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February 2024 by Stephen Fast
I needed to get new homeowners insurance in a hurry due to a snafu with my previous insurance company. Luan and his team were superb, and we got it done right on time!
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December 2023 by Neal O'Neal
They are very helpful, attentive, and professional.
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May 2023 by Dan Olson
I have been using Luan for my insurance needs for almost 15 years now. We've bought and sold a LOT of cars in that time and he always responds quickly and takes care of everything. I don't normally go around bragging about an insurance agent but Luan is the best of the best and I will always recommend him!
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April 2023 by Tien Huynh
Fast, professional and friendly
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March 2023 by Brandon Nguyen
Luan is very helpful and communicative with his emails. Thank you Luan for helping me figure out what I needed!
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March 2022 by Hoa Huynh
Bad service. When advising customers, they are very sweet. When they need help, when they call and need help, they curse them for not being able to do anything. A few days later, the customer called back to say what was the reason for the call that day. After that, he did not apologize, even though he knew that the apology was in vain. Anyone who wants to participate should consider carefully before bidding. Please.
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March 2022 by Kylie Phan
I needed help with signing up for a long term care insurance with Statefarm and Agent Luan Vu was able to answer all of my questions and was incredibly knowledgeable on the matter. He was kind and explained everything in detail, and overall, made my experience a great one. I would recommend him to anyone who’s looking to get insured at Statefarm. He really knows what he’s doing and he can help you get what you need quickly and error-free.
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March 2020 by TUẤN TRẦN VĂN
They will advise you on the most suitable insurance level
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March 2019 by Carla Ford
Luna Vu is a life saver!!!! He was unable to get me insured but did what it took to assists me and now I am able to leagally drive with insurance. Thank Luan Vu you have helped me out more then you think. This man went out of his way to get me insured. Customer service 1-10 10 with being the best in every area. He told me off top that if he couldn’t do it then he had someone that was able to do it. Thanks a million Luan Vu?
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March 2019 by Hello Hello
Great customer service. Not all workers are at the same level of experience but they all try to help you. If you want to lower your insurance then you can change what is in your policy. I never even knew what my policy included. After studying it and understanding it, I was able to modify the policy to fit my need.
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March 2018 by elgoog elgoog
Bad service
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August 2016 by Ella F.
My husband and I relocated to WA from HI back in March and my first interaction with Luan was approximately 1 month before we left the islands. We had already secured a place to live in, Columbia City, and we needed to find a new auto carrier as well as a carrier who could also provide renter's insurance. I'm glad I found Luan's business who was only a 5 min drive from our apartment complex. When I reached out to Luan from HI he was very professional, knowledgable, and helpful in providing me with quotes for Auto & Renter's coverage. I immediately could sense over the phone that he would be able to provide me and my husband the service we were looking for. When we finally arrived in WA we went to complete the paperwork at his office and he was just as he was over the phone. Luan was very patient and kind and although he knew I worked in the insurance industry (not personal lines) he still took the time to explain coverages, limits, and any differences in WA versus HI. He was always available when I called with questions after, not only insurance related questions, but places to see and do in WA. Not to mention, his premises is very clean and open. We just purchased a new vehicle so as I was searching for his number to inform his office to update my policy, I stumbled across Yelp and saw his first review in which he was rated 1 star. I was really taken by surprise because the way he was described was definitely not the Luan we met or interacted with which is why I felt the need to finally write a review for him. For me personally, I found Luan to provide top notch service and I don't have any regrets as having him as our State Farm agent. He helped to make our insurance needs a smooth transition from HI and we thought he was fantastic! UPDATE: I called Luan's office this morning and Tran was very helpful in getting our policy updated. His staff is awesome!!
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January 2016 by Caroline K.
Beware and stay away from this agent is office! All they care about is upgrading and selling you their products and as many products as possible trying to tell you that you will save money when really that extra saving is going towards another product for them to make commission instead of your own pocket! When my mother canceled her policy with them due to high premiums and the agent is wife threaten her that if she cancels she will never be able to get policy at State Farm ever again. My father got reared ended and asked them to help him file a claim and service him but the actual agent refuses to service and made a comment that he's in the business to sell products not to service! I would highly recommend finding an agent who you can entrust and will handle your inquiries with care.
