with a few other companies and we signed the contract with them in November. Our plan was to have Lile show up on Monday, December 27th, given that our closing day was 12/28 and that Lile might need 1 day and a few extra hours to pack up all of our belongings. On 12/20, I noticed that snow was projected over Christmas and into the following week. I sent David a screenshot of the weather forecast, showing 6" of snow on 12/27 and 4" on 12/28 (as well as snow starting on Christmas). I wanted to doublecheck that the move could still go on as planned. We told Lile that we were 95% packed and could accommodate an earlier move if necessary. We were told that the move would be fine for Monday, 12/27. As predicted, we got a lot of snow as moving day approached. I got a call from Lile Manager Will Tavita on 12/27 that not one crew showed up that day due to the snow. The next morning (i.e. closing day), I got a call from Will saying that there was 1 crew that showed up and that we were a priority, but the 40 foot truck they were driving got stuck on Tiger Mountain. Instead of doing the safe route of taking I-405 and then I-90 to North Bend, the crew thought it would be easier to go up Highway 18. After a few hours, 2 people showed up (we were promised a crew of 4) with a smaller truck. A third crew member showed up a couple hours later with another small truck. As you can imagine, it was a nightmare working the home closing with the house not being ready due to the move. After a long day, the crew of 3 put everything that didn't fit in their small trucks into the garage, including outdoor furniture that had snow on top. The snow melted and the resulting water caused damage to some of our furniture and boxes on the ground. Nevertheless, after negotiating with the new homeowners of our house, we were able to get all of our items into storage the following day. Fast forward to June 2022... we realized that our new house in TN wasn't going to be ready until August. I called David up and let him know. He reiterated that the only difference in charges would be the extra storage days. David amended the original contract showing the extra storage days and a new delivery window in August. After both David and I signed the contract, the Lile office reached out saying that the contract was not valid because moving charges had gone up by over $10K and the contract in fine print said prices are good through 6 months after the s
• November 2022 by Anibal A.
  I am lucky to have found Lile northAmerican. Just believe in my words, David & Natalie the two team members I worked with during my move were my Angels.I want to move again just because I had such a blissful experience with the two of them. Amazing! If you move, just use them. Email me, if you have questions.
• November 2022 by Jessica A.
  We did a full pack & move across the country. In all, we had a good experience. The only thing that was disappointing was that I was in contact with my agent for weeks about finding ways to lower our quote. I was told the way to lower our quote would be to sell items or to do some of the packing ourselves. So before our move, I spent 2 hours driving to the Lile office to pick up all the requested boxes, and then I spent several days after that packing over half of the estimated boxes... However when it came to moving day, the packers ended up still packing nearly double the amount of boxes that were estimated. That meant that all my efforts just made the packers' jobs easier.We did not end up getting any money off of our final quote in the end. I would still hire Lile again, as the rest of the service/move and packing were 5 stars, but I wanted to share my experience as I did feel a little slighted, with respect to the quote. Hopefully this review helps others out there and prevents some of the troubles I went through.
• November 2022 by Nasir A.
  We moved from Washington state to Nevada state. Overall, move was good. Stuff arrived on time that is within 10 days. Some of the furniture was broken. I filed the claim and they processed it and refund the amount to repair the wooden chairs. Their quote was not too low nor too high. They are in the middle. I still think there is a room for improvement but considering the horror stories of moving these days, my move was satisfactory.
• August 2022 by Steve C.
  TERRIBLE. THEY COME OUT AND TELL YOU THEY HAVE THEIR OWN DRIVERS AND THINGS WILL BE ON TIME. ESTIMATE WAS FAIR. SENT 1 PERSON TO PACK MY 4,000 SQFT HOUSE WHICH TOOK FOREVER. OUR SHIPMENT WAS A WEEK LATE AND THEY COULD NOT EVEN TELL US WHERE OUR THINGS WERE FOR DAYS - YOU CAN IMAGINE WHAT THAT DID TO MY WIFE AND I. WHEN THEY DID SHOW UP TO DELIVER, THEY DEMANDED FULL PAYMENT TO OFF LOAD - WE WERE TRAPPED!! THE SERVICE HAS BEEN TERRIBLE. THEY DO NOT DESERVE THE FULL AMOUNT BUT DONT WANT TO WORK WITH YOU TO TRY TO MAKE IT RIGHT. I THINK THEY SUCK!! JUST AWEFUL. IF YOU USE THIS FIRM, YOU ARE A FOOL! I WILL MAKE IT AN EFFORT TO POST THIS REVIEW AS MANY PLACES I CAN. WOULD NEVER USE NORTH AMERICAN AGAIN. NO COMMUNICATION THEN TO HOLD OUR THINGS HOSTAGE IS JUST TERRIBLE. RUN....
• December 2021 by Nick C.
  From start to finish, Lile was a disappointment. I would recommend almost any other moving service over theirs. Moving across the country is already a stressful thing to do. When we relocated last summer, Lile managed to make the whole process even worse. For instance, they: -Provided us with the wrong contract, despite what we'd verbally agreed upon -Remained out of contact so we couldn't rectify the contract -Packed artwork in the same box as weights. I couldn't make this up. I know that it's normal to expect some things to get tossed about in a move, but this is ridiculous. The main problem, however, was that they changed our shipping method without telling us. This meant that: -Everything arrived late, after being dumped in a warehouse for a weekend -Everything was literally dumped in a warehouse. All our furniture now has damage as if it were dragged across a concrete floor. The movers who delivered our stuff said they had to pick it up from where it was dumped on a concrete warehouse floor. -Lile hired a different company to deliver our stuff from the warehouse to our house, who then backed into our garage causing thousands of dollars in damage -When I complained, Lile dragged their feet for months (and ghosted me on several occasions) with no resolution. The best part is that when I asked them why they used a shipping method that was not what our contract said, they had no idea it had changed. hat's a major red flag, given that they're a logistics company. Further, they claim that the "how we ship your stuff" part of the contract isn't binding, while the parts that make me pay more are. I've tried to work with several agents and managers on this, but nobody is interested in making things right. I should have listened to all the other Yelp reviews. Looking at them, in fact, the only good reviews seem to have mistaken Lile Kent for the Tacoma location... Look, I know that nobody has a good experience moving, but working with Lile has been one giant advertisement for Uhaul. TL:DR, just don't.
• December 2021 by Scott H.
  Will update once my issues are resolved one way or the other. Currently they get one star and only because they have possession of my household goods and I cannot give zero stars. The price estimation process was unfair and unethical. The packing experience was pretty pitiful. And the delivery date changed literally day of from a two day window in three days from pickup to a 14 day window in the middle of the Christmas holiday at a location we do not live at and during a time when we had booked a vacation. But no worries... we were given the choice to (a) disclaim all liability, (b) pay an extra $700 for Lile to store our stuff till January and still give us a 14 day window, or (c) pay $2000 extra and get it in January during a two day window like they had originally provided. Further, during the estimation process, I gave them an actual weight from NA Van Lines from 6 months prior and told them I would be removing items. They refused to use my ACTUAL 2500lbs as an upper limit on the estimate and made me pay for a guaranteed move of up to 3500lbs. Guess what folks -- actuals were 1800lbs! No shock there to me. But do I get the 1800lb guaranteed rate? Nope. I get a meager discount from that and still have to resolve their failure to deliver when stated (in writing I might add). It's gonna be a fun week with their management and NA Van Lines and the BBB and anyone else who wants to hear of the disaster. #shouldhavereadYelpifrst
• October 2021 by Lucille M.
  Moving is an emotional experience and you want it done right. Lile Moving, North American Van Lines, and Allies VAn Lines all participated in my move across the country. I was very impressed with David and Natalie who managed my estimate (in person) and move at Lile. David Akin my mover and driver did a great job coordinating the actual move into the truck and then delivery.The packers of our glass items and art did a wonderful job. Everyone was upfront, honest, professional, respectful, and took care of fragile items very well. Nothing valuable was broken or damaged. Nothing was lost. Thank you to everyone involved for a relatively smooth move.
• October 2020 by Kevvy K.
  The worst moving company I've ever used; only used because I had to (work mandated using this company). Where to start?1) Red Flag 1: Their estimator was fired shortly after coming to our home b/c of various work-related "discrepancies" in how he worked. Hrmmm...2) Red Flag 2: They worked 1/2 days, yet charged our company for full days...Hrmm...3) Red Flag 3: They forgot the color-coded tags to keep them consistent, so we wound up with several color schemes, which, if you know anything about moving, meant a nightmare down the line trying to keep track of everything.4) Red Flag 4: They didn't do the basics of shrinkwrapping our rugs, so we had footprints all over when we unpacked in Los Angeles. (Oh, and they lost my BBQ set and many other items)5) Red Flag 5: One of their superiors who was on site, Linda, I think her name was, has a very mean attitude, and struck me and others really the wrong way. You could feel the tension when she was around between her and other workers. 6) Red Flag 6: My wife's fancy Navajo jewelry is missing, as is my Native American-designed money clip. I suspect one of their guys stole it. (They were nice, but how are these several pieces missing?)7) Multiple pieces of furniture damaged (they lifted a master bed headboard wrong, breaking the wood; they misplaced our washers for our Design within Reach coffee tables; I could go on.)8) Red Flag 7: Oh, they should have told us not to pack jewelry b/c moving doesn't cover it. (Of course, we didn't pack our wedding rings but see above.) It's their policy. But, wait, we're dealing w/ a shitstorm of a company so don't expect them to do much right. Expect to get stuff damaged, lost, and deal w/ angry and incompetent movers. 9) Red Flag 8: The kicker, the guy signs paperwork on my marble countertops, gets them all messed up (ink bleeds through and penetrates the marble), and he didn't know what to do or how to fix it. (I had to fix it, but it still left flaws.)In short, you see this company? Run for your life. Do not entrust your things to them unless you wind up (as we did) claiming $3-5 thousand in damages.
• March 2020 by Leo B.
  TL:DR Go somewhere else, anywhere else. I have moved over a dozen times, full household moves, across the country in between states. My expectations are not high for moving and I always expect a few casualties. But this move with the Lile was the worst, which is odd because it was a move from one room in the house to the other in preparation for a remodel, no truck involved. The only high point was the sales guy, Dave, who came out in person and made an estimate. Based on Dave we gave the job to Lile. They were not the lowest bidder but they were women owned. Many mistakes. Some small but annoying, like we asked them to keep the path to our home security system center clear and they jammed it up with 10 ft of boxes. Two refrigerators were involved in the move, including contents. We just found a box of refrigerator contents in a heated room, the smell of rotting eggs brought our nose to it. It was in a box labeled refrigerator contents. Worst of all the two refrigerators were severely damaged, one a late model high-end LG worth at least $4K. They did not take measurements, they did not care to remove handles, they did not care to remove hangers from the wall, they just rammed it through our hallways putting big scratches in the door, a big scratch across the touch screen, and then banged it down the stairs damaging both the stairs and the compressor in the refrigerator. This late model high-end refrigerator is a complete write-off. And what did they offer us for that? $210!!! Like another reviewer said they hide behind the law saying they are restricted by law for making this right. Like if they gave me a discount off of the $5,000 cost for moving a few things from one room to another room and the garage the sheriff would bust down their place for illegally giving us a discount or something. Here we are moving high-end appliances in a high-end house and they damage the very appliance they were hired to move irrepairably, bash the hallways and stairways doing it, bash the front door, and hide behind $0.60 a pound liability.
• February 2020 by Megan B.
  Please do yourself a favor and steer clear of this business. The experience we've had has been awful and I'd hate to have anyone else go through it. Moving is stressful and we knew that all would not go perfectly but the lack of accountability this business shows is beyond disappointing. We moved from Washington to Arizona for my husband's job and needed to store our belongings while we looked for a house. The woman who gave us the initial quote said all of our belongings would be stored together. That did not happen so when we had our belongings delivered almost 20% of our things were still back in Washington. They forgot an entire crate of our furniture including a box spring, dining room table top and our BBQ. Large items that should not just go missing. On top of that it took them an entire day just to find the crate in their own warehouse. Our sons crib was also broken and they didn't put together the changing table. Awful service, would never recommend.
• July 2019 by stephanie p.
  I've had three months to reflect on this terrible experience, and what these people got away with should be illegal. They hide behind falling under federal laws that protect moving companies, which they threw back at me when I was asking for common decency and assistance with the destroyed property that they caused due to negligence. I've considered suing, but the time and money may not be worth it, they know that, so they do not have to care about their unscrupulous practices.
• April 2019 by Miss B.
  2 stars and both are for the driver. The crew who packed us bickered and were slower than molasses. To make matters worse, they are unethical. They're paid by the box, so they made sure to use tons of their product. They double boxed one box filled with tupperware and cutting boards. They put 2 cheap wine glasses in there to justify it, I'm sure. Does an Ikea wood cutting board really need to be wrapped in 16 (yes I counted) pieces of paper? So wasteful. I'm in the middle of unpacking now, and I had to stop to vent. This is our 11th interstate move over the past 29 years, and this is the worst packing job I have ever seen. The woman, Donna, was ridiculous in the way she packed and the way she spoke to the crew. I'm sorry I even tipped her. She labeled all boxes with DMV (her initials), and it reminds me of the inefficiency of going the DMV. She packed things in random boxes that make no sense, the labeling is often wrong, and I regret allowing them to pack anything. They wasted my time on both ends and they wasted a ton of paper. Run as far away from their packing services as you can. They stole money from me by the way they packed--just churning fees. The driver, Tyler, was a good guy. I don't blame him for the truck breaking down and the move starting at 3 pm instead of 8 am after I had gotten up and gotten ready and I was stuck sitting in a house with a bunch of boxes. I was exhausted. At least he communicated. He was also a trooper on the delivery end. It was cold and snowy here, and one of the local crew dropped my refrigerator on the driveway because he wasn't holding it with one hand on it. The coils on the back broke, so they're now taped back on. It's not working the way it should, but I don't have the heart to make a claim because the crew kept stressing the $$ comes out of the driver's pocket. I wish someone worried about my money as much as they worry about the company's and the driver's. Oh well, consider yourself warned. Edited to add: We packed at least 60% ourselves. The crew complained about Donna and how slow she was. I don't get why you think the weight coming in low is a big deal when I sold or donated a ton of items. Also, the waste of packing materials cost me extra. They are charged by the box. The reply was full of misinformation.
• January 2019 by Sidney B.
  Tl;dr -- this company has serious communication struggles, from the dispatchers to the movers. Would not recommend. Extremely poor experience. Crew was not informed that they were scheduled to pack my belongs, and showed up without any packing supplies. Additional crew member was then dispatched to deliver supplies (2 hrs later), but showed up with nothing but boxes (no packing paper, tape, etc) and then drove all the way back to their warehouse to get some, eventually returning 3 hrs later (now FIVE HOURS after their initial arrival). I had to push back an important work event due to this inexcusable delay. Once supplies were available, the crew did an okay job. I think they were just flustered by the series of mishaps, but I had to repeat simple instructions (e.g., to put liquids in a specific box and treat specific, clearly labeled items with care) multiple times. Most boxes were packed well, but I definitely watched several boxes get things just chucked into them. The crate itself was loaded in a way that seemed a bit haphazard (e.g., my bicycle was literally just thrown on top of the stack with nothing to secure it). I got the impression that this crew is usually pretty competent, and they were nice guys, but this particular job did NOT go well.