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September 2024 by Jason Hill
Incredible service! We got stuck out of town and they still did their best to help us figure out what was going on with our Toyota Hiace. If you have a JDM import, these should be your people for any and all repairs.
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July 2024 by Colin Hayes
I've worked with Seth, Jesse and Eddie as well (prior to Eddie focusing on work more so at his shop in North City) and they're simply a great team. My only advice is to contact them proactively to have them work on your ride, since so many other long-term customers trust them to work with theirs, and the "waiting list" can be long!
They've worked with all of our family's rides over the years, including many older cars, and they'll continue to keep them tuned up, on the road and in top shape.
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June 2024 by Vu Chu
Took my JDM Hiace in for a pinion seal replacement. Seth was informative, honest, and very fast with the repair. Highly recommend and will be returning. So great to find someone to trust with my van.
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December 2023 by Emilie InSeattle
I locked myself out of my car just a few blocks away from Loyal Automotive and they provided immediate and extra kind service to get me back on the road asap. Thank you a million times!
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October 2023 by Michelle K
I stopped taking my car to Loyal because I moved across town, what a mistake! I will make this drive for the rest of my car-owning life because of the transparency, honesty, and quality of Loyal Auto's work. For my most recent repair, after hearing that I didn't plan on driving my current car for more than another year, they reduced the suggested repairs and saved me over $1,000. They easily could have said nothing and gotten more business, but the folks at Loyal really care about treating well you as a person, not just using you as a customer. Thank you to the Loyal team for all you do!
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October 2023 by Josh Callahan
Always happy with the work that Loyal Automotive does. Highly recommend! Love supporting my local shop.
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January 2023 by Steve B.
Quick, courteous service. I decided to give these guys a try after the place I used to go to changed management and went down the tube. I think I'll stick around. Give them a try. You won't be disappointed.
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December 2022 by tonya h.
No resolution....adding coolant weekly as they were unable to find the leak after replacing the heater core.
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December 2022 by Iva C.
Less than a week after a full car inspection (done proactively before lots of planned driving in snow), my car wouldn't start even though I was reassured everything was in great condition. When I called to see if anyone could offer advice, they were completely unsympathetic and suggested they could fit my car in in 2 weeks. I suspect they didn't actually check the battery since I have automatic lights, hadn't driven it since the inspection, etc. I feel like if a car has trouble for the first time in its ownership a handful of days after you service it, you can be minimally interested on the phone. I will not be going back. EDIT: I am not sure how to respond to Loyal's response to me, but it WAS the battery. I went to a different automotive shop right after speaking with Loyal that assured me the battery was fine, and the other place confirmed it was the battery and I had it replaced. Now my car is totally OK.
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December 2022 by Kayla Nelson
Extremely knowledgeable team and they always had my best interest in mind. I have had nightmare experiences at other shops and loyal automotive will be my go-to shop in the Seattle area. If I could give them 10 stars I wouldService: General repairs & maintenance
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November 2022 by Boston Nyer
These ANGELS rushed to get my baby out of a locked car! Even though they do not offer this service, they beat AAA by hours and potentially saved our child's life. On top of that, they declined any kind of compensation. They need to be commended and supported as leaders and standup citizens in our community. Please, please, please support them with your business. I owe them an infinite debt of gratitude.Oh, and we use them to service our car and they do a 10/10 job.
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October 2022 by Josu A.
Eddie is the best and most honest mechanic I have ever encountered!!! I have been to his shop at first because it was close and convenient but learned quickly that he is the man!!! He says he doesn't work weekends but that's not true. I have come to him several times with difficult situations and he always figures it out, even when he wasn't sure. I just recently had an issue with my sliding door on my work van that is very important to my livelihood. He admitted o er the phone that I probably needed a body shop. I was stressed out trying to repair it myself to no avail. I am a general contractor that remodels houses for a living, so am not used to being stuck without a solution. Eddie fixed the problem in about 5 minutes and wasn't even going to accept payment. After insisting, he said $40...I paid him $75 because he didn't realize the stress he relieved....THE BEST AND HONEST MECHANIC EVER!!!!!
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May 2022 by Marlene Gonzales
It was bad! I brought the car. They put in the part. It was defective. Took the part for a refund. Wouldn't give me a full refund. I had to fight to at least pay me back for the bad part. Bad business. I'll never go there agine.
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February 2022 by Lesa Best
They changed my oil and they even reset the the change oil indicator, it was nice I didn't have to usually I have to reset it and I think they lubed the front end so now it doesn 't sound like it's wearing out ..thanksService: Oil change
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January 2022 by Kt S.
They were friendly and they were pretty fast. It was a good value. I needed a new place and this one is nearby Larsens bakery
