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January 2024 by James Graves
I couldn't be happier after working with Max Heat. The entire process was streamlined and they even actively saved me hundreds of dollars by taking unnecessary items off of the invoice. 10/10, would highly recommend.
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November 2023 by Hallie Johnson
We had a gas fireplace installed by Max Heat and are so happy with the experience and result! We wanted to keep the profile of our original 1929 tile fireplace and they were able to have a surround fabricated with minimal overlap. The owner, Max, is friendly, communicative, and works to a high standard.
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October 2023 by Dylan W
This review is like 2 years overdue, but I owe it to Max. We had been hoping to install a gas fireplace for some time. We had been told by both Sutter and Aqua Quip the installation would be no problem. We were insistent that they come to our home and take a look since we wanted it in our basement and vented through an old oil heater chimney and felt this was not the norm or could be difficult. They both continued to say they could do it and didn’t need to see it first. Sutter came out and said our chimney needed repairs and recommended a company they work with all the time (10K in repairs and an extension). We disagreed and went to Aqua Quip. AQ said they needed to be paid upfront and knew it could be installed. So we paid them, and their installer came out (after we framed a spot for the fireplace inserts exact specs) was here for 2 minutes left, and said it couldn’t be done. We then had to wait weeks for our refund. So now we had a hole in the wall framed for a fireplace and no fireplace, we were ready to give up. I told my wife I would talk to one more person about it and I am glad that person was Max. Max picked up the phone immediately, heard about the details of the fireplace placement, and said it would be no problem and that he had done a job like that the week before. I told him I had heard this story before and would be more comfortable if came out and looked at the space before we continued. Max agreed and was out the next day to take a look, saw the space, and said it would be no problem, he even measured the existing opening and said he would find an insert that would fit so we wouldn’t need to change the framing. Installation day came and it could not have gone smoother, fireplace in, gas run, vented, in and out in no time. It looked great. We still had to hang some drywall a fact Max noticed and he said if we gave him a call after we were done he would come out and clean the unit. Once we finished our other work he came out and cleaned the unit at no charge (even though we had gotten some overspray on it). Now we have had two winters soon to be three and it has been an amazing addition to our house. We have Max to thank. He went above and beyond, if I ever need to install another fireplace or need a repair he will be my first and only call.
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September 2023 by Michael A
We had a wonderful experience with Max Heat. They installed a quality gas fireplace at our home. Every interaction we had was very friendly and helpful from viewing to installation. The house was left in pristine condition. We love the work! And so does our pup. Highly recommend. Thank you guys!
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September 2023 by Levi Lindsey
Max installed a gas insert for our fireplace back in June, and we could not be more pleased! When we asked to set up an inspection for an estimate, they were able to come later that day! They were able to get our insert installed very quickly, and they were also able to out-compete the other quotes we had. Max had all the answers for helping us narrow-in on the right choice of insert model, and the metal frame they made for it looks really great.
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November 2022 by Julian S.
Max personally came out to do the quote and make recommendations. Then him and his crew came out and did an excellent job installing our gas fireplace insert. Not only did he take care of the aesthetics, he made sure the design/selection was functional for our needs and house. They installed the gas insert with new electrical, and a raised base that takes into consideration the size of the fireplace. It is an aesthetic detail recommended by Max We really enjoyed working with Max and his team.
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October 2022 by Sean G.
Max is awesome & super helpful. I called to see if I could schedule a cleaning because my gas fireplace pilot light wouldn't start after one season. But Max said "I can help you with that over the phone". And just like that he explained & gave me an important tip to getting this to light. And it worked. No cleaning necessary. He ended up saving me well over $200. Thanks MAX!!!!!
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October 2022 by Dragana Redman
We had amazing experience working with Max. Very knowledgeable and easy to work with. Our new fireplace looks amazing.
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March 2022 by Brandon Thomas
Max was awesome beginning to end, knowledgable, affordable, quality work and overall nice person to work with. Would highly recommend. He took out an old wood stove insert, replaced and added needed liner to bring it to code, and has been working great!
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February 2022 by Dylan V.
I cannot recommend Max enough. We had an ancient gas insert that was barely hanging on. We sent him a photo and some info as to what we're looking for and he quoted a couple options, one of which was exactly what we were looking for. He needed to order parts and do a custom faceplate, so we waited about a month after the initial visit for installation, which was far faster than we were expecting. The install was done in a morning in just a few hours. The new gas insert is exactly what we were hoping for, and is a huge improvement over the one that was replaced. He also brought an electrician to run an exterior line on our brick house, and the installation is extremely clean and professional. If you're looking for a gas insert, look no further.
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January 2022 by Marlo A.
After getting a few quotes, MaxHeat was definitely the best choice! Max was very responsive and easy to work with to get the estimate and to schedule the install. They were very professional and efficient on the install date and we are so happy with our new fireplace. They were also such a better deal than some of the other full-service fireplace/install places and that paired with the great communication and quality install we would definitely recommend them!
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January 2022 by Jessica
Service could have been friendlier. ?
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November 2021 by Andrew A.
After getting a complete run-around by another large, well-known fireplace company in Seattle, we reached out to Max and the experience was night and day. Max was super responsive, helped us with some problem solving, and ultimately recommended an insert that maximized viewing area for our fireplace opening. The model he suggested was not the most expensive, it was the best option for our needs. No 'upsell'. Installation was quick with no fuss once the parts were in town. It's hard to describe how helpful Max was compared to his competitors, would recommend giving him a call before anyone else.
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November 2021 by CY Zhang
I am surprised that Max Heat did not get many reviews here. Max is awesome, always very responsive. He is very friendly and gave me different options to choose from and when I decided to choose a min-volt gas insert he patiently explained the pros and cons to me. More importantly he was able to install the gas insert within a few weeks, and installation process he kept everything clean and organized. And now I am enjoying the beautiful fire and watching the TV in our family room!
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November 2021 by Martin Kaste
Max is a real pro. He communicates well, he gives good advice, and he takes pride in his work. After our installation was done, he made a point of doing a follow-up visit to tweak settings, even though he didn't have to. Also, his bid came in cheaper than the big gas-insert fireplace stores.
