-
March 2024 by Amber Siciliano
As a customer who has been purchasing and wearing Madewell jeans for years, I am saddened and disappointed by my most recent experience. I usually would not leave a review, but I feel that it is important as it has impacted my view on Madewell and being a customer.I visited the U-Village Madewell at the end of February 2024 to exchange a pair of jeans I received as a Christmas gift due to the pants being too tight on me.I entered the store and asked an associate for help with my exchange as the pants were unused and still had all of the original tags attached. The associate was a younger white male who told me I was past the deadline for exchanges which is only a 30 day window.I asked if there was any extensions due to the holidays and most stores will honor a longer exchange policy due to travel. We live an hour away from the closest Madewell store and after the holidays and traveling (which we did) January was a time to reset and get ready for the New Year.With that being said, I pleaded and explained that I was not looking for a refund or store credit and that I simply wanted to exchange for a larger size so that I could fit into a pair of jeans from a store I am a constant customer with. He said "policy is policy" and refused to honor the exchange.He then further went on to tell me that even if he had approved the exchange, the pants I brought in were no longer in store so I would not be able to exchange even if I was within the 30 days.I left the store feeling like I wasted my time and effort. I drove an hour to make the exchange and was turned down due to there stringent exchange policy. I was less then 30 days over the exchange date and was turned away with a pair of jeans that I could not wear because they were too small.All in all, I do not plan to purchase from Madewell in the future. I have always admired the jeans and quality but with such strict regulations on exchanges and this poor experience, I do not plan to purchase from this company in the future.
-
January 2024 by Becca Holt
I just left here almost crying because the store manager (bald man) was so rude to me. I saw a shoe on display and asked if they had its pair as it was my size. He wouldn’t look for it but told me i could look through the piles of shoe boxes for it’s match. I asked if he could help me and he said no i was SOL. Will literally never return to this store.
-
December 2023 by Grace D
Really wonderful service, even during the crazy Christmas rush. Kobe was especially great, and really went out of her way to be kind and helpful with sizing and styling advice. Thank you! :)
-
September 2023 by Steve Midas
This is for the U-Village location.You'll need to drive around and walk into the shopping area, but the walk is worth it --- especially during the sales events.Staff is friendly, knowledgeable, and professionally helpful. They were intuitive, and the staff worked together to find the right fit!They carry clothing for both Men and Women but will have considerably more selections for women. The quality is very good for men's t-shirts.Women's jeans is where they shine. They can special order a pair if they don't have it in stock. They can also alter the hem, for the life of the jeans.They have discounts for those in the medical field and if you have a Madewell account. Also if you bring in a pair of jeans, they will credit you $50 and donate the jeans a non-profit.Midas 5-stars for the very collaborative staff and connection to the community service.
-
September 2023 by Claudine
I normally don’t write bad reviews but WOW. Experienced such terrible service at this Madewell. The workers lacked awareness and were rude! I’ve worked retail plenty of times therefore I normally give people grace but the bad service was consistent with all of the workers working the closing shift that night. I came about 30 mins before closing.They had a shirt in the window that I couldn’t find in store so I asked for help. The cashier said that was the last one. It’s common sense in visual merchandising to not put a “last item” in the window. When I asked her what size it was, she just said she didn’t know. I had to explicitly asked for them to please check. She was still hesitant and made it obvious I was inconveniencing her. Ultimately she told me to try another shirt before she checks the size of that one. I had to ask another gal and she acted similarly. There was so much back and forth for no reason and I was the only customer in store.I almost didn’t want to buy anything because they really rubbed me the wrong way with their attitudes. No one even asked if I needed help when I was obviously confused and unable to locate something. Madewell in downtown Seattle has much better service! Everyone is usually welcoming and helpful at that location even if they’re closing in 10 minutes. Very disappointed at Madewell in U-Village.
-
April 2023 by Breanna Northrup
Love Madewell clothes and went into the store to replace some shoes I’ve had for two years of theirs that last a long time but when I went and asked for help with the shoes, they looked so annoyed with me and I got a pair of jeans instead but I felt like I was treated like they felt like I didn’t belong even though I went wearing almost entirely Madewell. The experience would be so much better if people were nicer. If I want Madewell I’ll probably shop at Nordstrom instead where people are so much nicer.
-
March 2023 by Daniella Calasanz
They treat customers like they’re there to steal something very rude & the clothes are basic
-
March 2023 by Dadmehr Didgar
i love their jeans
-
February 2023 by Jess L.
Members receive a $25 gift card for their birthday. Over the past two times when I made an in-store purchase the cashiers never wished a simple 'happy birthday'. It's not something I demand but it only takes a few seconds to say something kind.
-
January 2023 by Sindu
Why haven't I tried their jeans before ??I haven't been satisfied with any pair of jeans that I had bought in the last few years. I was searching on YouTube to find the most comfortable and flattering jeans available on the market and many influencers talking about Madewell. So I had to come out and try them out.Honestly, their jeans are amazing, in terms of both fit and comfort. These are some high-quality jeans. Got some pairs during their sale for great prices. They have jeans in multiple sizes, styles, colors, lengths, curvy/regular/plus. So I am sure that you will find something that will fit you.The shop's decor is minimalist. The staff is very nice and helpful. The only small thing I didn't like is that I wish I had got more help when I was trying out and needed help in finding the right fit given that there are so many options.The store is in the university village, so plenty of parking is available.Highly recommend this place!
-
January 2023 by Sindu K.
Why haven't I tried their jeans before ?? I haven't been satisfied with any pair of jeans that I had bought in the last few years. I was searching on YouTube to find the most comfortable and flattering jeans available on the market and many influencers talking about Madewell. So I had to come out and try them out. Honestly, their jeans are amazing, in terms of both fit and comfort. These are some high-quality jeans. Got some pairs during their sale for great prices. They have jeans in multiple sizes, styles, colors, lengths, curvy/regular/plus. So I am sure that you will find something that will fit you. The shop's decor is minimalist. The staff is very nice and helpful. The only small thing I didn't like is that I wish I had got more help when I was trying out and needed help in finding the right fit given that there are so many options. The store is in the university village, so plenty of parking is available. Highly recommend this place!
-
October 2022 by Autri Baghkhanian
The women who work here were so nice and helpful. They helped me figure out my size and style with jeans, and I couldn’t be more grateful!
-
September 2022 by Andrea M.
I had a great experience at this location. I usually buy my Madewell products online, but had a huge rip in my favorite madewell jeans. I gave the store a call and they told me they offer complimentary jean repair! I brought them in on a Monday afternoon, they were picked up by the seamstress Tuesday and I already received my jeans (shipped to my house) on Friday. Awesome service. Allison helped me get the repair ticket going and was super nice. Thank you U Village Madewell!
-
September 2022 by A M
I had a great experience at this location. I usually buy my Madewell products online, but had a huge rip in my favorite madewell jeans. I gave the store a call and they told me they offer complimentary jean repair! I brought them in on a Monday afternoon, they were picked up by the seamstress Tuesday and I already received my jeans (shipped to my house) on Friday. Awesome service. Allison helped me get the repair ticket going and was super nice. Thank you U Village Madewell!
-
January 2022 by Kaity Sullivan
Kobi at the Uvillage store is awesome! They were very attentive and super knowledgeable on the different jean sizing/styles. Awesome customer service, thanks Kobi!
