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November 2023 by Garrett Dorfman
I went in and with only 1 employee working, he was able to give me and the other person in there the attention and time needed to buy a new mattress. I found the right one I needed and got it at a great price thanks to black friday deals. Hopefully won't need to go in again for a decade, but definitely recommend this place to purchase a new mattress.
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November 2023 by Madeline Tanner
I had a wonderful experience here working to exchange a mattress that ultimately wasn’t a good fit for me. Jonathan was super helpful and patient, and he gave me plenty of time to determine what I wanted. He also provided excellent responses to my questions and was very detailed when explaining the exchange process.
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September 2023 by Jennifer
This was my first experience at a Mattress Firm. I found the Sleep Expert Jonathan (Ballard location) to be extremely helpful, knowledgeable, professional, and friendly. He assisted me with finding the perfect mattress to fit my budget and comfort. He attentively listened to my needs/wants and took the time to let me try out all of my options before choosing the one that worked best for me. I did not feel pressured, nor was I subjected to heavy sales pitches, and upselling.One thing I did not like about the Ballard store, was that it has a pretty small showroom, and many of the mattresses I saw online were not available to try out, unfortunately. I would have liked to see some more affordable options on display as many people cannot afford to spend $1,000’s of dollars on a mattress. They do have a small section in the back of the store with mini mattresses that are priced in the $500-$800 range.
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July 2023 by Lauren Fay
This company is fantastic. Their employees are thoughtful, know their mattresses, take their time, make suggestions when asked--I truly can't say enough good things. I recommend them to ANYONE looking for a good/real bed. Mattresses in a box are a sham--go get yourself the real thing. Your body will thank you.
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July 2023 by Tyler Owen
Went in to buy a new mattress. Jonathan was a huge help. Looked up a mattress I had previously bought and was able to get the same one. I was in a bit of an emergency situation and needed to have the mattress that day instead of waiting a couple days. I went to the warehouse in sumner to pick things up. When I got there they were out of the mattress I bought, however Jonathan without hesitation upgraded my mattress to a different one that cost $200 more with no extra charge. I was blown away. Such great customer service and very understanding. Also huge shoutout to MattressFirm for supporting the military and offering a discount on things!!
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July 2023 by Connor Grover
Patrick was probably the best mattress expert I’ve ever had the chance to buy from. We walked in knowing we were going to purchase a mattress, little did we know we’d be walking out with a friend. During the sale he never tried to upsell us and provided a few good options within our range knowing what we liked. As we were checking out he was full of jokes and good conversation. We kind of wish we could have kept hanging out with him. A fantastic experience.
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June 2023 by Megan Penna
Highly recommend Jonathan! Had the best experience. Feel fully informed and very confident in our final decision. He spent over an hour with us and we never felt rushed or pushed into a sale.
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June 2023 by Megsta P.
Wow. I'm so impressed. Just had the best sales experience I've ever had. We arrived never having bought a mattress before and Jonathan walked us through all of our options with so much information without feeling like we were being pushed into a sale. I feel fully informed and confident in our choice. Thank you so much!
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June 2023 by Russell McCartney
Not able to stand another night with my current bed, I walked into MF in Ballard where Patrick began showing me the various options available to me.He was relaxed in his demeanor, 'very' informed in his knowledgeable descriptions and more than willing to patiently answer every question, and intact went beyond the limits of my questions to provide more details critical to my decision making process. As such, I was able to make a clear and rational decision on the spot (something I rarely do).Big thanks Patrick!They ought to pay you more and use your processes as a training method for the other staff.Thanks again!
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June 2023 by Armand
Jonathan did an amazing job of providing exceptional customer service. He was very patient, friendly, and most importantly, knowledgeable about everything on the sales floor and available on the market. I walked out of the store satisfied and confident that I made the right decision. Team white wolf did an amazing job delivering everything and ensuring that not only the items made it in mint condition but also making sure to not leave any mess behind. I’ve had the most wonderful sleep that I’ve had in the past decade every night since my Serta iSeries 4000 got delivered. Jonathan convinced me on a mattress base that’s adjustable and includes massagers. I do not regret walking into this store or buying anything at all.
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June 2023 by Kyra Dragone
Patrick was excellent. I came in with my mom to buy a new guest bedroom mattress. He was very informative, while also respecting that we didn't want to spend hours trying every mattress in the store.
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May 2023 by M
Jonathan was so helpful, knowledgeable, and friendly and helped me choose a great mattress! I felt comfortable trying different mattresses in store and didn't feel pressured even though it's a sales environment. I ended up with a great mattress that was delivered quickly. Thanks! It was my first time at MattressFirm and I definitely see myself coming back in the future.
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April 2023 by Kyle Bierman
That was one of the best experiences buying a big purchase I’ve ever had. I highly recommend this place to anyone needing a mattress. The staff member I had was highly knowledgeable and personable. It was a no pressure, relaxed environment. Will go here again for any future mattress needs.
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March 2023 by Sara Chumbley
We had a great experience purchasing a new mattress at the Ballard Mattress Firm location. Michael, an associate from another Mattress Firm store was filling in and helped us a lot but was never pushy. He answered all our questions and was very well informed. Thank you Michael!
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February 2023 by Billy Nguyen
Went in today 2/11 to the Ballard location with my fiancée. When we first walked in we were greeted immediately, and within a couple minutes trying out beds and getting all the details on each one immediately by the sales associate. We initially started off with another member but were switched over to George to finish our transaction as the store was getting very busy but we didn't mind! George told us he usually works at the Lake Stevens/Everett location but was in Ballard today to help a lone associate and wow talk about an amazing employee. He helped us to get the absolute BEST deal on King mattress(and you know those arent cheap) that it felt like we were paying Full/Queen prices if not Twin prices as well as an adjustable base for both foot and head rest at another impeccable deal. George really truly helped us out and got us a bed and base that we’re going to have for a very long time. We would 100000% come back to the Ballard location again if were ever in need of a new mattress. 12/10 recommend if you want a good deal on a mattress that’ll last you forever.
